Cancel Cybersentry Global the easy way

Overview

Cybersentry Global provides antivirus and VPN software, sold with a free trial and then billed monthly. The company is registered as CYBERSENTRY GLOBAL LIMITED in Fareham and was founded in 2017.

Main services

Products combine antivirus protection and a VPN service. The entry price structure reported is £6.95 per month for the first 6 months and then £14.95 per month thereafter. A free 30-day trial is offered.

How it is commonly sold

Subscriptions are often associated with phone trade services such as WeBuyAnyPhone, where users report becoming subscribed after a device valuation or sale request.

Web cancellation (recommended)

1. Go to https://cybersentry.com/.
2. Log in to your account if you have one and find the subscription or account settings.
3. Use any 'cancel subscription' option or the contact form to request 30 days' notice. Include your full name, email, and order or invoice number.
4. Save a screenshot and keep any reply as proof.

Email cancellation

1. Send an email to [email protected] with subject 'Cancel subscription - [Your name]'.
2. State you give 30 days' notice and request written confirmation and a final invoice.
3. Attach any proof of purchase (bank statement line, invoice) and keep the sent email as evidence.

Post (registered letter)

1. Write a short letter: state your name, address, subscription reference, and a clear sentence: 'I cancel my subscription and give 30 days' notice.'
2. Send the letter by Royal Mail Signed For or Recorded Delivery to: Cybersentry Global, Whiteley Lane, PO15 7FN Fareham, United Kingdom.
3. Keep the proof of posting and delivery receipt.

iOS / Apple subscriptions

1. Open Settings on your iPhone, tap your name, then Subscriptions.
2. Find Cybersentry (or the product name), tap it, then Cancel Subscription.
3. Keep a screenshot showing the subscription is set to expire.

Android / Google Play subscriptions

1. Open Google Play Store, tap your profile, select Payments and subscriptions, then Subscriptions.
2. Select the subscription and tap Cancel subscription.
3. Keep a screenshot of the cancellation confirmation.

Cooling-off period (14 days)

If your contract was concluded at a distance, you have a 14-day cooling-off right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You must communicate your intention to cancel within 14 days of the contract being made. The trader must refund within 14 days of receiving your cancellation notice. If you asked for immediate supply of digital content and expressly acknowledged the loss of the right to cancel, you may have lost the cooling-off right.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

When the software auto-downloads immediately

Research states you do not have the right to cancel once the automatic download of the antivirus software starts, unless the software is faulty. If you consented to immediate performance and acknowledged loss of cancellation rights, the cooling-off right does not apply.

Required proof: timestamped evidence of download consent, order date, or screenshots showing 'download started'.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Price increase

If Cybersentry Global raises subscription prices, check the contract terms for a unilateral price increase clause. If a price increase is not permitted by the contract or is unfair, you can cancel for breach. Provide the price change notice and your original terms as proof.

Applicable law: Consumer Rights Act 2015; CMA guidance on unfair contract terms.

Death of subscriber

If the subscriber has died, the executor or next of kin should contact [email protected] and supply a copy of the death certificate and proof of estate administration. This gives grounds for termination and request for final account settlement.

Applicable law: Contract law principles; Consumer Rights Act 2015 for fairness.

Legitimate ground (faulty software)

If the antivirus or VPN is faulty, the Consumer Rights Act 2015 requires services to be performed with reasonable care and skill. Provide evidence of faults (logs, screenshots, independent scan reports) and request a remedy, repair, or refund.

Applicable law: Consumer Rights Act 2015.

End of commitment

Where there is no minimum commitment, simply give 30 days' notice. If a fixed-term commitment exists in your contract, provide the end date and request termination at the end of the term.

Applicable law: Contract terms and Consumer Rights Act 2015.

Before you cancel - how to negotiate with Cybersentry Global

What to ask for: request immediate cancellation and a full or partial refund. Research shows at least one customer was offered a partial refund of £20. Use this evidence when you contact support. Send a single clear email to [email protected] stating: 'I request cancellation with 30 days' notice and a refund of unauthorized charges: [list amounts and dates].' Attach your bank statement lines. If you were charged without your consent, tell your bank you will raise a direct debit dispute while you seek a refund.

Negotiation tips: ask for a written confirmation, a final invoice, and confirm they will revoke any mandate to debit your account. If Cybersentry proposes a small refund, record the offer in writing before accepting.

What cancelling saves you - yearly savings calculation

Scenario A - ongoing price after promotional period: £14.95 x 12 = £179.40 per year.

Scenario B - first-year cost if continuing (first 6 months at £6.95, next 6 months at £14.95): (6 x £6.95) + (6 x £14.95) = £41.70 + £89.70 = £131.40 for the first 12 months.

By cancelling before the first renewal at the full rate you save: £179.40 - £131.40 = £48.00 in year 1 if you cancel after the introductory period. By cancelling immediately after the trial you save approximately £131.40 in year 1 (if you would otherwise have kept the plan).

Cheapest reported competitor from research: SimpliSafe at £19.80 per month. Yearly cost for SimpliSafe: £19.80 x 12 = £237.60. Choose SimpliSafe only if you prefer alarm-security monitoring rather than antivirus/VPN; it is not a direct like-for-like replacement for antivirus.

Key UK laws that protect you

Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - 14-day cooling-off right for distance contracts, refund within 14 days of receiving cancellation, digital content exception when immediate supply is accepted.

Consumer Rights Act 2015 - services must be performed with reasonable care and skill and must match the description.

What to do if Cybersentry refuses to refund or cancel

1) Complain to the trader in writing and keep evidence. 2) If unresolved, contact Citizens Advice and local Trading Standards. 3) For card payments within the last 120 days, ask your card issuer for a chargeback or Section 75 claim where applicable. 4) The Competition and Markets Authority highlights that unclear auto-renewal or hard-to-cancel subscriptions may be unfair; mention CMA guidance in complaints.

Confirm access and final billing

Keep the confirmation email or delivery receipt proving you gave 30 days' notice. Check your bank for any further debits during the 30-day notice period and ask for a final invoice showing the pro rata charge, if any.

Data and account closure

Request account deletion if you want your personal data removed. Send a clear email to [email protected] requesting deletion under data protection rights. Keep replies as proof.

Re-activation and re-subscription

If you later re-subscribe, check the price and trial terms carefully. If you previously consented to immediate download and waived cancellation rights, do not assume the same terms on re-subscription without reading the consent and cancellation statements.

Use this checklist to cancel, protect your money and prepare an escalation if needed.

• Gather proof of purchase: bank statement lines showing the Cybersentry charges.
• Send an email to [email protected] with 'Cancel subscription - 30 days' notice' and keep the sent message.
• If you prefer paper, send a registered letter to Cybersentry Global, Whiteley Lane, PO15 7FN Fareham, United Kingdom and keep the receipt.
• If charged without consent, contact your bank immediately and request a direct debit dispute or chargeback.
• If you requested an app store subscription, cancel via Apple or Google Play and save screenshots.
• If the trader refuses, escalate to Citizens Advice, Trading Standards, and consider a card chargeback or Section 75 claim for qualifying purchases.