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Subject : Cancellation of Sleep Cycle agreement
Step-by-step guide to cancel Sleep Cycle in the UK, refund rights, and alternatives. Includes exact cancellation addresses and pricing (£39.99/yr).
| fastest method (name it + why) | App Store or Google Play - cancellation through the respective app store is processed immediately by the store |
| effective delay | Immediate processing by the store; access remains until the end of the paid billing period |
| notice period | Access continues until the end of the current billing period |
| cancellation fee (amount or 0) | 0 |
| minimum commitment | Not published by Sleep Cycle |
| phone + hours | Not published by Sleep Cycle |
| postal address for registered letter | Sleep Cycle, 1 More London Place, SE1 2AF London, United Kingdom |
Sleep Cycle is a sleep tracking and smart alarm app that analyses sleep patterns and aims to wake users at an optimal time in their sleep cycle. The app offers a freemium tier and a Premium subscription that unlocks additional features.
Core features include intelligent wake-up, nightly sleep graphs and selected alarm sounds. Premium features include online backup, snore detection, sleep programs and advanced statistics.
| Founded | 2009 |
| Headquarters | Gothenburg, Sweden |
| Subscribers | 0.768 million |
| Employees | ~39 |
| Annual revenue | $10M |
Compare feature list on the official features page: Freemium vs Premium features.
| method | steps summary | estimated time | proof obtained | difficulty (Easy/Medium/Hard) |
|---|---|---|---|---|
| Web (FastSpring or Paddle) | Log in to Sleep Cycle account or use reseller portal (FastSpring or Paddle). Use account portal or reseller cancellation link. | Immediate processing by reseller; access until period end | Confirmation email from reseller or account cancellation page | Easy |
| iOS (Apple App Store) | Cancel subscription in Apple ID Subscriptions in Settings or via App Store purchase history. | Immediate processing by Apple; access until period end | Apple cancellation confirmation and subscription status in Apple ID | Easy |
| Android (Google Play) | Cancel via Google Play Subscriptions in the Play Store or via the order confirmation link. | Immediate processing by Google; access until period end | Google Play cancellation email or order history showing cancelled | Easy |
| Post (registered letter) | Send a signed cancellation request by registered post to Sleep Cycle's London address. | 5-10 working days for delivery plus processing time | Proof of posting and delivery receipt | Medium |
| Send cancellation request to Sleep Cycle support channels if address is provided; confirmation depends on response. | Response time not published by Sleep Cycle | Email confirmation if issued by Sleep Cycle support | Medium | |
| Phone | Phone contact is not publicly published; cancellation by phone is not documented by Sleep Cycle. | Not published | Call record only if user records or provider issues confirmation | Hard |
If you move and your payment method or residency changes, cancellation is handled like any subscription cancellation. Provide proof of move such as a signed tenancy agreement or utility bill showing the new address when requested. Applicable law: Consumer Contracts Regulations 2013 for distance contracts where relevant.
If Sleep Cycle increases the subscription price and you reject the new price, you can cancel and request a refund for any unused period if the change breaches your contract terms. Provide the notification of price increase and your original subscription invoice as proof. Applicable law: Consumer Rights Act 2015 regarding unfair contract terms and pre-contract information requirements.
To cancel due to the death of a subscriber, send a copy of the death certificate and the subscription details to Sleep Cycle via the support channel available on your purchase documents or by registered post to the London address. Applicable law: Consumer Rights Act 2015 for termination of services due to personal circumstances.
Research did not list specific legitimate grounds officially accepted by Sleep Cycle beyond standard consumer rights. If you believe you have a legitimate ground such as repeated failure of the service to perform with reasonable care, document examples and dates of failure and cite the Consumer Rights Act 2015 when contacting Sleep Cycle.
When your paid period ends, cancellation takes effect immediately for renewals. Provide a copy of the final invoice showing the end date if you need proof of end of commitment.
For purchases made online, you have a 14-day right to withdraw under the Consumer Contracts Regulations 2013. If you exercise this right within 14 days and no extra digital content permission was given, you are entitled to a full refund. Provide your order confirmation and a clear statement of withdrawal. Applicable law: Consumer Contracts Regulations 2013. See the legislation: Consumer Contracts Regulations 2013.
Research shows no specific retention offers publicly reported from Sleep Cycle. If you want to ask for a retention offer, follow these steps:
Use actual Sleep Cycle prices from research to calculate savings.
Cheapest real alternative from competitors in research: Alarmy monthly £5.99 or Alarmy annual £39.99. Alarmy monthly: £5.99 x 12 = £71.88 per year, Alarmy annual = £39.99 per year. The cheapest fully-listed yearly cost among these options is Sleep Cycle Premium annual at £39.99 or Alarmy annual at £39.99.
The main laws applying to subscriptions are the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. The Competition and Markets Authority (CMA) enforces rules on unfair contract terms and unfair auto-renewal practices.
Under the Consumer Contracts Regulations 2013 you have a 14-day right to withdraw from most online contracts and receive a full refund, unless you expressly agreed to immediate digital content delivery. See the legal text: Cooling-off rights 2024 guidance and Consumer Contracts Regulations 2013.
If Sleep Cycle refuses a lawful cancellation or refund, follow this route:
After you cancel, your Premium access remains until the end of the paid billing period. No refund for the current paid period is generally provided by Sleep Cycle; refunds for web purchases are handled by the reseller and in-app refunds are handled by Apple or Google. See official refund guidance: How do I claim a refund.
Export any data you need before your access ends. The Premium plan removes some data export restrictions. If you later decide to re-subscribe, reactivate via the same channel you used to purchase (App Store, Google Play, FastSpring or Paddle).
Keep the cancellation confirmation email or reseller confirmation as proof. If you cancelled by post, keep the registered delivery receipt. If you used an app store, keep the Apple or Google cancellation email.
Use this checklist to cancel Sleep Cycle and protect your rights.
Free
/ mois
Intelligent wake-up, sleep analysis, nightly sleep graph, selected alarm sounds, intelligent snooze, sleep goal, Apple Health integration (iOS), Health Connect (Android), limited access to Sleep Aid and Awake game.
No commitment. Billoff helps you cancel or adjust your Sleep Cycle subscription without hunting down every detail alone.
Below are common alternatives people compare for this type of subscription.
/ mois
Contactless sleep tracking using only the phone with patented contactless technology.
£5.99
/ mois
Focuses on wake-up missions to prevent snoozing as well as basic sleep tracking.
/ mois
Sleep tracking with sound recording and sleep analysis, but some users report accuracy issues.
Sleep Cycle is available in many countries. Here are several frequently cited markets:
What you should know about Sleep Cycle subscription and cancellation terms:
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds depend on billing date, country, and payment channel.
The family plan admin can add or remove members per the service’s household and age rules.
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Sleep Cycle subscription, whichever payment method you use.
Cancel, adjust, or compare options in a few clicks.