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Subject : Cancellation of Verisure agreement
Step-by-step 2026 guide to cancel Verisure in the UK, know your rights, cooling-off, fees and alternatives. Includes phone process and return rules.
| Fastest method | Phone - Verisure requires phone contact for cancellations; phone provides immediate confirmation and instruction. |
|---|---|
| Effective delay | Immediate on phone request for termination, subject to contract terms and processing time. |
| Notice period | Not published by Verisure |
| Cancellation fee | Not published by Verisure |
| Minimum commitment | 48 months (standard initial fixed term commonly reported) |
| Phone + hours | Not published by Verisure |
| Postal address for registered letter | Verisure, One Canada Square, E14 5AA London, United Kingdom |
Verisure is a provider of professionally monitored alarm systems, offering 24/7 monitoring, cameras, sensors and mobile app control for homes and small businesses. Equipment remains owned by Verisure and is installed by their technicians.
Customers receive a system with a central hub, sensors, and optional cameras; monitoring centres handle alarm events and contact emergency services when required. Ongoing service requires a subscription.
| Subscribers | 6.2 million |
|---|---|
| Employees | ~30,000 |
| Headquarters | Versoix, Switzerland |
| Founded | 1988 |
| Annual revenue | €3.4bn |
Official product and cancellation information is available on Verisure's help pages: Verisure cancellation FAQ and pricing information at Verisure pricing FAQ.
| Method | Steps summary | Estimated time | Proof obtained | Difficulty |
|---|---|---|---|---|
| Web | Verisure does not accept cancellations via web; use phone. | Not available | None | Hard |
| iOS / Android app | Account settings do not permit cancellation; contact phone required. | Not available | None | Hard |
| Phone | Call Verisure customer support and request contract termination. Only account holder can make the request. | Call length 10-30 minutes, effective immediately subject to contract. | Call reference / confirmation number or recorded confirmation; request written confirmation by post/email. | Easy |
| Verisure does not process cancellations by email for security reasons. | Not accepted | None | Hard | |
| Post (registered letter) | Send a signed termination letter to the registered address; allow postal processing time. | 7-14 days for delivery plus contract processing time. | Proof of postage and signed letter receipt. | Medium |
Rule: Moving house can justify contract termination if the new property cannot be served by Verisure or if the contract includes a relocation clause. Verisure requires proof of new address. Required documents: signed tenancy agreement or mortgage completion statement and a copy of the new address utility bill. Applicable law: Consumer Rights Act 2015 may apply for disputes about contract performance.
Rule: If Verisure increases the subscription price in a way that is not permitted by your contract, you may have a right to terminate. Required documents: written notice from Verisure showing the price increase and your current contract terms. Applicable law: Consumer Contracts Regulations 2013 and Consumer Rights Act 2015 concerning unfair contract terms and changes in charges.
Rule: Death of the named account holder is normally accepted as reason to close the contract. Required documents: death certificate and proof of executor or estate administrator identity. Verisure return-of-equipment instructions will apply.
Rule: If Verisure fails to deliver services with reasonable care and skill, you may have a legitimate ground to end the contract under the Consumer Rights Act 2015. Required documents: dated logs of service failures, call records, written complaints and any monitoring centre reports. Applicable law: Consumer Rights Act 2015.
Rule: After the initial fixed term (commonly 48 months) the contract usually rolls over; to end at the renewal date follow contract notice rules. Required documents: contract copy showing initial term and renewal dates. Applicable law: Contract terms and the CMA guidance on auto-renewal.
Rule: For contracts concluded off-premises or at a distance you have 14 days to cancel for any reason under the Consumer Contracts Regulations 2013. Required documents: written cancellation within 14 days starting the day after the contract is entered into. Refunds must be issued within 14 days of notification or return of goods. Applicable law: The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - see legislation.gov.uk and Citizens Advice guidance at Citizens Advice.
Retention offers publicly documented by Verisure are limited; Verisure publishes promotions for new customers but does not publish a standard retention discount. To ask for a retention offer: call customer support, state your wish to Cancel and request a downgrade, reduced monthly fee or a fixed-term discount. Ask for the exact monetary value, the new monthly price and the duration of any offer in writing. If the agent refuses, request escalation to a retention manager and keep the names and reference numbers of each contact.
Verisure example package: £37.90 per month. Annual cost calculation: 37.90 x 12 = 454.80, so yearly cost = £454.80.
Cheapest real alternative from competitors in our research: Ring subscription at £4.99 per month. Annual cost calculation: 4.99 x 12 = 59.88, so yearly cost = £59.88.
Saving by switching from Verisure to Ring: 454.80 - 59.88 = £394.92 per year.
Alternative comparison with SimpliSafe professional monitoring at £19.80 per month: 19.80 x 12 = 237.60, yearly saving = 454.80 - 237.60 = £217.20.
If you want the largest saving, Ring at £4.99/month yields a yearly saving of £394.92 compared with the Verisure example package.
The main protections are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which give a 14-day cooling-off right for distance and off-premises contracts. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and prohibits unfair contract terms including disproportionate cancellation penalties.
The Competition and Markets Authority considers hard-to-cancel subscriptions and unclear auto-renewal terms to be potential unfair practices. If your contract contains one-sided auto-renewal or unclear notice periods, cite the CMA guidance when you escalate.
First complain to Verisure and request a full written response. If unresolved, seek Citizens Advice for next steps and consider Section 75 or chargeback through your card issuer for qualifying card payments. For legal breaches of services, use Consumer Rights Act 2015 as the basis for a claim.
Verisure owns the equipment and devices must be returned within 30 days of contract end. Keep proof of shipment or collection confirmation.
You will lose access to the My Verisure App and any recorded video streams after the service ends. Request confirmation of data deletion and a final billing statement.
If you cancelled within the 14-day cooling-off period and paid up front you are entitled to a refund of payments made, subject to deductions for any services provided during the cooling-off period. Refunds must be made within 14 days of notification or return of goods under the Consumer Contracts Regulations 2013.
Before you call or send a letter complete this checklist to protect yourself and reduce costs.
£37.90
/ mois
Central hub, SVK, 3 key fobs, 1 door/window contact and shock sensor, 1 indoor camera. 24/7 professional monitoring, 4G backup, Wi-Fi sensing, real-time camera streaming. See <a href="https://www.verisure.co.uk/advice-and-help/frequently-asked-questions/how-much-does-a-verisure-alarm-cost" rel="nofollow">Verisure pricing FAQ</a>.
£0.00
/ mois
Initial installation charge reported starting at £399. Equipment remains Verisure property. Exact price depends on property and configuration.
No commitment. Billoff helps you cancel or adjust your Verisure subscription without hunting down every detail alone.
Below are common alternatives people compare for this type of subscription.
£19.80
/ mois
Flexible, contract-free monitoring with DIY installation option.
£39.41
/ mois
Integrated smart home security with guard response options.
£4.99
/ mois
Low-cost video subscriptions focused on camera recording and alerts.
£21.99
/ mois
Contract-free professional monitoring and broad smart home compatibility.
Verisure is available in many countries. Here are several frequently cited markets:
What you should know about Verisure subscription and cancellation terms:
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds depend on billing date, country, and payment channel.
The family plan admin can add or remove members per the service’s household and age rules.
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Verisure subscription, whichever payment method you use.
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