Cancel Autodata the easy way

Overview

Autodata provides technical information and software for automotive professionals. Its products include Diagnostics & Repair and Service & Maintenance subscriptions that deliver wiring diagrams, diagnostics, repair procedures and official OE service specifications for workshops and fleets.

Who uses it

Primary users are automotive aftermarket professionals: independent garages, dealer workshops and fleet maintenance teams seeking manufacturer-style technical data and workshop procedures.

Key company facts

For the official company overview see Autodata - Who we are.

Web cancellation (customer portal or site)

1. Sign in to your Autodata account at the portal or go to the official contact pages: Contact Autodata UK.
2. Locate subscription settings or submit a support ticket asking for termination and include account name, customer number and preferred termination date.
3. Request a confirmation email or portal timestamp and save it.
4. If your payment was via App Store or Google Play, cancel there instead of the portal.

Cancel on iOS

1. Open Settings on your iPhone.
2. Tap your name, then Subscriptions.
3. Find Autodata and tap Cancel Subscription.
4. Save the Apple confirmation email or screenshot of the cancelled subscription.

Cancel on Android

1. Open Google Play Store on your device.
2. Tap Profile icon, then Payments and subscriptions > Subscriptions.
3. Select Autodata and tap Cancel subscription.
4. Save the Google Play confirmation receipt.

Cancel by Phone

1. Use contact details on Autodata contact page to call.
2. Provide account details and request termination in writing after the call for proof.
3. Ask for a reference number and an email confirmation.

Cancel by Email / Post

1. For Autodata Training send written notice to [email protected] stating your account, subscription and that you wish to cancel; keep the sent email as proof.
2. For general subscriptions send email to [email protected] or posted registered letter to Autodata, Bond Court, LS1 5EZ Leeds, United Kingdom.
3. If posting, keep the Royal Mail receipt and wait for written confirmation of termination.

Moving

Autodata does not publish a dedicated policy for cancellation due to moving. If relocation prevents use, submit a written request to [email protected] with the new address and supporting documents. Your request will be processed according to the standard contract terms; a refund is not guaranteed unless within a statutory cooling-off period.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for distance contracts where the cooling-off period applies.

Price increase

If Autodata raises the subscription price during an ongoing contract, check your contract terms for a variation clause. The Consumer Rights Act 2015 protects against unfair contract terms that impose disproportionate penalties. If the increase is a breach of contract or not adequately notified, raise the issue with [email protected] and request termination if you do not accept the new price.

Applicable law: Consumer Rights Act 2015 - unfair contract terms rules.

Death of subscriber

Autodata does not publish specific rules for death of the subscriber. To request termination on this ground, contact [email protected] and attach a death certificate and proof of authority (executor or administrator). The company will respond based on contract terms and statutory obligations.

Legitimate grounds (contract breach)

If the service is not supplied with reasonable care and skill, you can claim a remedy under the Consumer Rights Act 2015. Collect evidence of faults or missing features, email [email protected] with a description, and request termination or repair. The trader must remedy failures within a reasonable time and without significant inconvenience.

End of minimum commitment

Autodata subscriptions have a 12-month minimum commitment. To prevent automatic renewal, the notice of termination must be received within the last 30 days of the subscription period. Send written notice to [email protected] or use registered post to Autodata, Bond Court, LS1 5EZ Leeds.

Source: Autodata product terms and conditions: Autodata product terms.

Cooling-off period

For distance contracts you have a 14-day statutory cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you cancel within this period you are entitled to a refund of payments made, except where you gave express consent for immediate supply of digital content, in which case the right is lost once download or streaming begins.

Applicable law: Consumer Contracts Regulations 2013 and Subscription Contracts (UK Parliament Act 2024) - cooling-off rights.

Before cancelling: negotiate

Research found no published retention offers from Autodata. To request a retention offer, email [email protected] or contact your account manager if you have one. Recommended approach: state your intention to cancel, cite competitor pricing, ask for a discount or switch to a lower tier. Example request: "I plan to cancel at renewal. Are there discount options, a temporary downgrade or a multi-user credit available to retain my subscription?" Keep all replies in writing.

What cancelling saves you - concrete maths

Use these exact prices from Autodata's published plans (prices exclusive of VAT):

• Diagnostics & Repair (1 user): £127 per month = 127 x 12 = £1,524 per year.
• Service & Maintenance (1 user): £74 per month = 74 x 12 = £888 per year.
• Diagnostics & Repair (2 users): £144 per month = 144 x 12 = £1,728 per year.
• Diagnostics & Repair (5 users): £175 per month = 175 x 12 = £2,100 per year.
• Service & Maintenance (5 users): £105 per month = 105 x 12 = £1,260 per year.

Cheapest real alternative from competitors in the research is e3technical at £17 per month = £204 per year. Example savings vs Autodata:

• Saving vs Diagnostics & Repair (1 user): £1,524 - £204 = £1,320 per year.
• Saving vs Service & Maintenance (1 user): £888 - £204 = £684 per year.

For buying details see Autodata pricing pages: Buy Autodata and competitor summary in the competitors section below.

Core consumer law

Key UK laws that protect subscribers are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The 2013 Regulations grant a 14-day cooling-off right for distance contracts and the Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and bans unfair contract terms.

Subscription-specific protections

The Subscription Contracts provisions in the UK Parliament Act 2024 outline cooling-off rights for renewals and require traders to provide a renewal cooling-off notice. The Competition and Markets Authority (CMA) identifies unclear auto-renewal terms and hard-to-cancel subscriptions as potential unfair practices.

How to escalate

First complain in writing to Autodata ([email protected]). If unresolved, seek help from Citizens Advice or local Trading Standards. For payment disputes, contact your card issuer for chargeback or consider Section 75 protection for credit card purchases above GBP 100. If the complaint concerns unfair contract terms or mass harm, report to the CMA.

Relevant references: Consumer Contracts Regulations 2013, Subscription Contracts (UK Parliament Act 2024) and Autodata terms at Autodata product terms.

Confirm access and final billing

Retain the cancellation confirmation email or registered post receipt. For Autodata Training the account is deactivated at the end of the current billing period; check your final invoice and bank statement to confirm no further charges. For Autodata Group, if termination was received within the last 30 days of the subscription, the service will not auto-renew at the next anniversary.

Data and re-activation

Ask Autodata what happens to your account data and whether re-activation carries a re-subscription fee. If you later re-subscribe, note that trials priced at £9.99 for the first month are only for workshops that have not had a subscription or trial in the past 6 months.

Refunds and returns

For Autodata Training, refund requests must be emailed to [email protected] and are discretionary. For physical products, cancellation before shipment results in a full refund; returns require an RMA and incomplete returns may be returned to sender or subject to a minimum 25% restocking fee. Keep all correspondence and RMA numbers.

Use this checklist after you decide to cancel:

• Find your contract start and renewal dates so you can deliver notice within the last 30 days if needed.
• Decide method: email [email protected] or [email protected], or send registered post to Autodata, Bond Court, LS1 5EZ Leeds.
• Prepare account details: customer number, invoice number, company name and contact phone or email.
• Send written notice and keep a copy: timestamped email, Apple/Google receipts, or Royal Mail proof of delivery.
• Request written confirmation of cancellation and final invoice.
• Monitor your bank statements for any unexpected renewals and act immediately to dispute via your card issuer if charged incorrectly.
• If you want to switch providers, get an exact quote from the alternative (for example e3technical at £17 per month = £204 per year).