Cancel Care by Volvo the easy way

Subscription service overview

Care by Volvo is a car subscription service offered by Volvo Cars that bundles vehicle use, scheduled servicing, wear-and-tear maintenance, replacement tyres, 24/7 roadside assistance and a monthly allowance of in-car data. The service aims to replace traditional ownership with an all-included monthly fee.

How plans are structured

Plans are offered as fixed-term subscriptions, commonly 36 months, and flexible subscriptions. Fixed plans include scheduled servicing and maintenance. Flexible plans include a 30-day risk-free trial and require three months notice to cancel after the trial period.

Company facts

For further corporate detail see the Volvo Cars annual report.

Volvo Cars annual report (PDF)

Web

1. Locate your purchase confirmation email or online account details.
2. Use the support email [email protected] to request cancellation if no dedicated web form exists.
3. State your name, contract reference, date of contract and desired cancellation date.
4. Keep copies of all messages and request a written confirmation from Care by Volvo.

iOS

1. Care by Volvo does not publish a dedicated cancellation flow inside an iOS app; do not rely on app-only actions.
2. Use the support email or phone number and include device screenshots only for identification.
3. Request written confirmation by email.

Android

1. As with iOS, there is no published in-app cancellation method. Use phone 0800 0318065 or email [email protected].
2. Send contract details and request a confirmation email showing cancellation date and refund steps.

Phone

1. Call 0800 0318065 and provide your contract reference and personal details.
2. Clearly state you want to cancel and the effective date of termination.
3. Request a confirmation email and a reference number for the call.
4. If you are within the 14-day cooling-off period, confirm you want to withdraw under the Consumer Contracts Regulations 2013.

Email

1. Send a clear message to [email protected] or [email protected] with subject line "Cancellation request - Care by Volvo".
2. Include name, contract number, vehicle registration (if supplied), date of contract and requested cancellation date.
3. Ask for written confirmation and a refund timeline if applicable.

Post

1. Prepare a signed letter addressed to Care by Volvo, Norreys Drive, SL6 4FL Maidenhead, United Kingdom stating your cancellation request and contract details.
2. Send by registered post and keep the receipt.
3. Allow for delivery and processing time and keep a copy of the signed letter.

Cooling-off (14-day right to withdraw)

You have a 14-day right to withdraw from a distance or off-premises contract without giving a reason under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To use this right, notify Care by Volvo by post or email within 14 days of the binding contract. If you withdraw within 14 days, any prepayment will be refunded; reimbursements must be made without undue delay, and in any event within 14 days of notice.

Required proof documents: written email or registered post notice stating your decision and a copy of the original contract or order confirmation. See the legislation: Consumer Contracts Regulations 2013.

Cancellation before delivery

Volvo voluntarily allows cancellation without reason at any time before delivery for certain Services Agreements. If the cancellation is before delivery, advance payments for vehicle orders such as the EX90 are refundable; Volvo states refunds for EX90 advance payments will be made within 10 working days.

Required proof documents: contract/order confirmation and proof of payment.

Fixed-term contracts and end of commitment

For fixed-term subscriptions Care by Volvo states you may terminate with at least three months advance notice, but you cannot give notice until after delivery of the car. Fixed plans commonly have a 36-month commitment.

Required proof documents: contract showing start/delivery dates and a formal notice of termination sent by email or registered post.

Price increase

Care by Volvo does not publish a specific public rule allowing termination solely for price increases. Under general consumer law, an unexpected unilateral price increase that is not permitted by contract terms could be challenged under the Consumer Rights Act 2015 for unfair terms. Contact support to request contractual evidence and put a formal complaint in writing.

Required proof documents: copy of the contract showing pricing clause and any notice of price change sent by Care by Volvo.

Death of subscriber

Care by Volvo does not publish a public policy for termination on the death of a subscriber in the research sources. If you need to close a subscription because of a subscriber death, contact Care by Volvo support with a copy of the death certificate and the contract reference. Provide proof of authority to act on behalf of the estate if required.

Required proof documents: death certificate and document proving authority to act (evidence of executorship).

Legitimate grounds and service failures

Services must be performed with reasonable care and skill under the Consumer Rights Act 2015. If Care by Volvo fails to perform services with reasonable care and skill, you may have a right to remedies including termination and refund depending on the severity of the breach. Report faults in writing and keep records of service visits and communications.

Required proof documents: service records, photographs of defects, written correspondence and copies of invoices.

Before you cancel: negotiate

There is no public record in the sources of standard retention discounts or specific offers that Care by Volvo will apply when a customer asks to cancel. However, you can request alternatives and concessions: ask for a payment holiday, a plan change to a lower-cost model, or a transfer to another eligible subscription. Use the support email [email protected] or call 0800 0318065 and request to speak with a retention or customer relations advisor. If you are within the 14-day cooling-off period, state your right to withdraw instead of negotiating.

What cancelling saves you - example math

Use these annual costs to compare real numbers:

• Care by Volvo XC40 T3 Momentum at £559 per month = £559 x 12 = £6,708 per year.
• Care by Volvo C40 at £619 per month = £619 x 12 = £7,428 per year.
• Care by Volvo Flexible XC40 at £719 per month = £719 x 12 = £8,628 per year.
• Care by Volvo XC90 entry-level at £859 per month = £859 x 12 = £10,308 per year.
• Cheapest competitor in research: Cocoon Vehicles at £299 per month = £299 x 12 = £3,588 per year.

Example saving if you cancel a £559 per month Care by Volvo plan and switch to Cocoon Vehicles at £299 per month: £6,708 - £3,588 = £3,120 saved per year.

Relevant UK law and regulator

The key laws are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The supervisory regulator for hire agreements and finance is the Financial Conduct Authority where relevant. The Competition and Markets Authority monitors unfair auto-renewal and hard-to-cancel subscription practices.

See the Consumer Contracts Regulations: Consumer Contracts Regulations 2013.

Cooling-off, refunds and service exceptions

You have a 14-day cooling-off period for distance or off-premises contracts under the Consumer Contracts Regulations 2013. Refunds after a valid withdrawal must be made without undue delay and within 14 days of receiving notice. Exception: digital content supplied automatically after express consent may not be refundable once delivery starts. Volvo states that if you cancel within 14 days of a binding contract, prepayments will be refunded; if you cancel after 14 days, Volvo may retain the full prepayment.

Escalation steps

1. Complain to Care by Volvo in writing and keep records. 2. If unresolved and the contract is a regulated hire agreement, escalate via the Financial Ombudsman Service. 3. For consumer rights guidance, contact Citizens Advice. 4. For card payments you may consider a Section 75 claim or a chargeback via your card issuer where applicable.

Get written confirmation

Immediately request a written confirmation email or letter that contains the cancellation date, any refund amount and the date the refund will be processed. Keep this confirmation for your records.

Final billing and refunds

If you cancelled within the 14-day cooling-off period, expect a refund of any prepayment. Volvo states refunds for general withdrawals will be made without undue delay and within 14 days; for EX90 orders Volvo commits to refund advance payments within 10 working days where applicable. If you cancel after the cooling-off period, Volvo has the right to keep the full prepayment unless Volvo withdraws.

Vehicle return and condition

If a vehicle must be returned, follow the return instructions provided by Care by Volvo and document the vehicle condition with photographs and a dated handover receipt. Keep all service and mileage records as evidence of reasonable wear and usage.

Data and reactivation

Ask Care by Volvo how your personal data and in-car telematics data will be handled after termination. If you later want a subscription again, note that the service has stated new orders may not be approved, so re-activation is subject to Volvo policy and availability.

Follow this checklist to cancel cleanly and keep evidence:

• Locate your contract reference and order confirmation.
• If within 14 days, prepare a withdrawal notice citing the Consumer Contracts Regulations 2013 and send it by email or registered post.
• Call 0800 0318065 to notify Customer Relation Centre and ask for a confirmation email.
• Send a cancellation email to [email protected] and [email protected] with a copy of the contract.
• If sending by post, use registered post to Care by Volvo, Norreys Drive, SL6 4FL Maidenhead, United Kingdom and keep the receipt.
• Request and save written confirmation of cancellation, refund amount and refund date.
• If you disagree with retention of prepayment after 14 days, escalate in writing and consider Citizens Advice or the Financial Ombudsman Service if regulated.