Cancel Check My Car the easy way

Service overview

Check My Car (branded Checkmycar) is an online vehicle history check service that sells single vehicle checks and a subscription trial that can convert to a recurring monthly plan. The service provides report packs that claim to include data useful for buyers of used cars.

How Check My Car sells to customers

Check My Car advertises one-off checks and a trial offer whose marketing copy and checkout flow have been reported to move some customers onto a recurring monthly plan of

Company facts

Web cancellation (detailed)

1. Open https://checkmycar.io/ and sign in using the email used at purchase.
2. Go to Account, Subscription, or My Reports sections.
3. Find the active subscription and click Cancel subscription or Manage subscription.
4. Keep a screenshot of the cancellation screen and any confirmation number.
5. If the website returns an error (example: error 404), proceed to Phone or Email cancellation and keep records.

iOS cancellation (detailed)

1. Open the App Store on your iPhone.
2. Tap your profile icon then Subscriptions.
3. Find Check My Car or related subscription and tap Cancel Subscription.
4. Keep the App Store cancellation confirmation email.

Android cancellation (detailed)

1. Open Google Play on the device used to subscribe.
2. Tap your profile, then Payments and subscriptions, then Subscriptions.
3. Select Check My Car and Cancel subscription.
4. Save the Google Play confirmation email or screenshot.

Phone cancellation (detailed)

1. Find the contact phone number on checkmycar.io or on confirmation emails.
2. Call and state: "I want to Cancel my subscription for the account registered to [your email]."
3. Note the agent name, time, and any reference number. Request an email confirmation.
4. If the agent confirms immediate cancellation, wait for the confirmation email and save it.

Email cancellation (detailed)

1. Send an email from the account email address with subject "Cancel subscription" and include order reference, account email, and request for written confirmation.
2. Keep a copy of the sent email and any automatic replies.

Post cancellation (detailed)

1. Write a signed letter with your name, account email, order reference, and statement "Please cancel my subscription immediately."
2. Send it by recorded delivery to: Check My Car, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep the proof of postage and delivery receipt.

Cooling-off period (14-day right to cancel)

Rule: Under the Consumer Contracts Regulations 2013 you have a 14-day cooling-off period to cancel online or off-premises subscription contracts. The cooling-off period starts the day after the contract is entered. If you cancel within 14 days you are entitled to a full refund unless you gave express consent to immediate performance of a service.

Required proof: order confirmation, purchase date, registered email. Law reference: Consumer Contracts Regulations 2013; Citizens Advice guidance at Citizens Advice.

Service used during cooling-off

Rule: If you requested the service to start during the 14-day period, Checkmycar's recorded policy allows deduction of a proportionate amount for services already supplied during cooling-off. Research states refunds within 14 days can be made but deductions may apply.

Required proof: evidence of when the report was accessed, order reference.

Price increase

Rule: If Check My Car raises the subscription price mid-contract without your explicit consent then you may rely on the contract terms and Consumer Rights Act 2015 protections against unfair contract terms. If the price increase is a breach of an express term you can cancel for that reason.

Required proof: written notice of the price increase from Check My Car, previous price, your contract. Law reference: Consumer Rights Act 2015.

Death of the subscriber

Rule: Estates handle post-death contracts. To cancel, provide a copy of the death certificate and an executor's instruction to cancel the subscription; ask the company for written confirmation and request refund where permitted.

Required proof: death certificate and executor ID. Law reference: standard contractual practice; seek Citizens Advice if disputed.

Legitimate grounds (fraud, unauthorised payments)

Rule: If payments are unauthorised or you did not agree to a subscription, request proof of agreement from Check My Car. Research notes many complaints that the company refused to provide proof of subscription agreement.

Required proof: bank statements showing the charge, email address used at purchase, screenshots of checkout. If the company cannot produce a valid contract, escalate by raising a dispute with your bank or a Section 75 claim for card payments where applicable. Law reference: Consumer Rights Act 2015 and Citizens Advice guidance.

End of commitment and automatic renewal

Rule: If a subscription auto-renews, check your account cancellation options and act before a renewal date. The CMA treats hard-to-cancel subscriptions as a potential unfair practice; if Check My Car makes cancellation opaque you can report to Citizens Advice and the CMA.

Required proof: renewal notice or bank statement showing renewal charge. Law reference: Digital Markets, Competition and Consumers Act 2024 (2024 Act).

Before cancelling: negotiate

Retention offers publicly reported: research contains no standard retention offer published by Check My Car. Some customers reported that calling customer service resulted in a refund and cancellation: "I rang the customer service line and the cancellation was completed in a minute. My bank have refunded my 3 months and will pursue the company for it. The company have emailed me confirmation." (uk.trustpilot.com)

How to ask: call and state the exact outcome you want, for example: "Please cancel my subscription for [email] and confirm by email. If you will not refund charges after cancellation, send proof of my explicit agreement to a recurring subscription." Keep transcripts, agent name, date and time.

What cancelling saves you

Calculate yearly saving if you stop a monthly subscription of : Monthly price: Calculation:

Actual calculation using known price: monthly :

Yearly saving math and cheapest realistic alternative

Check My Car monthly subscription price after trial: Monthly price: Monthly price used:

Using the published subscription price of Monthly: 12 x =

Concrete numbers: monthly =

Key UK laws and regulators

The main laws and guidance relevant to cancelling a Check My Car subscription are the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, and the Digital Markets, Competition and Consumers Act 2024. Citizens Advice provides practical steps for cancelling services: Citizens Advice - cancelling a service.

Cooling-off and refunds

The Consumer Contracts Regulations 2013 give a 14-day cooling-off right for contracts concluded online or off-premises. If the service started with your consent during that period the trader may deduct a proportionate amount for the service used. The Digital Markets, Competition and Consumers Act 2024 strengthens consumer rights on subscription cancellations and auto-renewal transparency: 2024 Act.

Escalation steps

1. Complain to the trader in writing and keep evidence. 2. If unresolved, consult Citizens Advice or report misleading subscription practices to the Competition and Markets Authority. 3. For card payments consider chargeback via your card issuer or a Section 75 claim for qualifying purchases. 4. If Check My Car refuses contractual obligations, Consumer Rights Act 2015 protects against unfair terms.

Confirm cancellation and keep proof

After any cancellation attempt, keep the confirmation email, screenshot, or proof of recorded delivery. If you called, write down the agent name and request a confirmation email. Without confirmation request a written statement from Check My Car.

Refunds and final billing

Checkmycar's stated refund policy: refund requests made within the 14-day period can be made by phone or email, with customer support responding within 48 hours and refunds processed within 72 hours. Refund requests after 14 days are denied according to their published policy. Exception: if you accessed vehicle reports during the 14-day cooling-off period the company may deduct a proportionate amount for services used.

Account access and data

After cancellation you should keep access to past reports unless Check My Car policy removes access. If you want your personal data deleted, request account deletion in writing and ask for confirmation. If denied, raise the issue with Citizens Advice and consider a data subject access request under UK data protection rules.

Re-activation and future purchases

If you re-subscribe later be cautious: the company offers one-off checks priced at £1.95, £5.95, and £9.95. If you accept a trial offer, check renewal terms carefully to avoid an unexpected monthly charge of £39.90.

Use this checklist to cancel and protect yourself after a subscription charge.

• Gather documents: order confirmation, bank statement showing the charge, screenshots of account and checkout.
• Try Phone cancellation and request immediate email confirmation (testimonial reports phone cancellation completed in a minute).
• If phone fails, send an email cancellation from the registered email and save the sent message.
• If no confirmation, send a recorded delivery letter to Check My Car, Crown Way, CF14 3UZ Cardiff, United Kingdom.
• If you paid by card and cannot get a refund, contact your card issuer to request chargeback and consider a Section 75 claim.
• If you cancelled within 14 days, quote the Consumer Contracts Regulations 2013 and request a refund; allow 72 hours for processing if approved by the company.
• If Check My Car refuses to provide proof of agreement, take screenshots and escalate to Citizens Advice and the CMA.