Cancel CheckMyCar.io the easy way

Service summary

CheckMyCar.io provides vehicle checks and subscription access to multiple vehicle reports and search tools aimed at people buying or selling cars and businesses that need bulk checks via API. The platform offers single checks (one-off), bundles (5 or 10 checks), and a paid trial that converts to a monthly subscription.

Who uses it

Target users are car buyers, private sellers, motor dealers, and corporate API customers in the UK and Ireland. The company lists its purpose as vehicle history checks, valuation and basic ownership data.

Quick facts

Web (termination page / account)

1. Go to the login page at https://checkmycar.io/login.
2. Attempt to access the termination or account settings and select cancel or unsubscribe.
3. If the website returns an error (404) or "email not recognised", take a screenshot and proceed by phone or post.
4. Save any on-screen confirmation or confirmation email.

iOS

CheckMyCar.io does not publish an official iOS app in the research sources. If you paid through Apple, use the Apple subscriptions settings to cancel the recurring payment; otherwise cancel via the website or customer support.

Android

No official Android app is published in the verified research. If payment was processed through Google Play, cancel via Google Play subscriptions. If charged by CheckMyCar.io, use the website, phone or post cancellation methods below.

Phone

1. Find the customer support phone on the contact page or your confirmation email.
2. Call and clearly state: "I want to cancel my subscription and receive confirmation by email."
3. Record the date and time of the call and ask the agent for a confirmation email immediately.
4. If the agent cancels, save the confirmation email; a Trustpilot user said the cancellation was completed in one minute.

Email

1. Send a clear cancellation request to the customer support email listed on the contact page.
2. Include your full name, account email, transaction date and the wording: "Please cancel my subscription to CheckMyCar.io and confirm by return email."
3. Keep the sent message and any reply; support promises to reply within 48 hours.

Post (Recorded Delivery)

1. Write a cancellation letter including your name, account email, date of subscription and request for immediate cancellation.
2. Send by Recorded Delivery to: CheckMyCar.io, 160 City Road, EC1V 2NX London, United Kingdom.
3. Retain the delivery receipt as proof. Postal cancellation is described in research as the most reliable and legally robust method.

Moving / change of residence

If you are moving out of the UK or Ireland and the service is unusable, CheckMyCar.io does not publish a specific policy on forced cancellation for relocation. Contact customer support with proof of new address (utility bill or tenancy agreement). If the change makes the service impossible to use, reference the Consumer Rights Act 2015 for performance with reasonable care and skill.

Price increase

If CheckMyCar.io increases the price mid-contract, you may have the right to terminate if the change was not clearly permitted at sale. Check the terms at https://checkmycar.io/terms-subscription. If the price increase was not made explicit at point of sale, you can argue for termination under the Consumer Contracts Regulations 2013 and Consumer Rights Act 2015.

Death of the subscriber

CheckMyCar.io does not publish a specific bereavement cancellation policy in the verified sources. To cancel, provide a copy of the death certificate and proof of your authority (executor documentation) to customer support. If terms are unclear, escalate under general consumer protection routes.

Legitimate ground (service failure, hidden terms)

Accepted legitimate grounds include cases where the service or terms were not clearly presented at purchase. Research shows users reporting hidden subscription conversions from a £1.95 trial to £39.90/month. If critical pre-contract information was omitted, you may cancel immediately and seek a refund under the Consumer Contracts Regulations 2013 and Consumer Rights Act 2015.

End of commitment

If you have a monthly subscription, cancel before the renewal date to stop the next charge. CheckMyCar.io does not publish a specific notice period. If notice period is not provided, request immediate cancellation and a written confirmation.

Cooling-off (14-day right)

You have a 14-day cooling-off period under the Consumer Contracts Regulations 2013 for online purchases. If you cancel within 14 days and you have not accessed the service, you are entitled to a full refund. If you accessed reports during the 14 days, CheckMyCar.io may deduct a proportionate amount for the service used. This is governed by the Consumer Contracts Regulations 2013.

Before cancelling: negotiate

Research does not report any standard retention discounts offered by CheckMyCar.io. Some users obtained cancellation by phone and an emailed confirmation. When you call, clearly request either a one-off refund or a retention discount. Example script: "I want to cancel now; will you refund the last X months or offer a discounted monthly rate?" If the agent agrees, request an immediate confirmation email.

What cancellation saves you

Monthly subscription cost after trial is £39.90. Yearly cost: 39.90 x 12 = £478.80 per year. Alternatives: Experian AutoCheck 5 checks over 365 days costs £16.99 per year. Savings example: £478.80 - £16.99 = £461.81 saved per year by switching to Experian AutoCheck.

Other price points from CheckMyCar.io plans: 1 Check £1.95 (one-time), 5 Checks £5.95 (one-time), 10 Checks £9.95 (one-time), 48-hour trial £1.95 then £39.90/month. Choosing a 5 check bundle at £5.95 instead of a subscription saves: £478.80 - £5.95 = £472.85 in the first year.

Key laws that protect you

Your rights include the Consumer Contracts Regulations 2013 - a 14-day cooling-off period for online purchases - and the Consumer Rights Act 2015 which requires services to be performed with reasonable care and skill and bans unfair contract terms. The Competition and Markets Authority treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices.

How to escalate

First, complain to CheckMyCar.io using the contact page at https://checkmycar.io/contact and keep written proof. If unresolved, contact Citizens Advice for guidance and consider a chargeback via your card issuer or Section 75 claim for qualifying card payments. If necessary, use the small claims court. The legal basis for cooling-off is the Consumer Contracts Regulations 2013; for service quality cite the Consumer Rights Act 2015.

Confirm access and data

After cancellation, save any confirmation email and check your account at https://checkmycar.io/login for remaining access. If you want your personal data deleted, request removal referencing the confirmation email.

Final billing and refunds

If you cancelled within 14 days, request a refund. CheckMyCar.io policy: refund requests after 14 days will be denied. Customer Support promises to reply within 48 hours and process refunds within 72 hours for valid claims. If you used the service during the cooling-off period, they may deduct a proportionate amount.

Re-activation

If you decide to re-subscribe later, sign up again via the website. Keep copies of your cancellation confirmation if you need to dispute any future charges.

Use this checklist to stop future charges and preserve your rights.

• Call customer support and request immediate cancellation; ask for an email confirmation.
• If phone is unsuccessful, send an email via the contact page and save the sent message.
• Send a recorded delivery cancellation letter to 160 City Road, EC1V 2NX London, United Kingdom and keep the receipt.
• Take screenshots of any website errors or messages such as "email not recognised".
• Check bank statements and block future payments if charges continue; file a dispute or chargeback with your card issuer if necessary.
• If within 14 days, request a refund and cite the Consumer Contracts Regulations 2013.