Cancel CheckMyCar the easy way

Service summary

CheckMyCar is an online vehicle check service launched in 2022 that offers single vehicle reports, multi-check bundles and a trial-to-subscription option. The service markets vehicle history, damage history, valuation and MOT records.

How CheckMyCar sells access

CheckMyCar offers a 48-hour trial which then converts into a monthly subscription at the trial end; it also sells single checks and bundled check packs. Pricing and product descriptions appear on the provider site and the static pricing page.

Company facts

Phone

1. Call CheckMyCar customer service - exact number not publicly disclosed.
2. Give the operator your email, order/transaction reference, and state you want to Cancel the subscription.
3. Ask the agent for immediate cancellation and an email confirmation. One Trustpilot reviewer reported the cancellation completed in one minute and that the company emailed confirmation.
4. If charged and you want a refund, request one and expect a reply within 48 hours; refunds are processed within 72 hours if granted.

Email

1. Email customer support (support email not publicly disclosed). Use the email associated with the account and include the order reference, date of payment, and wording: "Please cancel my subscription and confirm by return email."
2. Request a refund if you are within the 14-day cooling-off period or if the charge was unauthorised.
3. Keep copies of sent emails and any replies. Research shows support responds within 48 hours where recorded.

Website / Account

1. Log in at https://checkmycar.io/.
2. Look for an "Account", "Subscriptions" or "My Plan" area and follow the on-screen cancellation path. CheckMyCar does not publish exact web cancellation steps publicly.
3. If no button is available, use Email or Phone methods above and request account cancellation in writing.

iOS / Android

1. If you subscribed via a mobile app or app store, cancel through the App Store / Google Play subscriptions page to stop future payments. CheckMyCar's in-app or store-specific cancellation instructions are not publicly published.
2. Cancel both the vendor subscription in the app store and the CheckMyCar account where applicable.

Post (registered letter)

1. Send a registered letter to: CheckMyCar, Crown Way, CF14 3UZ Cardiff, United Kingdom.
2. Include your full name, email used for the account, date of transaction and the statement: "I request cancellation of my CheckMyCar subscription and a confirmation email."
3. Retain proof of postage or recorded delivery receipt as evidence if a dispute follows.

Cooling-off period (14 days)

Rule: Under the Consumer Contracts Regulations 2013 you have a 14-day cooling-off period for online purchases. If you cancel within 14 days you are entitled to a full refund unless you agreed that the service would start during the cooling-off period and you used the service. If you used the vehicle report during the 14 days, CheckMyCar may deduct a proportionate amount for the service used, as reported by public sources.

Required proof: order confirmation, date of purchase, and a clear cancellation request (email or recorded letter). Reference: Consumer Contracts Regulations.

Price increase

Rule: CheckMyCar does not publish a specific policy for cancelling because of price increases. Under UK consumer law, a material price increase that is not permitted by contract may allow you to terminate. You should obtain the company's change notice and the original terms showing the pricing path.

Required proof: copy of the terms you agreed to, evidence of the price increase (email or screen), and a cancellation request. If CheckMyCar refuses, escalate to Citizens Advice or use a bank chargeback if payment card protections apply.

Death of subscriber

Rule: CheckMyCar has not published a specific death-of-subscriber policy. For most online subscriptions, estates can cancel the service by contacting the provider and supplying a death certificate.

Required proof: copy of the death certificate, proof of administration or executor details, and the account email/transaction reference. If the company refuses to cancel, use written complaint channels and/or card issuer protections.

Legitimate grounds (unauthorised charge / misleading trial)

Rule: Research shows complaints of unauthorised charges and of trial-to-subscription practices where customers believed they paid a one-off fee. If you were subscribed without explicit informed consent to a recurring payment, you can dispute the charge with your card issuer and complain to Citizens Advice or the CMA.

Required proof: bank statements showing the charges, the original purchase page or receipt, and any correspondence with CheckMyCar. Reference: Consumer Rights Act 2015 and CMA guidance on unfair contract terms.

End of commitment

Rule: If you signed a fixed-term plan, CheckMyCar has not published a standard notice period. For rolling monthly subscriptions that began after the 48-hour trial, cancelling stops renewal; check the account area or request written confirmation from support.

Required proof: contract or subscription confirmation and cancellation request. If no notice period is published, use the account cancellation or contact support and request immediate termination.

Before cancelling: negotiate

Retention offers known: public reviews do not report standard retention discounts or offers from CheckMyCar. Several reviewers report successful refunds after calling support; one reviewer said "I rang the customer service line and the cancellation was completed in a minute. My bank have refunded my 3 months and will pursue the company for it."

How to ask: call customer service, state the unexpected monthly charge and request immediate cancellation plus a refund for charges made after you intended to cancel. If you paid by card ask your bank for a chargeback while you pursue a refund from the company.

What cancelling saves you - yearly saving

Calculation using the known monthly subscription price that trial converts into: £39.90 per month.

Yearly cost: 12 x £39.90 = £478.80 per year.

Example: If you cancel a subscription converting from a trial at £39.90 monthly you save £39.90 x 12 = £478.80 per year.

Cheapest real alternative (single checks): CheckMyCar itself offers a single-check product at £1.95. That single-check price is the lowest reported option on the CheckMyCar pricing list and costs £1.95 per check.

Relevant UK law and protections

Key laws: Consumer Contracts Regulations 2013 (14-day cooling-off period) and Consumer Rights Act 2015 (services must be performed with reasonable care and skill; unfair contract terms are not binding). The CMA enforces rules on hard-to-cancel subscriptions and unclear auto-renewal terms.

Cooling-off, refunds and deductions

Under the Consumer Contracts Regulations 2013 you have 14 days to cancel online purchases. If you agree the service will start inside the 14-day period and you use it, the trader may deduct a proportionate amount for the service used. Research reports CheckMyCar denies refunds for requests made after 14 days and that refunds requested before 14 days are handled by phone or email; customer support normally replies within 48 hours and refunds are processed within 72 hours when granted.

Escalation steps

1) Complain to CheckMyCar in writing (email or recorded post). 2) If unresolved, contact Citizens Advice for next steps. 3) If payment was by credit card, consider Section 75 or a chargeback claim with your card issuer. 4) Report unfair practices to the CMA if cancellation or auto-renewal terms were hidden or misleading.

Check for confirmation and final billing

After cancellation, keep the confirmation email or confirmation message as proof. Check bank statements for any final or recurring charges for at least 90 days after cancellation.

Data and account re-activation

If you want a copy of personal data, request it from CheckMyCar using a subject access request. If you wish to re-activate, create a new account or contact support; CheckMyCar has not published a specific account re-activation policy.

If you do not receive confirmation

If no confirmation arrives within 48 hours, resend your cancellation in writing and keep proof of sending. If charges continue, contact your bank to block future payments and raise a dispute or chargeback.

Follow this checklist to cancel and protect yourself:

• Find your order confirmation and note the date of purchase and the email used for the account.
• Decide your cancellation method: Phone, Email or Registered Post. Phone is fastest if you can reach support.
• If cancelling by phone, ask for an immediate confirmation email and keep the agent's name and time of call.
• If cancelling by email, include order reference, account email and the sentence: "Please cancel my subscription and confirm by return email." Keep copies.
• If cancelling by post, send a recorded delivery letter to: CheckMyCar, Crown Way, CF14 3UZ Cardiff, United Kingdom and retain the proof of posting.
• If you were charged and want a refund within 14 days mention the Consumer Contracts Regulations 2013 and request a refund; expect a reply within 48 hours.
• If charges continue after cancellation, contact your bank to request a chargeback or block future payments.