Cancel CheckMyCar1 the easy way

Service overview

CheckMyCar1 is an online vehicle history and valuation service that offers single vehicle reports and multi-check bundles to buyers of used cars. Reports include finance checks, damage history, plate changes, MOT history and estimated valuations.

How it is sold

CheckMyCar1 sells one-off checks and a trial that leads into a monthly subscription. The documented trial price is £1.95 for an introductory period, after which a monthly subscription of £39.90 is applied unless cancelled.

Company facts

Web / Account cancellation (detailed)

1. Log in at https://checkmycar.io/.
2. Open your account or subscription area and find active subscriptions or trial details.
3. Choose the subscription and select Cancel or Stop Auto-Renewal.
4. Take a screenshot of the cancellation confirmation and save any confirmation email.

iOS cancellation (detailed)

1. Open Settings on your iPhone and tap your name.
2. Tap Subscriptions and locate the CheckMyCar1 subscription.
3. Tap Cancel Subscription and keep Apple confirmation email as proof.

Android cancellation (detailed)

1. Open Google Play Store and tap profile icon.
2. Tap Payments and subscriptions then Subscriptions.
3. Select CheckMyCar1 and tap Cancel subscription.
4. Keep Google Play cancellation email as proof.

Phone cancellation (detailed)

1. Call the CheckMyCar1 customer line (number not publicly disclosed).
2. Ask the agent to cancel your subscription and request written confirmation to your email.
3. Record date and time of the call and keep any confirmation message.

Email cancellation (detailed)

1. Send an email stating you wish to cancel and include account details and order number if known.
2. Allow 48 hours for a reply; refunds are processed within 72 hours if eligible.
3. Keep the sent email and any reply as proof.

Post cancellation (detailed)

1. Write a short letter: account holder name, email used to sign up, subscription ID and statement 'Please cancel my subscription immediately.'
2. Send by Recorded Delivery to CheckMyCar1, 19-29 Woburn Grove, W5 5HP London, United Kingdom.
3. Keep the Recorded Delivery receipt and any reply from the company.

Cooling-off period (14 days)

Rule: Under the Consumer Contracts Regulations 2013 you have a 14-day cooling-off period for online purchases. If you cancel within 14 days and you have not used the digital content or have not consented to immediate supply, you are entitled to a full refund.

Required proof: order confirmation, date of purchase and cancellation request (email or recorded letter). Applicable law: Consumer Contracts Regulations 2013.

Service used during cooling-off

Rule: If you accessed vehicle reports or the digital service during the 14-day cooling-off period, CheckMyCar1 may deduct a proportionate amount for the services used. This follows the research note that the company may deduct a proportionate amount when a report was accessed.

Required proof: evidence of which reports were accessed and timestamps. Applicable law: Consumer Contracts Regulations 2013.

Price increase

Rule: If CheckMyCar1 raises the subscription price during an ongoing contract and the company requires additional payment without explicit prior agreement, you may rely on Consumer Rights Act 2015 protections against unfair contract terms.

Required proof: notification of price increase and the original terms. Applicable law: Consumer Rights Act 2015.

Death of subscriber

Rule: On the death of a subscriber, executors or next of kin should contact the company with a death certificate and request cancellation; the company must treat the request reasonably under Consumer Rights Act 2015.

Required proof: copy of death certificate and proof of relationship. Applicable law: Consumer Rights Act 2015.

Legitimate grounds accepted by CheckMyCar1

Rule: Research data lists legitimate grounds such as use of the trial beyond 48 hours leading to a paid subscription, and cases where the purchaser did not give informed consent to auto-renewal. The company may accept cancellation if you show you were charged unexpectedly.

Required proof: bank statements showing unauthorised charges, original order confirmation and any supporting emails. Applicable law: Consumer Contracts Regulations 2013 and Consumer Rights Act 2015.

End of commitment

Rule: If you are on a recurring monthly subscription, you can cancel to stop renewal. CheckMyCar1 may still charge for the current billing period already started.

Required proof: account details and cancellation confirmation. Applicable law: Consumer Rights Act 2015.

Before you cancel: negotiate

Retention offers reported: research did not find consistent public reports of specific retention discounts from CheckMyCar1. One user report described the agent cancelling and refunding charges after the user called. To try negotiating, call customer service, state the reason for cancellation, request a pro rata refund for unused checks or a one-off retention discount, and request written confirmation of any offer. If the agent refuses, escalate to a formal complaint in writing.

What cancellation saves you - maths

Subscriptions and one-off prices from research:

• Trial Offer: £1.95 (trial)
• Monthly Subscription after trial: £39.90 per month
• One-off 1 Check: £1.95
• One-off 5 Checks: £5.95
• One-off 10 Checks: £9.95

Yearly cost if you keep the monthly subscription: £39.90 x 12 = £478.80 per year.

Potential saving by cancelling and buying 12 single checks at lowest bundle price example: Buying twelve 1 Check purchases at £1.95 each equals £1.95 x 12 = £23.40 per year. Saving compared with subscription: £478.80 - £23.40 = £455.40 per year.

Cheapest real alternative from research: CarCostCheck at £4.99 for a premium check. If you used one premium check per month: £4.99 x 12 = £59.88 per year. Saving compared with CheckMyCar1 subscription: £478.80 - £59.88 = £418.92 per year. Verdict: cancelling the £39.90 subscription potentially saves at least £418.92 annually versus CarCostCheck monthly equivalent.

Key UK consumer law

Relevant laws: Consumer Contracts Regulations 2013 (14-day cooling-off period for online contracts) and Consumer Rights Act 2015 (services must be provided with reasonable care and skill and unfair contract terms are not binding).

Cooling-off and digital content

Under the Consumer Contracts Regulations 2013 you have 14 days to cancel online purchases. If you explicitly consented to immediate supply of digital content (for example, by acknowledging loss of the right to cancel), the right to a full refund may be limited. If the service was used, a proportionate deduction is lawful.

Hard-to-cancel subscriptions and regulator guidance

The Competition and Markets Authority (CMA) treats unclear auto-renewal and hard-to-cancel subscriptions as potentially unfair. If CheckMyCar1 makes cancellation unduly difficult or fails to provide clear cancellation steps at point of sale, you can raise this as an unfair practice.

Escalation steps

1) Complain to CheckMyCar1 in writing and keep evidence. 2) If unresolved, get advice from Citizens Advice. 3) For card payments, contact your card issuer for chargeback under Section 75 or a standard chargeback request. 4) If the case concerns regulated financial products, consider the Financial Ombudsman Service. Applicable laws: Consumer Contracts Regulations 2013 and Consumer Rights Act 2015.

Check access and data

Confirm whether your account or downloaded reports remain accessible after cancellation. Save any purchased reports and screenshots of account status for future proof.

Final billing and refunds

If cancellation is within 14 days and you did not use the service, request a full refund. If you used reports within 14 days, request a proportionate refund. Research shows email responses within 48 hours and refunds processed within 72 hours when refunds are granted.

Re-activation

If you decide to re-subscribe later, you may need to create a new subscription. Keep any final confirmation email to show the date of cancellation in case of later disputes.

Follow this checklist to cancel and protect yourself.

• Locate your order confirmation and subscription ID.
• Decide cancellation channel: phone, email or Recorded Delivery post.
• If cancelling by phone, note date/time and ask for written confirmation.
• If cancelling by email, keep the sent message and save the reply.
• If cancelling by post, send a Recorded Delivery letter to the registered address and keep the receipt.
• Keep screenshots of on-screen cancellation confirmations.
• If charged after cancellation, request a refund and, if refused, contact your card issuer for chargeback and Citizens Advice.