Autodue
£2.99
/ mois
Free tier for personal cars and the first van; tiered pricing for additional commercial vehicles.
Billoff unlimited subscription: £0.79 promo for 48h, then £43.12 per month with no commitment
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Preview of your letter
PreviewSender
Recipient
Driversupport.com
Crown Way
CF14 3UZ Cardiff United Kingdom
Digital registered letter with receipt of acceptance
Subject : Cancellation of Driversupport.com agreement
Dear Sir or Madam,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Driversupport.com service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Driversupport.com service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
Signature
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Driversupport.com
How to cancel DriverSupport.com in the UK, your rights, refund rules and alternatives. DriverSupport rating: 4.5/5 on Trustpilot.
https://www.driversupport.com
Cardiff, United Kingdom
Automotive
Cancellation at a glance
| Item | Value |
|---|---|
| Fastest method (name it + why) | Website - cancel via Your Account page on DriverSupport.com because online cancellation is immediate to configure and returns confirmation. |
| Effective delay | Access continues until the end of the current billing period; service remains active through that period. |
| Notice period | Immediate - cancellation takes effect at the end of the current billing period when submitted. |
| Cancellation fee | £0 (no explicit cancellation fee but no refunds for partial-term periods as per DriverSupport policy). |
| Minimum commitment | No minimum commitment - subscription may be cancelled at any time. |
| Phone + hours | Not published by Driversupport.com. |
| Postal address for registered letter | Driversupport.com, Crown Way, CF14 3UZ Cardiff, United Kingdom |
What is Driversupport.com
Service overview
DriverSupport is a subscription service that scans Windows PCs, identifies out-of-date device drivers, proposes updates, and offers PC optimisation features to improve stability and performance.
Who uses DriverSupport
The service targets Microsoft Windows users who want automated driver updates, system clean-up and simplified maintenance without manually searching manufacturer websites.
How it works
After installing the DriverSupport client, the software scans hardware, matches drivers and offers automatic or guided updates. Subscriptions are billed on a recurring basis and account details and billing controls are available on the "Your Account" page on the website.
| Website | https://www.driversupport.com/ |
| Main support email | [email protected] |
| Uninstall on Windows | Control Panel > Add/Remove Programs or Settings > Apps |
How to cancel Driversupport.com
| method | steps summary | estimated time | proof obtained | difficulty (Easy/Medium/Hard) |
|---|---|---|---|---|
| Website (Your Account) | Log in to Your Account page, locate subscription settings, turn off auto-renew or cancel subscription. | 5-15 minutes | On-screen confirmation and account email receipt | Easy |
| iOS / App Store | Cancel via Apple ID subscriptions in iOS Settings if billed through App Store. | 5-10 minutes | Apple subscription cancelled confirmation email / screenshot | Medium |
| Android / Google Play | Open Google Play subscriptions, locate DriverSupport and cancel subscription there if billed through Google Play. | 5-10 minutes | Google Play cancellation confirmation | Medium |
| Send cancellation request to [email protected] with account details and ask for confirmation. | 10-30 minutes to send; confirmation within 48-72 hours typical | Reply email from support | Medium | |
| Post (registered letter) | Send a signed cancellation letter to the UK postal address; include account email and order reference. | 3-10 days delivery + processing | Certificate of posting and reply letter or email | Hard |
| Phone | Not published - phone contact details not publicly available for UK cancellations. If given, request cancellation confirmation reference. | Not published | Verbal reference number where provided | Hard |
Web (Your Account) - step-by-step
- Open driversupport.com and log in to Your Account.
- Go to Subscription or Billing settings.
- Click Cancel subscription or turn off Auto-Renew.
- Follow on-screen prompts and keep a copy of any confirmation message or email.
iOS (App Store) - step-by-step
- On your iPhone, open Settings and tap your name.
- Tap Subscriptions, select DriverSupport if listed and tap Cancel Subscription.
- Keep the Apple confirmation email or screenshot.
Android (Google Play) - step-by-step
- Open Google Play Store, tap your profile and select Payments and subscriptions > Subscriptions.
- Select DriverSupport and Cancel subscription.
- Save the cancellation confirmation from Google Play.
Email - step-by-step
- Compose an email from the address on the DriverSupport account to [email protected].
- Include account email, order number or subscription ID and request cancellation with immediate effect at the end of the billing period.
- Request a written confirmation and keep the reply.
Post (registered letter) - step-by-step
- Write a signed cancellation letter with account email, order number and request to cancel at the end of the current billing period.
- Send by registered post to Driversupport.com, Crown Way, CF14 3UZ Cardiff, United Kingdom.
- Keep the certificate of posting and any reply received.
Cancel by reason
Moving / Moving
If you can no longer use the software because you moved to an environment where the product cannot be used, provide proof such as a new address or ISP confirmation. DriverSupport does not publish a specific migrating policy; ask [email protected] for an exception. Applicable law: Consumer Rights Act 2015 for service performance.
Price increase
If DriverSupport raises the subscription price during a fixed term, you may have the right to cancel without penalty if the terms allow it. Provide the price change notice you received and the original terms. DriverSupport's terms address changes; check their terms. Applicable law: Consumer Contracts Regulations 2013 and Consumer Rights Act 2015.
Death of the subscriber
To cancel because of the subscriber's death, send a copy of the death certificate and a request to [email protected] or send a signed letter. DriverSupport may process cancellation and advise on any potential refunds at its discretion. Applicable law: consumer contract succession rules under general consumer law.
Legitimate ground (service not performed correctly)
The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill. Provide screenshots, logs or examples of failed driver updates and your ticket history. DriverSupport states that refunds, discounts or credits may be provided at its sole discretion; see refund policy. Applicable law: Consumer Rights Act 2015.
End of commitment
If your subscription term ends and the service is set to auto-renew, cancel via Your Account before the renewal date. Provide the subscription renewal notice as proof if needed. Applicable law: Consumer Contracts Regulations 2013 for pre-contract information and auto-renewal clarity obligations enforced by the CMA.
Cooling-off (14 day right)
For online subscriptions concluded at a distance, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give a 14 calendar day right to change your mind from the day the contract is concluded. If you cancel within 14 days and no digital downloads or full access began with your express consent, you are entitled to a refund within 14 days of cancellation notification. Reference: Government guidance on the Consumer Contracts Regulations 2013.
Negotiate or save
Before cancelling: negotiate
Research does not show standard retention discounts publicly offered by DriverSupport. DriverSupport's public policy states that refunds, discounts or credits may be provided at the company's sole discretion. To request a retention offer, email [email protected], explain your reason to cancel, include order number and ask explicitly for a discount or extension. Keep all replies in writing.
What cancellation saves you
DriverSupport does not publish UK GBP pricing on its public site. Below are yearly costs for real UK alternatives so you can compare annual bills if you switch:
- Autodue - monthly £2.99; monthly x12 = £35.88; annual price listed £29.90.
- AutoLog - monthly £2.99; monthly x12 = £35.88; annual price listed £24.99.
- Fleetbrain - monthly £1.50; monthly x12 = £18.00; annual price listed £18.00.
- Fleetkeep - monthly £8.00; monthly x12 = £96.00; annual price listed £80.04.
- FleetEase - monthly £25.00; monthly x12 = £300.00; annual price listed £300.00.
Cheapest real alternative named in research: Fleetbrain at £1.50/month or £18.00/year. Example math to choose the cheapest alternative: £1.50 x 12 = £18.00 per year. Use your DriverSupport billing amount from Your Account to calculate exact savings when available.
Legal protections and escalation
Key UK consumer law
The main UK rules that apply are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The CMA (Competition and Markets Authority) enforces rules against unfair auto-renewal and hard-to-cancel subscriptions.
Cooling-off and refunds
The Consumer Contracts Regulations 2013 provide a 14 calendar day cooling-off period for distance contracts. If you cancel within 14 days and you did not expressly consent to immediate supply of digital content, you are entitled to a refund within 14 days of the trader being informed. See the Government guidance: Consumer Contracts Regulations 2013 guidance.
Escalation route
If DriverSupport refuses a lawful refund or is unresponsive, first escalate to DriverSupport by email and registered post, keep evidence, then contact Citizens Advice for next steps. For card payments, consider a chargeback with your card issuer or a Section 75 claim for qualifying credit card purchases. The CMA may act on systemic unfair practices.
What to do after cancelling Driversupport.com
Check access and final billing
After cancellation, confirm the cancellation email and the date service access ends. DriverSupport states that access continues until the end of the current billing period. Review your final bill and any pending charges in Your Account.
Uninstall software and data
Uninstall the DriverSupport client using Windows Control Panel > Add/Remove Programs or Settings > Apps. Save any logs you need for disputes. DriverSupport's site notes standard uninstall procedures. For data retention specifics, request details from [email protected].
Re-activation
To re-activate later, log in to Your Account and re-subscribe or reinstall and sign in. Keep copies of prior invoices if you require proof of past subscription for disputes or chargebacks.
Next steps and practical checklist
Use this checklist to cancel cleanly and protect your rights.
- Log in to Your Account on driversupport.com and cancel via subscription settings.
- If billed through Apple or Google, cancel in the App Store or Google Play subscriptions.
- Save confirmation emails or screenshots showing the cancellation and effective end date.
- If you need a refund, check the refund policy at DriverSupport refund policy and request a refund in writing to [email protected].
- Uninstall the software from Windows Control Panel > Add/Remove Programs.
- If no response, send a registered letter to Driversupport.com, Crown Way, CF14 3UZ Cardiff, United Kingdom and keep the postal receipt.
- If unresolved, contact Citizens Advice and consider chargeback or Section 75 with your card issuer.
Pros & cons
Pros
Automates scanning and identification of outdated Windows device drivers
Clear user interface according to Trustpilot reviews and positive testimonials
Helps improve PC performance by cleaning system items and updating drivers
Subscription can be cancelled at any time via Your Account
Cons
DriverSupport does not provide refunds for partial-term subscription periods as standard
Some users report difficulties with specific features like scan-to-email or printer functionality
Installation or uninstallation can be perceived as complicated or slow by a subset of customers
Competitors & alternatives
Below are common alternatives people compare for this type of subscription.
AutoLog
£2.99
/ mois
Direct links to DVLA and DVSA for automatic MOT and tax tracking.
Fleetbrain
£1.50
/ mois
Single transparent per-vehicle pricing with an AI chat agent.
Fleetkeep
£8.00
/ mois
Proactive reminders for MOT, road tax, insurance and services.
FleetEase
£25.00
/ mois
Flat fee for up to 50 active vehicles with an AI co-pilot.
Countries where Driversupport.com is available
Driversupport.com is available in many countries. Here are several frequently cited markets:
United Kingdom
Subscription & cancellation
What you should know about Driversupport.com subscription and cancellation terms:
Subscription type
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancellation
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds
Refunds depend on billing date, country, and payment channel.
Family plan
The family plan admin can add or remove members per the service’s household and age rules.
Commitment
Plan changes and cancellations follow the provider’s terms and local law.
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