Cancel eMastered the easy way

Service overview

eMastered is an online service that uses automated mastering to process music tracks, plus distribution and stem separation tools. It targets artists, producers and creators who need quick mastered outputs and distribution options.

Main features

Key features include unlimited mastering on paid Studio plans, unlimited distribution, unlimited stem separation, the ATOM Synthesizer and Linkify. Plan details and official pricing are published on the vendor site.

Company facts

Web (official account cancellation)

1. Sign in at your eMastered account on emastered.com.
2. Open My Account then Account Settings.
3. Choose Change Plan, then select Cancel and confirm the cancellation.
4. Save the on-screen confirmation and wait for a confirmation email.
5. Future billing stops immediately; you keep access until the end of the current paid period.

iOS (Apple subscriptions)

1. Open the App Store on your iPhone or iPad.
2. Tap your profile icon, then Subscriptions.
3. Find eMastered in the list and tap Cancel Subscription.
4. Keep the Apple confirmation email or a screenshot for proof.

Android (Google Play)

1. Open Google Play Store on your Android device.
2. Tap the profile icon, then Payments and Subscriptions, then Subscriptions.
3. Select eMastered and tap Cancel subscription.
4. Keep the Google Play confirmation email or a screenshot for proof.

Email

1. Send an email to [email protected] with your account email, last 4 digits of the payment card used, and a clear statement: "Please cancel my eMastered subscription effective immediately."
2. Request written confirmation and save the reply.

Post

1. Write a signed letter with your account email, full name, and the sentence: "I cancel my eMastered subscription and request confirmation."
2. Send by registered post to: eMastered, Silverstone Park, NN12 8FU Towcester, United Kingdom.
3. Keep the postal receipt as proof.

Cooling-off period (14 days)

Rule: eMastered applies a 14-day refund policy. For purchases made within the last 14 days and fewer than four songs downloaded, you are eligible for a refund according to eMastered guidance. Required proof: order receipt showing purchase date, account download history proving fewer than four mastered downloads, and the account email. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

End of commitment

Rule: Monthly plans have no minimum commitment; some yearly plans require 12 months. Required proof: your invoice or plan page specifying billing frequency or the yearly plan terms. Applicable law: Consumer Rights Act 2015 for clear contract terms.

Price increase

Rule: If eMastered increases the price in a way that materially changes the agreed service, you may cancel. Required proof: notice of the price increase (email or account notice) and your original plan terms. Applicable law: Consumer Rights Act 2015 and CMA guidance on renewal and changes to subscription terms.

Death of subscriber

Rule: Estate representatives may request cancellation. Required proof: death certificate and proof of authority (executor details); include account email and last payment information. Applicable law: No specific statute in research; escalate under normal consumer complaint routes.

Legitimate ground (refund exceptions and acceptable cases)

Rule: eMastered refunds only within 14 days and fewer than four mastered track downloads. Refund requests are denied if the purchase is older than 14 days or if four or more mastered tracks were downloaded. Required proof: transaction receipt, account download logs, date stamp for each download. Applicable law: Consumer Contracts Regulations 2013.

Moving or relocation

Rule: Relocation does not automatically grant a contractual right to cancel for digital services unless the move prevents performance. Required proof: relocation evidence plus correspondence showing service interruption. Applicable law: Consumer Rights Act 2015 regarding service performance with reasonable care and skill.

Before cancelling: negotiate

Retention offers reported: research found no documented retention offers from eMastered. To request a retention offer, email [email protected] with your account details and propose a specific request, for example: "I will remain if I can switch to the yearly billed upfront Studio plan at £13/month (£156/year)." Save all replies.

What cancelling saves you - concrete math

Compute yearly costs and savings using published plan prices.

Studio - Monthly: £49 x 12 = £588 per year.

Studio - Yearly (billed monthly): £19 x 12 = £228 per year.

Studio - Yearly (billed upfront): £13 x 12 = £156 per year.

Savings examples:

• Switching from Studio Monthly (£49) to Yearly billed upfront (£13/month) saves: £588 - £156 = £432 per year.
• Switching from Studio Monthly (£49) to Yearly billed monthly (£19/month) saves: £588 - £228 = £360 per year.

Cheapest competitor alternative listed in research: Autodue at £2.99/month. Annual cost: £2.99 x 12 = £35.88 per year. Comparing Studio Monthly to Autodue: £588 - £35.88 = £552.12 per year saved. Note: Autodue is an automotive management service and not a direct music mastering substitute; the figure is included because it is the cheapest named competitor in research.

Key UK laws

Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 provide a 14-day cooling-off period for distance contracts and require refunds where applicable. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and limits unfair contract terms.

Cooling-off, digital content and immediate performance

If you consented to immediate supply of digital content and acknowledged loss of cancellation rights when the download started, you may lose your 14-day cancellation right under the Consumer Contracts Regulations 2013. eMastered states that refunds are available within 14 days and only if fewer than four mastered tracks were downloaded.

Auto-renewal and unfair practices

The Competition and Markets Authority treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. If you cannot cancel through a straightforward online path, gather evidence and escalate.

Escalation steps

1. Complain to eMastered support in writing and keep evidence. 2. Contact Citizens Advice for guidance and template letters. 3. For card payments, consider a chargeback with your card issuer or Section 75 for qualifying transactions. 4. If still unresolved, file a complaint with relevant dispute resolution services. Key official guidance: UK GOV - Cancelling goods or services.

Check access and final billing

After cancellation, future billing stops immediately. You retain access until the end of your paid period. Record the cancellation confirmation and final invoice for your records.

Data and downloads

Rule: eMastered does not publish a clear data retention period in the research. Required action: export or download any mastered files and backups before your account access ends. If you need account data retention terms, request them from [email protected].

Reactivation and refunds

To reactivate, sign in and choose a new plan on try.emastered.com or the main site. For refund requests, follow the instructions on the official refund help article and include your purchase date and download count: eMastered refund policy.

Use this checklist to complete cancellation and protect your rights.

• Log in and cancel via Account Settings and take screenshots of the confirmation.
• Save any confirmation emails from eMastered or your payment provider.
• If you subscribed via Apple or Google, cancel through App Store or Google Play and save the confirmation.
• If you want a refund, verify purchase date and download count. Ensure purchase is within 14 days and fewer than four mastered downloads.
• If you need to escalate, collect invoices, screenshots, and correspondence before contacting Citizens Advice or your card issuer for chargeback or Section 75.
• Download all mastered files and backups before your access expires.
• If sending a postal cancellation, use registered post to: eMastered, Silverstone Park, NN12 8FU Towcester, United Kingdom.