Cancel Ford Service Plan the easy way

Overview

Ford Service Plan is a set of prepay maintenance products sold through Ford dealerships and the Ford online shop to cover scheduled servicing, fluid changes and optional wear and tear cover for Ford vehicles in the United Kingdom.

Main features

Plans include scheduled servicing, brake fluid replacement, Ford Roadside Assistance on some plans, and optional Wear & Tear covers for items such as brake pads and clutch components. Plans are sold for fixed durations such as 2 years, 3 years or 4 years and certain plans must be purchased at or near vehicle registration.

Company facts

See Ford service plan FAQ and terms: Service plan FAQs. For cancellation rights see Cancellation rights.

Web (online form or model cancellation)

1. Go to Ford's cancellation rights page and download the model cancellation form at shop.ford.co.uk cancellation rights.
2. Complete the form with your name, geographical address, order details, phone and email.
3. Submit via the online contact form or upload as instructed on the Ford site.
4. Keep a screenshot of the submission and any confirmation email.

Email

1. Compose an email with subject line 'Cancellation - Ford Service Plan' and include your name, address, order number, vehicle registration and date of purchase.
2. Send to [email protected] and copy [email protected].
3. Keep the sent email and any Ford reply as proof.

Post

1. Write a clear statement including name, address, order details, phone and email, and your signature.
2. Post by recorded delivery to Ford Service Plan, Arterial Road, SS15 6EE Laindon, United Kingdom.
3. Retain postal receipt and any returned signed confirmation.

Phone and dealer

1. Phone contact details are not published by Ford Service Plan; the research recommends sending a written statement by email or post.
2. If your dealer sold the plan, send the cancellation statement to the selling dealer and to [email protected].

Cooling-off period

Rule - Under the Consumer Contracts Regulations 2013 you have 14 calendar days to cancel most contracts concluded online or off-premises. For Ford Protect Service Plans a full refund is available if cancelled within 30 days of vehicle registration or certificate receipt (whichever is later), provided no services have been completed.

Required proof - order confirmation or certificate, name and address, statement of cancellation.

Applicable law - Consumer Contracts Regulations 2013.

End of term / end of commitment

Rule - If your plan term finishes (2, 3 or 4 years) the plan simply ends. No statutory 'end-of-commitment' cancellation charge applies beyond the contract terms provided by Ford.

Required proof - plan certificate showing expiry date.

Applicable law - Consumer Rights Act 2015 applies to quality of services provided during term.

Vehicle modification, racing, odometer tampering

Rule - Ford may end a Protect plan without refund where the vehicle has been modified, used for racing/rallying or odometer tampered; research states termination can carry no refund in those cases.

Required proof - dealer inspection report or Ford evidence of modification or odometer discrepancy.

Applicable law - Consumer Rights Act 2015 for disputes about service performance; Motor Ombudsman for unresolved disputes.

Death of subscriber

Rule - Research does not publish a specific Ford policy for cancellation on death. You should send a clear statement from the deceased estate executor and supporting proof such as death certificate and proof of ownership to Ford Protect Customer Services.

Required proof - death certificate and proof of executor authority, plan certificate, vehicle registration document.

Applicable law - Consumer Contracts Regulations 2013 may apply to timing; escalate if needed to The Motor Ombudsman.

Price increase

Rule - Research does not publish Ford-specific price increase rights. If Ford increases a recurring charge after sale and this affects you, you should request contract termination in writing and quote Consumer Contracts Regulations 2013 and the CMA guidance on unfair terms.

Required proof - evidence of price change, original plan terms.

Applicable law - Consumer Rights Act 2015 and CMA guidance on unfair contract terms.

Legitimate grounds accepted by Ford

Rule - From research Ford accepts cancellation under statutory cooling-off rules and will deny refunds for certain causes such as vehicle misuse, modification, racing or odometer tampering. Free plans carry no refund on termination.

Required proof - depends on the ground: order confirmation and proof of no services used for refunds within 30 days; dealer service records for deductions if services provided.

Applicable law - Consumer Contracts Regulations 2013; Consumer Rights Act 2015.

Before you cancel: negotiate

Retention offers reported by Ford in public research are not listed. The research does not publish standard retention discounts for Ford Service Plan. To ask for a retention offer send an email to [email protected] or to the dealer who sold the plan and request a written retention offer, quoting your plan certificate number, reason for cancellation and a target saving (for example, 20 percent off remaining months). Keep any offer in writing before cancelling.

What cancelling saves - yearly calculations

Compute annual cost by multiplying monthly price by 12 for monthly plans or using the listed annual price.

• Ford Protect Service Plan 2 years - £15.00 x 12 = £180.00 per year.
• Ford Protect Service Plan 3 years - £10.56 x 12 = £126.72 per year.
• Wear & Tear Plan 2 years - £6.25 x 12 = £75.00 per year.
• Service Plan Plus Fiesta 2 years - £20.83 x 12 = £249.96 per year.
• Service Assure monthly payment plan - from £16.75 x 12 = £201.00 per year.

Cheapest real alternative from the research: Service Assure (dealer network) from £16.75 per month = £201.00 per year. That is more expensive than the 3-year Protect service plan at £126.72 per year but cheaper than the 2-year Protect plan at £180.00 per year for some models. Use the exact plan pricing page at shop.ford.co.uk service plans to compare model-specific prices before cancelling.

Key UK consumer law

The Consumer Contracts Regulations 2013 give a 14-calendar-day right to cancel most contracts concluded online or off-premises. The Consumer Rights Act 2015 requires services be performed with reasonable care and skill and prohibits unfair contract terms. The Competition and Markets Authority flags hard-to-cancel subscriptions as potentially unfair.

How refunds and timescales work

When you cancel under the Consumer Contracts Regulations Ford must reimburse without undue delay and no later than 14 days after they receive the cancellation notice (or after goods are returned if applicable). Ford Protect specific terms allow a 30-day full refund window for some plans if no services have been completed.

Escalation route

If Ford does not resolve your complaint contact Citizens Advice for guidance, then The Motor Ombudsman for unresolved disputes relating to motor retail or service plans. For card payments consider Section 75 or a chargeback via your card issuer if criteria are met. For further official details see Ford Protect cancellation rights.

Check final billing

After cancellation expect a final statement showing any deduction for services already provided and any cancellation fee. Under the research Ford will deduct the cost of services used and may apply a £25 fee if cancelling after 30 days for Protect plans.

Access and data

Keep copies of your cancellation email and any Ford replies. To request personal data held by Ford contact [email protected] and quote your plan certificate number.

Re-activation and replacement cover

If you later wish to re-join a Ford Service Plan contact your selling dealer or Ford Protect Customer Services. Re-activation or new purchase is subject to Ford eligibility and model/age rules; some plans must be bought before the first service or within 30 days of registration per product terms.

Before you send cancellation, follow this checklist to protect your refund rights.

• Find your plan certificate or order confirmation and note purchase date.
• Decide method: email to [email protected] or [email protected] for fastest written proof.
• Prepare a clear cancellation statement with name, geographical address, order details, phone and email.
• If cancelling within 14 days or within the 30-day Ford Protect window confirm no services have been completed.
• If posting, send by recorded delivery to Arterial Road, SS15 6EE Laindon, United Kingdom and keep receipt.
• Keep copies of all correspondence and set a 14-day reminder for the refund deadline.
• If you do not receive a refund within 14 days of cancellation, escalate to Citizens Advice and The Motor Ombudsman.