Cancel Polestar the easy way

Overview

Polestar is an automotive manufacturer focused on premium electric performance cars. Founded in 2017, the brand is positioned above mainstream electric models and targets buyers who want a blend of Scandinavian design and performance engineering. Polestar products are sold and supported in the United Kingdom with tailored offers and finance provided by Volvo Car Financial Services UK Limited.

Products and services

Polestar sells battery electric vehicles such as the Polestar 2, Polestar 3, Polestar 4 and Polestar 5. Purchase and finance options include Polestar Choices (PCP), contract hire and business lease offers. The company also provides My Polestar digital services and Pick-up and Delivery service for vehicle maintenance bookings.

Company facts

Web - cancel online orders

1. Open the Polestar UK support page at Official cancellation page.
2. Find your order number and login to your Polestar account if required.
3. Use the contact or cancellation form to state you cancel under the 14-day cooling-off period, include order number and payment method.
4. Keep the confirmation email or reference number as proof.
5. If you are owed a refund Polestar must reimburse within 14 days.

iOS - cancel via Apple

1. Open Settings on your iPhone and tap your name, then Subscriptions.
2. Find the Polestar App subscription and tap Cancel Subscription.
3. If you request a refund for in-app purchases, use Apple Support. Polestar notes App Provider handles refunds and warranty issues; see Apple receipts for proof.

Android - cancel via Google Play

1. Open Google Play Store, tap your profile, go to Payments and subscriptions, then Subscriptions.
2. Select the Polestar App subscription and Cancel subscription.
3. Request any refund through Google Play; Polestar points to the App Provider for refunds when warranty is not met.

Phone - call support

1. Locate your order number and payment details before calling.
2. Ask the agent to cancel your order or service and to send written confirmation.
3. Record date and time of the call and request a reference number for proof.

Email and post

1. For email: send a clear cancellation request to [email protected] including order details and the statement that you cancel within the 14-day cooling-off period if applicable.
2. For post: write a signed cancellation letter and send it by registered mail to Polestar, 1110 Enterprise Way, OX27 8AY Bicester, United Kingdom. Keep the postal proof of delivery.
3. Polestar should refund payments within 14 days of receiving notice.

Moving - change of residence

If you move and need to cancel a distance contract such as an online car order, the statutory 14-day cooling-off right applies if you cancel within 14 days from contract conclusion. Proof required: your order number and a cancellation notification. If cancellation occurs after 14 days and Polestar cannot provide a specific acceptance of moving as a special ground, contractual terms apply - Not published by Polestar. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Price increase

If Polestar raises the price of a future service or subscription and that change materially alters your agreement, you have a right to cancel under contract law and consumer protection rules. Required proof: notification of the price increase and your contract reference. Applicable law: Consumer Rights Act 2015 for unfair terms and the CMA guidance on auto-renewal and price increases.

Death of subscriber

When the registered buyer has died, cancellations for goods or services should be made by the estate representative. Required proof: death certificate and estate representative proof. Polestar does not publish a specific death policy; follow general contract law and contact Polestar Support for next steps.

Legitimate ground accepted by Polestar

Polestar permits cancellation of online car orders within the 14-day cooling-off period without penalty. For Pick-up and Delivery bookings, cancellations and rescheduling should be made through the original booking channel and may incur a fee proportional to costs incurred. Required proof: booking reference and cancellation request. See Polestar Pick-up and Delivery terms at Pick-up and Delivery terms.

End of commitment

When a finance agreement or contract hire ends, you are free to return the vehicle following the end-of-contract instructions in your finance contract. Required proof: contract reference and final inspection report if returning a vehicle. Finance is provided by Volvo Car Financial Services UK Limited for Polestar Choices and is subject to separate contract terms published on Polestar offer pages such as Polestar 2 PCP offers.

Cooling-off period

Consumers have a 14-day right to cancel distance and off-premises contracts without giving a reason. To use this right supply your order number and a clear statement that you cancel within 14 days. Proof required: written cancellation sent by email or registered post. Applicable law: Consumer Contracts Regulations 2013 and the Consumer Rights Act 2024, Part 4 Chapter 2 for cooling-off rights: Consumer Rights Act 2024 - Cooling-off rights.

Before cancelling - negotiate with Polestar

Polestar does not publish a standard retention offer in the research data. If you want to avoid cancellation, ask Polestar Support for an offer by phone or email and reference your order and reason for leaving. Suggested negotiation points to raise: a lower monthly payment, alternative PCP deposit levels, extended service or maintenance package, a loyalty discount for existing owners. If your request concerns digital services purchased through an app store, request a refund from the App Provider since Polestar states refunds for apps are governed by the App Provider.

What cancelling saves - numbers and alternatives

Compute yearly cost of common Polestar plans from published monthly prices:

• Polestar 2 at £399 per month: 12 x £399 = £4,788 per year.
• Polestar 3 at £499 per month: 12 x £499 = £5,988 per year.
• Polestar 5 at £749 per month: 12 x £749 = £8,988 per year.

Cheapest real competitor listed in the research is Volvo at £450 per month: 12 x £450 = £5,400 per year. Example comparison: cancelling a Polestar 2 subscription priced at £399 per month and switching to Volvo at £450 per month would increase your cost by £5,400 - £4,788 = £612 per year. If you cancel Polestar 3 at £499 per month to avoid that cost, your saving versus continuing Polestar 3 is 12 x £499 = £5,988 per year. Use these figures when asking Polestar for retention or switching offers.

Key UK consumer laws

Your cancellation and refund rights are protected by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which grants a 14-day cooling-off period for most distance contracts. See the official text at Consumer Contracts Regulations 2013. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and protects you against unfair contract terms. For subscription cooling-off specifics the Consumer Rights Act 2024, Part 4 Chapter 2 clarifies renewal cooling-off rights: Consumer Rights Act 2024 - Cooling-off rights.

How to escalate

If Polestar does not resolve your cancellation or refund you should:

1. Complain to Polestar Support in writing and keep records of all communications.
2. Contact Citizens Advice for guidance and local Trading Standards for enforcement issues.
3. If the dispute concerns finance, check whether the Financial Ombudsman Service has jurisdiction (finance is provided by Volvo Car Financial Services UK Limited).
4. If you paid by credit card you may be able to use Section 75 or a chargeback via your card issuer for qualifying card payments.

Check final billing and refunds

After you cancel within the 14-day cooling-off period Polestar must reimburse all payments including the least expensive delivery option within 14 days of being informed of the cancellation or receiving returned goods. Refunds must be made using the same payment method with no fee deducted.

Data and account access

Request confirmation of account closure and any data retention policy from Polestar. For in-app purchases if you consented to immediate download the digital content exception may apply and refunds may be handled by the App Provider rather than Polestar.

Returning goods and vehicle collection

If you have taken delivery of a car and cancelled within 14 days, arrange the return with Polestar. If the vehicle has diminished value from handling beyond what is necessary to establish its nature and functioning Polestar may recover an amount equal to that diminution. Keep inspection reports and photos as proof.

Re-activation and future purchases

You can re-order or re-subscribe at any time subject to current offers and availability. Polestar offers specific finance terms on published offer pages such as Polestar 2 PCP offers. Document any retention offer before accepting to compare with external alternatives.

Follow this checklist to cancel and protect your rights. Keep all timelines and records.

• Locate your order number, invoice and payment method.
• If you are within 14 days prepare a written cancellation notice referencing the cooling-off right.
• Contact Polestar Support online and request a cancellation confirmation email. Use the official orders support page for guidance.
• If you prefer certified proof send a signed letter by registered post to Polestar, 1110 Enterprise Way, OX27 8AY Bicester, United Kingdom.
• Keep evidence: confirmation emails, call reference numbers, postal proof of delivery and photos if returning a vehicle.
• Expect refund within 14 days of Polestar receiving your cancellation notice.
• If Polestar refuses or charges an unexplained fee, escalate to Citizens Advice and consider Section 75 or chargeback if paid by card.