Cancel Scorpion S5 Tracker the easy way

Overview

The Scorpion S5 Tracker is a Thatcham Category S5 approved vehicle tracking and stolen vehicle recovery system offered by ScorpionTrack. It combines a hardware device called the DRIVER S5 VTS Tracker with a monitoring subscription that provides 24/7 monitoring, live GPS tracking and theft and tamper alerts.

Key features

The S5 package includes 24/7 Global monitoring, instant alerts to the control centre, driver ID fobs, live vehicle tracking, full journey history, driver behaviour analysis, geo-fencing and garage mode. Installation is offered free nationwide in the UK.

Who this is for

The system suits private car owners required or eligible for Thatcham Category S5 trackers, workshops and fleet managers who need real-time monitoring, and dealerships that include tracking as part of a vehicle security package.

Mobile app cancellation (iOS / Android)

1. Open the ScorpionTrack app on your device.
2. Tap Settings then Subscriptions.
3. Select the Scorpion S5 monitoring subscription.
4. Choose Cancel and follow the in-app prompts to confirm.
5. Save or screenshot the confirmation screen. If you do not receive an email, contact support to request written confirmation.

Phone cancellation

1. Call 01257 249928 and state you wish to cancel the Scorpion S5 Tracker subscription.
2. Provide your name, account reference, vehicle registration and device serial number if asked.
3. Request an email confirmation or cancellation reference number.
4. Note the date, time and name of the agent you spoke with.

Email cancellation

1. Send an email to [email protected] with subject line: "Cancel Scorpion S5 Tracker subscription - [Your name]".
2. Include your account details, device serial number, vehicle registration, and preferred effective cancellation date.
3. Keep the sent message and any reply as proof.

Post cancellation (registered letter)

1. Write a signed letter to: Scorpion S5 Tracker, Drummond Road, Astonfields Industrial Estate, ST16 3HJ Stafford, United Kingdom.
2. Include name, address, account reference, device serial number and clear statement: "Cancel my Scorpion S5 Tracker subscription".
3. Send by registered post and retain the proof of postage and delivery.

Support portal / website cancellation

1. Visit the ScorpionTrack support pages or subscription pages.
2. Open a support ticket explaining cancellation and attach required identity or device details.
3. Record the ticket number and retain any email confirmation.

Official cancellation and subscription information is available from the provider: Official cancellation page and the subscriptions page at ScorpionTrack subscriptions.

Cooling-off (change of mind within 14 days)

If you bought the device or monitoring online or off-premises, you have a 14 day cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Notify ScorpionTrack with a clear statement of cancellation. Return goods if applicable. Refunds are processed within 14 calendar days of the trader receiving the returned goods.

Applicable law: Consumer Contracts Regulations 2013 - 14 day cooling-off period. See legislation.gov.uk.

Price increase

If ScorpionTrack increases the price during an ongoing subscription, you may have the right to terminate under the contract terms if the change materially disadvantages you. Preserve communications showing the increase and use them as evidence to request termination without penalty.

Applicable law: Consumer Rights Act 2015 protections on unfair contract terms and the 2024 subscription protections for renewal cooling-off rights. See 2024 subscription rules.

Death of subscriber

In the event of the subscriber's death, an executor or administrator may cancel the subscription by providing a copy of the death certificate and proof of authority. Include account details and device serial number in the request to process closure and final billing.

Applicable law: Consumer Contracts Regulations 2013 and standard contract administration practices; supply a death certificate and proof of authority.

Legitimate ground - product fault or failure

If the device is faulty or the service is not provided with reasonable care and skill, you can seek repair, replacement, price reduction or contract termination under the Consumer Rights Act 2015. Provide evidence: fault description, photos, service logs and contact history with support. ScorpionTrack's refund conditions allow deductions if goods are diminished in value by handling beyond what is necessary to inspect them.

Applicable law: Consumer Rights Act 2015.

End of commitment

When a fixed-term monitoring plan expires (1 year, 2 year, etc.), you may cancel at the end of the commitment without penalty. Notify the provider in advance if you do not wish the plan to auto-renew. Check your plan length: 1 year costs £155; 2 years £255; 3 years £345; 4 years £425; 5 years £495; Lifetime £585.

Before you cancel: negotiate

ScorpionTrack operates retention and multi-year pricing tiers. Multi-year plans (2yr £255, 3yr £345, 4yr £425, 5yr £495) indicate the company offers discounts for longer commitments. There is no public list of bespoke retention offers. To negotiate, call 01257 249928 or email [email protected], reference your current plan, request a retention or multi-year discount and ask for the exact price in writing before accepting.

What cancelling saves you - exact math

Use your active plan to calculate savings. Examples:

• Monthly plan at £13.49 x 12 = £161.88 per year.
• 1 year plan = £155 per year (12 x £12.92 equivalent).
• 2 year plan = £255 total, equivalent to £127.50 per year.

Yearly saving example: cancelling a monthly plan (£13.49 x 12 = £161.88) and switching to the 1 year plan (£155) saves £6.88 for the year. Cancelling a monthly plan and stopping service entirely saves £161.88 per year. The cheapest published competitor alternative is Trakm8 at £5.99 per month = £71.88 per year, which represents a potential saving of £90.00 per year compared with the ScorpionTrack monthly cost (£161.88 - £71.88 = £90.00).

Competitor reference: Trakm8 monthly £5.99, annual £71.88 (public price). For details on ScorpionTrack subscriptions see ScorpionTrack subscriptions.

Relevant UK law

Your rights are protected by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which provide a 14 day cooling-off right for distance and off-premises contracts, and by the Consumer Rights Act 2015 which requires services to be performed with reasonable care and skill and restricts unfair contract terms. Subscription-specific protections in the Consumer Rights Act 2024 cover initial and renewal cooling-off periods for subscription contracts.

How to escalate if the provider refuses

1) Complain to ScorpionTrack first via support and keep records. 2) If unresolved, seek advice from Citizens Advice and file a complaint with the appropriate ombudsman or regulator. 3) For card payments, consider a Section 75 claim or a chargeback via your card issuer if the payment qualifies. If the contract term appears unfair or cancellation was blocked, mention the Consumer Rights Act 2015 and the 2013 Regulations in your complaint.

Refund timelines and deductions

ScorpionTrack states refunds are issued within 14 calendar days of receiving returned goods. Standard delivery charges up to the equivalent of Royal Mail 1st class are reimbursed. Deductions can apply for diminished value caused by handling beyond what is necessary to inspect the goods or for damaged original packaging. If enhanced delivery was chosen only standard delivery costs will be refunded. See Official cancellation page and the legal text at legislation.gov.uk.

Confirm access and data

Save your final confirmation email or screenshot. Check the app to verify subscription status. If the service included cloud-stored journey history or driver logs you wish to keep, export or save them before access is removed.

Return or keep the device

If you cancelled under the 14 day cooling-off rule after receiving goods, you must return the device. ScorpionTrack reimburses refunds within 14 calendar days of receiving returned goods. If you keep the device beyond inspection, the company may claim a deduction for diminished value.

Final billing and refunds

Expect any refund to be issued within 14 calendar days of ScorpionTrack receiving returned goods. For subscription cancellations outside cooling-off, final billing depends on your contract; request a final statement and date of service termination in writing.

Re-activation and new subscriptions

To re-subscribe later, download the ScorpionTrack app and follow purchase/activation steps, or contact sales to arrange monitoring. Lifetime and multi-year options are separate products: 5 year is £495, Lifetime duration option is £585.

Follow this checklist to complete cancellation cleanly and protect your rights.

• Identify your plan: monthly (£13.49) or 1 year (£155) or multi-year (2yr £255, 3yr £345, 4yr £425, 5yr £495, Lifetime £585).
• Choose cancellation channel: app for speed, phone/email/post for written proof.
• If cancelling by post, send to: Scorpion S5 Tracker, Drummond Road, Astonfields Industrial Estate, ST16 3HJ Stafford, United Kingdom and use registered post.
• Include in your message: full name, account reference, vehicle registration, device serial number and statement "Cancel my Scorpion S5 Tracker subscription".
• Keep copies: screenshots, sent emails, proof of postage, call notes and any confirmation.
• If you return goods, pack original packaging where possible and keep proof of postage; refunds are issued within 14 calendar days of receipt.
• If you face refusal or an unfair fee, cite the Consumer Contracts Regulations 2013 and Consumer Rights Act 2015, and escalate to Citizens Advice or your card issuer for Section 75 or chargeback if eligible.