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We generate and send your cancellation letter to Amex Platinum by registered mail
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Digital registered letter with receipt of acceptance
Subject : Cancellation of Amex Platinum agreement
Step-by-step guide to cancel Amex Platinum in the UK, rights, refunds and alternatives. Includes exact contact details and savings examples for 2026.
| Item | Value |
|---|---|
| Fastest method | Phone - call 0800 917 8047 for immediate cancellation request (Amex states phone closure is available). |
| Effective delay | Immediate processing request; allow up to 30 days for final account settlement and any refund. |
| Notice period | 14 days cooling-off for withdrawal from the agreement; otherwise no minimum notice published but allow up to 30 days for processing. |
| Cancellation fee | £0 |
| Minimum commitment | Not published by Amex Platinum |
| Phone + hours | 0800 917 8047 - hours: Not published by Amex Platinum |
| Postal address for registered letter | Amex Platinum, 76 Buckingham Palace Road, SW1W 9AX London, United Kingdom |
The Platinum Card from American Express is a premium charge/credit card aimed at frequent travellers and high spenders. The UK offering includes airport lounge access, travel insurance benefits, dining credits and Membership Rewards points in return for a high annual fee.
The card targets premium customers, frequent business and leisure travellers who value airport lounge access, travel cover and concierge services.
| Annual fee | £650 per year |
| Supplementary card fee | £285 per year |
| Representative purchase rate | 29.1% p.a. variable |
| Representative APR (including fees) | 685.3% variable (based on a stated example) |
American Express is authorised and regulated in the UK; read a corporate summary at Wikipedia - American Express Company.
| Method | Steps summary | Estimated time | Proof obtained | Difficulty |
|---|---|---|---|---|
| Web | Not published by Amex Platinum | Not published by Amex Platinum | Not published | Medium |
| iOS app | Not published by Amex Platinum | Not published by Amex Platinum | Not published | Medium |
| Android app | Not published by Amex Platinum | Not published by Amex Platinum | Not published | Medium |
| Phone | Call 0800 917 8047 and request account closure; follow verification questions. | Immediate request; allow up to 30 days for closure | Phone reference number or written confirmation if requested | Easy |
| Email / Secure message | Not published by Amex Platinum | Not published by Amex Platinum | Not published | Medium |
| Post (registered letter) | Send signed letter to Amex Platinum cancellation address. | Delivery time plus up to 30 days for processing | Proof of postage and delivery receipt | Easy |
You have a right to withdraw from The Platinum Card agreement without giving a reason within 14 days starting the day you receive your card. To exercise this right call 0800 917 8047 or write to American Express, Department 871, 1 John Street, Brighton, East Sussex, BN88 1NH. If you withdraw within 14 days you must repay any sums owed without delay and in any case within 30 days starting the day after you tell them you want to withdraw. This rule is set out in Amex materials.
Required proof: proof of identity and the withdrawal instruction. Legal basis: Consumer Contracts Regulations 2013 (14-day cooling-off) and Amex terms.
If American Express increases fees or materially changes terms, you may have rights under the Consumer Rights Act 2015 and the terms of your card agreement. Amex must give notice for certain changes; if the change is unilateral and unfair you can challenge it and request closure if you disagree.
Required proof: the notice of change you received and your account statements. Legal basis: Consumer Rights Act 2015 and FCA oversight.
For closure after death of the account holder, providers typically require a death certificate and proof of executor or administrator authority. American Express processes accounts of deceased customers following its account closure procedures.
Required proof: original death certificate and probate or letter of administration. Legal basis: Consumer Credit Act 1974 obligations and customary account administration. Specific Amex process details are Not published by Amex Platinum.
If you have a legitimate ground such as unfair contract terms, mis-selling, or failure to provide contracted services, you can complain and request account closure and refunds. Evidence used in Financial Ombudsman decisions has included repeated failed cancellation attempts. Legal basis: Consumer Rights Act 2015 and the Financial Conduct Authority rules.
Required proof: written correspondence, recorded phone references, and transaction history. See a Financial Ombudsman decision where cancellation issues were central: FOS decision DRN-5036981.
Amex sometimes offers retention options on premium cards. Public research does not list specific current retention offers for The Platinum Card. When calling to cancel, ask the agent for the "retention team" or "account review" and request: a reduced annual fee, temporary fee waiver, bonus Membership Rewards points, or targeted credits. Ask for any offer in writing and a confirmation date. If no offer is available, proceed with cancellation.
Annual cost comparison - compute your saving if you cancel The Platinum Card (annual fee £650) and switch to cheaper alternatives:
Amex Platinum annual fee: £650 per year.
Cheapest competitor found: Lloyds Bank World Elite Mastercard annual fee £180 per year.
Yearly saving calculation: £650 - £180 = £470 saved per year.
Other alternatives and annual fees: HSBC Premier World Elite Mastercard £350 per year, Santander World Elite Mastercard £180 per year, Barclaycard Avios Plus Mastercard £240 per year. Example math: switching to HSBC would save £650 - £350 = £300 per year.
The Platinum Card is a credit product governed by the Consumer Credit Act 1974 and subject to Financial Conduct Authority regulation. American Express is authorised and regulated by the FCA (registration number cited in Amex materials). The Consumer Rights Act 2015 covers service quality and unfair terms. The Consumer Contracts Regulations 2013 provide a 14-day cooling-off right for certain agreements.
The Consumer Contracts Regulations 2013 give a 14-day withdrawal right when applicable; Amex states you can withdraw within 14 days by calling 0800 917 8047 or writing to Department 871, 1 John Street, Brighton, East Sussex, BN88 1NH. If you withdraw you must repay sums owed within 30 days starting the day after you notify Amex.
The Competition and Markets Authority treats unclear auto-renewal and hard-to-cancel practices as potentially unfair. If you believe Amex has used an unfair practice over auto-renewal or made cancellation unduly difficult, escalate your complaint to the Financial Ombudsman Service if the bank does not resolve it.
Step 1: complain to Amex in writing and keep evidence. Step 2: if unresolved, complain to the Financial Ombudsman Service. See a relevant Ombudsman decision about cancellation difficulties: FOS decision DRN-5036981. For corporate background on Amex see Wikipedia - American Express Company.
After cancellation, monitor your final account statement for any outstanding balance, refunds or pro-rata fee calculations. Amex states refunds and repayment timing can take up to 30 days following account closure.
Cancel any services tied to the card such as membership lounges, hotel/airline subscriptions and automatic payments. Update any recurring billing to a replacement card before the next billing date.
Request written confirmation that the account is closed and keep a copy. If you later want to re-apply, re-activation is treated as a new application and terms may differ; Amex's re-application policies are Not published by Amex Platinum.
Before you call or write, complete the checklist below and keep copies of everything.
£N/A
/ mois
Complimentary airport lounge access, worldwide travel insurance, up to £200 UK dining credit and £200 international dining credit annually, Membership Rewards points, one complimentary Supplementary Platinum Card.
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/ mois
Extends benefits to a friend or relative (up to 5 supplementary cards beyond the first complimentary one).
No commitment. Billoff helps you cancel or adjust your Amex Platinum subscription without hunting down every detail alone.
Below are common alternatives people compare for this type of subscription.
£15
/ mois
Cheapest way to get a full Priority Pass for two people and offers 0% foreign transaction fees.
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/ mois
Priority Pass access and ability to convert points to multiple airline and hotel programs.
£15
/ mois
0% interest on purchases and balance transfers for 18 months with no balance transfer fee and no foreign transaction fees.
£20
/ mois
Focuses on earning Avios with an annual cabin upgrade voucher.
Amex Platinum is available in many countries. Here are several frequently cited markets:
What you should know about Amex Platinum subscription and cancellation terms:
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds depend on billing date, country, and payment channel.
The family plan admin can add or remove members per the service’s household and age rules.
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Amex Platinum subscription, whichever payment method you use.
Cancel, adjust, or compare options in a few clicks.