Basic
£0.00
/ mois
Commission-free trading; FX fee 0.99% on non-GBP trades; access to GIA, ISA and SIPP.
Commission-free trading; FX fee 0.99% on non-GBP trades; access to GIA
ISA and SIPP.
Billoff unlimited subscription: £0.79 promo for 48h, then £43.12 per month with no commitment
Cancel Freetrade the easy way
We generate and send your cancellation letter to Freetrade by registered mail
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Preview of your letter
PreviewSender
Recipient
Freetrade
10 Devonshire Square
EC2M 4YP London United Kingdom
Digital registered letter with receipt of acceptance
Subject : Cancellation of Freetrade agreement
Dear Sir or Madam,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Freetrade service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Freetrade service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
Signature
- Tracked deliveryRegistered electronic mail
- Secure dataEncrypted and protected
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Freetrade
Step-by-step 2026 guide to cancel Freetrade in the UK, notice periods, cooling-off rights and savings. Rating: reviews available on Google Play (23.9K).
https://freetrade.io
London, United Kingdom
Banking
Cancellation at a glance
| Item | Value |
|---|---|
| Fastest method | Via the Freetrade Platform - submit cancellation in-app or in-platform; provides an instant submission record and is processed with a 30 day notice. |
| Effective delay | 30 days |
| Notice period | 30 days' notice required |
| Cancellation fee | £0 |
| Minimum commitment | None |
| Phone + hours | No phone support for general account cancellations (Freetrade does not offer telephone support for general inquiries). |
| Postal address for registered letter | Freetrade, 10 Devonshire Square, EC2M 4YP London, United Kingdom |
What is Freetrade
Overview
Freetrade is a UK online investment platform offering commission-free trading in stocks, ETFs and investment trusts, plus Stocks and Shares ISAs and SIPPs. The company is authorised and regulated by the Financial Conduct Authority (FCA) and targets retail investors looking for low-fee execution and simple mobile-first investing.
Core services
Freetrade provides a General Investment Account (GIA), a Stocks and Shares ISA, a Junior ISA (JISA) and a SIPP. Paid plans add benefits such as lower FX fees, interest on uninvested cash and faster withdrawals.
Company facts
| Headquarters | London, United Kingdom |
| Founded | 2015 |
| Subscribers | 1.6 million |
| Employees | ~206 |
More company details: Freetrade about page.
How to cancel Freetrade
| Method | Steps summary | Estimated time | Proof obtained | Difficulty |
|---|---|---|---|---|
| Web / In-app Platform | Open account settings in the Freetrade app or web platform, follow the account closure or plan cancellation flow, confirm. | Submission instant; account closed after 30 days | In-app confirmation or email acknowledgement | Easy |
| Email [email protected] requesting cancellation with account details and signature. | Email sent instantly; processed in 30 days | Email reply from support | Medium | |
| Post | Send a signed registered letter to Freetrade's address requesting account termination. | Delivery time plus processing; allow 7-10 days delivery then 30 days notice | Proof of postage / registered delivery receipt | Hard |
| Phone | Not supported for general cancellations; Freetrade does not offer telephone support for account cancellation queries. | Not applicable | Not applicable | Hard |
Web / In-app Platform
- Open the Freetrade app or web platform and log in.
- Go to Account or Settings, then to the section labelled Account closure, Close account or Manage plan.
- Follow the on-screen prompts to request cancellation and confirm your identity as requested.
- Keep a screenshot of the confirmation screen and any confirmation email.
- The notice period applied is 30 days; plan or account features stop after that period.
- Compose an email to [email protected] from the email address registered to your account.
- Write your full name, account number or email, and state "Cancel my Freetrade account" or "Terminate my plan" and include the date you want notice to start.
- Send the email and keep the sent message; wait for a support reply that confirms receipt.
- If you do not receive confirmation, follow up using the app Chat Function or resend the email.
Post
- Write a signed letter to: Freetrade, 10 Devonshire Square, EC2M 4YP London, United Kingdom requesting termination of your account and quoting your account details.
- Send by registered post and retain the delivery receipt.
- Allow postal delivery time and then the 30 day notice period for the cancellation to take effect.
Phone
- Do not rely on phone support for cancellation; Freetrade does not provide telephone support for general account cancellations.
- Use in-app, email or post to ensure you have written proof of your request.
Cancel by reason
Cooling-off (change of mind) - 14 day right
If you opened a Freetrade GIA, ISA, JISA or Plan online you have a 14 day cooling-off right to cancel the relevant product or the Plan. To exercise, contact [email protected] with your request within 14 days of opening the account or starting the Plan. For ISA and GIA openings the Consumer Contracts Regulations 2013 apply. Applicable law: Consumer Contracts Regulations 2013.
Account transfer cancellation - 14 day right
If you requested an ISA transfer to Freetrade you can cancel only the transfer within 14 days of Freetrade receiving the transfer. Contact [email protected]. Freetrade will take reasonable steps to return cash or investments to the previous provider. Applicable law: Consumer Contracts Regulations 2013.
Price increase or change in terms
If Freetrade increases a recurring Plan fee or changes essential contract terms you may have the right to terminate the Plan without penalty if the change breaches the contract terms. Provide the notice email or message showing the change and your cancellation request. Applicable law: Consumer Rights Act 2015 and general consumer contract protections under FCA oversight.
Death of subscriber
On the death of an account holder, executors should contact Freetrade by email to [email protected] and supply a death certificate and probate or letters of administration as proof. Freetrade will provide next steps for transferring or closing the account. Applicable law: standard estate administration procedures under UK probate rules.
Legitimate grounds accepted by Freetrade
Freetrade accepts cancellation for: cooling-off within 14 days; ISA/transfer cancellations within 14 days; Plan cancellations. When cancelling a GIA, ISA, JISA or a transfer the consumer bears any investment gains or losses which occurred after opening or initiating the transfer. For Treasuries held at cancellation the principal is returned without accrued yield if not held to maturity.
End of commitment
Freetrade has no minimum contract length for most accounts; standard Plan subscriptions renew monthly or annually. To prevent renewal, cancel the Plan or account before the next billing date. Applicable law: Consumer Contracts Regulations 2013 and CMA guidance on auto-renewals.
Negotiate or save
Before cancelling: negotiate
Research does not show specific public retention offers from Freetrade. If you want to ask for a retention offer contact support by email [email protected] or use the in-app Chat Function and request options such as a temporary discount on your Plan or a downgrade to Basic. When contacting support include your account email and explain which Plan you currently pay for and the date of your next billing.
What cancelling saves - compute yearly savings
Use these real monthly prices to compute savings:
Standard plan: £5.99 per month. Calculation: £5.99 x 12 = £71.88 per year.
Plus plan: £11.99 per month. Calculation: £11.99 x 12 = £143.88 per year.
Basic plan: £0 per month. Calculation: £0 x 12 = £0 per year.
Cheapest real alternative in research: Trading 212 at £0 per month for its Stocks ISA. Switching from Plus to Trading 212 saves: £143.88 per year. Switching from Standard to Trading 212 saves: £71.88 per year.
For plan comparisons see Freetrade compare plans.
Legal protections and escalation
Regulation and consumer law
Freetrade is authorised and regulated by the Financial Conduct Authority (FCA). Consumers in the United Kingdom benefit from the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. The Consumer Contracts Regulations provide a 14 day cooling-off right for online contracts where it applies.
Compensation and complaints
If Freetrade cannot meet its obligations because of insolvency, the Financial Services Compensation Scheme (FSCS) may pay compensation under its rules. For complaints first contact Freetrade via the Chat Function, email [email protected], or by post to the postal complaints address listed on Freetrade's site. If you remain dissatisfied you can escalate to the Financial Ombudsman Service (FOS). The Financial Ombudsman Service can be contacted online or by phone; see the FOS for details.
Unfair commercial practices and auto-renewal
The Competition and Markets Authority (CMA) treats hard-to-cancel subscriptions and unclear auto-renewal terms as potentially unfair. If your cancellation is blocked without a valid contractual basis you can raise the matter with Citizens Advice and the CMA guidance may support your complaint.
Statutory references and formal complaint steps
Applicable statutory references: Consumer Rights Act 2015; Consumer Contracts Regulations 2013; The Consumer Protection from Unfair Trading Regulations 2008 (see regulation 27F). If Freetrade rejects a valid statutory cancellation or refund, keep written records and escalate to the Financial Ombudsman Service after you exhaust Freetrade's internal complaint process.
What to do after cancelling Freetrade
Access to investments
After you submit cancellation, Freetrade processes closure with a 30 day notice. You are responsible for arranging transfers of investments to another provider or instructing sale of holdings. For ISA and transfer cancellations within the 14 day cooling-off period Freetrade will facilitate returning transfers to the previous provider where applicable.
Final billing and refunds
Plan fees already paid may be refunded if you cancel within the 14 day cooling-off period for Plans. Outside the cooling-off period no cancellation fee applies, but Plan benefits stop after notice. For details see Freetrade's terms and conditions and plan pages.
Data and re-activation
If you close your account request confirmation of data retention or deletion via [email protected]. To reopen an account you will need to reapply and pass identity checks. Keep copies of confirmation emails for your records.
Next steps and practical checklist
Use this checklist when preparing to cancel:
- Locate your account email and account number.
- Decide whether you will transfer investments or sell holdings before cancellation.
- If cancelling within 14 days of opening an ISA, GIA, JISA or a Plan, email [email protected] to exercise cooling-off rights.
- Submit cancellation via the in-app Platform or email [email protected] and keep written confirmation.
- If sending by post use registered delivery and keep the receipt; send to Freetrade, 10 Devonshire Square, EC2M 4YP London, United Kingdom.
- Retain proof of cancellation and check for final statements and refunds.
Plans
Standard
£5.99
/ mois
All Basic features; FX fee 0.59% on non-GBP trades; 2.5% AER on up to £2,000 uninvested cash; enhanced stock fundamentals.
All Basic features; FX fee 0.59% on non-GBP trades; 2.5% AER on up to £2
000 uninvested cash; enhanced stock fundamentals.
Plus
£11.99
/ mois
All Standard features; FX fee 0.39% on non-GBP trades; 3.5% AER on up to £3,000 uninvested cash; free same-day withdrawals; priority customer service.
All Standard features; FX fee 0.39% on non-GBP trades; 3.5% AER on up to £3
000 uninvested cash; free same-day withdrawals; priority customer service.
No commitment. Billoff helps you cancel or adjust your Freetrade subscription without hunting down every detail alone.
Pros & cons
Pros
Commission-free access to a wide universe of stocks and ETFs.
Stocks and Shares ISA, JISA and SIPP support in one app.
Tiered paid plans offer better FX rates and interest on uninvested cash.
Cons
No telephone support for general account cancellations or inquiries.
Users report occasional server connection issues affecting trade buttons (Google Play review).
Some features require a paid Plan to unlock better FX rates and same-day withdrawals.
Competitors & alternatives
Below are common alternatives people compare for this type of subscription.
Trading 212
£0
/ mois
Commission-free trading with no account fees for its Stocks ISA.
Lightyear
£0
/ mois
Low-cost investing with competitive currency conversion fee.
InvestEngine
£0
/ mois
Focus on ETFs with zero fees for DIY investing.
Monzo
Platform fee charged at 0.25% of holdings (presented as percentage)
/ mois
Monzo integrates a Stocks & Shares ISA into its banking app with a percentage-based platform fee.
Countries where Freetrade is available
Freetrade is available in many countries. Here are several frequently cited markets:
United Kingdom
Subscription & cancellation
What you should know about Freetrade subscription and cancellation terms:
Subscription type
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancellation
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds
Refunds depend on billing date, country, and payment channel.
Family plan
The family plan admin can add or remove members per the service’s household and age rules.
Commitment
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Freetrade subscription, whichever payment method you use.
Manage your Freetrade subscription
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