Cancel GoHenry the easy way

Overview

GoHenry is a child-focused banking and money education service that combines a parental app, a child app and a prepaid debit card. GoHenry lets parents load pocket money, set chores and controls, and teach kids aged 6-18 to manage money.

Main features

Key features include a smart money app and debit card, parental controls, chore lists, savings goals and optional Junior Stocks & Shares ISA on some plans.

Company facts

Official pricing and plan details are published on GoHenry's pricing page: GoHenry pricing. For official account closure instructions see GoHenry's help article: How do I close my GoHenry account.

Web / Help Centre steps

1. Open GoHenry help - How do I close my GoHenry account.
2. Follow the guidance shown in the FAQ. If the FAQ asks, contact Member Services to complete closure.
3. Ask Member Services for written confirmation by email.

iOS steps

1. Open the GoHenry Parent app on iOS.
2. Go to settings or help and look for the account closure flow or contact support.
3. If the app does not complete closure, send an email to [email protected] from the parent account email and request confirmation.

Android steps

1. Open the GoHenry Parent app on Android.
2. Use settings or Help to locate the account closure instructions.
3. If closure is not completed, email [email protected] from your registered address and request confirmation.

Phone steps

1. Call 0330 100 7676. (Hours: Not published by GoHenry)
2. Tell Member Services you want to terminate the agreement and provide account details.
3. Request an email confirmation and details about returning or destroying cards if asked.

Email steps

1. Email [email protected] from the email registered to the Parent Account.
2. State your full name, account email, and ask to close the account.
3. Ask for confirmation of the closure and instructions for refunding any Available Funds.

Post steps

1. Send a signed, dated letter to: GoHenry, 279 Farnborough Road, GU14 7LS Farnborough, United Kingdom.
2. Include full account details and a clear instruction to terminate the agreement.
3. Use recorded delivery and keep the receipt as proof.

Cooling-off period (14 days)

Rule: The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give a 14-day cooling-off period for distance contracts. During the 14-day period you may cancel and have any unspent Available Funds refunded free of charge. If any GoHenry Cards were used during the cooling-off period, funds spent and associated fees are not refundable. GoHenry requires you to destroy the card(s) if cancelling before or within the cooling-off period as part of the process. See GoHenry terms for details: Terms v9.0.

Price increase

Rule: If a plan price increases and that increase materially changes the contract, you may cancel under consumer law and CMA guidance on unfair auto-renewal practices. Specific proofs and remedies for price increases are not publicly disclosed by GoHenry; contact Member Services and request cancellation and a refund if you object to an increase.

Death of subscriber

Rule: GoHenry permits termination of the agreement. Exact required proof documents are not publicly disclosed by GoHenry. To close an account after a subscriber's death, contact Member Services and be prepared to provide proof such as a death certificate; the company will advise the precise documentation needed.

Legitimate ground (account breach, fraud)

Rule: If there is suspected fraud or an unauthorised transaction you may ask for an investigation. GoHenry's terms reference customers' rights to request refunds for unauthorised transactions and to contest transactions (see cardholder terms). For unauthorized transactions where the exact amount was not specified, you may request a refund within 8 weeks; GoHenry aims to respond within 10 business days per their procedures. Applicable law: Consumer Rights Act 2015 and payment services regulations as cited in GoHenry terms.

End of commitment

Rule: GoHenry has no minimum commitment. You can cancel at any time with no cancellation fee. Required proof: Not applicable. Applicable law: Consumer Rights Act 2015 relating to service performance.

Moving abroad

Rule: Moving country is a valid reason to close an account. Required proof documents are not publicly disclosed by GoHenry; contact Member Services and provide appropriate identity/address evidence when requested.

Before you cancel: ask GoHenry to retain you

Retention offers reported in public sources are not found in the research data. There is no published list of retention discounts or pauses offered by GoHenry. To request a retention solution, contact Member Services by phone 0330 100 7676 or email [email protected] and ask whether you can pause membership, switch plans, or receive a discount. If you ask on the call or by email, request written confirmation of any offer.

What cancelling saves you - yearly math

Compute annual cost per plan:

• Everyday: £3.99 x 12 = £47.88 per year
• Plus: £5.99 x 12 = £71.88 per year
• Max: £9.99 x 12 = £119.88 per year

Cheapest real alternative from competitors in the research: Starling Bank Under 16s - £0 per month. Yearly saving switching from GoHenry Everyday to Starling: £47.88 per year. Comparison to NatWest Rooster Card at £1.99 per month: £1.99 x 12 = £23.88 per year, saving versus GoHenry Everyday = £47.88 - £23.88 = £24.00 per year.

Key UK consumer laws

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 provide a 14-day cooling-off period for online/distance contracts. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and protects against unfair contract terms. The Competition and Markets Authority (CMA) treats hard-to-cancel subscriptions and unclear auto-renewal terms as potentially unfair.

How to escalate a dispute

Step 1: Complain to GoHenry Member Services by phone 0330 100 7676 or email [email protected] and keep written records. Step 2: If unresolved, contact Citizens Advice for guidance. Step 3: For payment or conduct issues, escalate to the Financial Ombudsman Service. For card payments on a debit/credit card, consider chargeback with your card issuer or Section 75 where applicable. Use the official GoHenry cardholder terms for contract references: General Cardholder Terms v9.0.

Access to funds

Any unspent Available Funds will be refunded free of charge. Refunds can be processed via the mobile app using TrueLayer open banking (to a bank account in the Parent Account Holder's name) or by contacting Member Services. Refunds for terminated accounts will be returned to the debit card used to load the Parent Account or via bank transfer for funds added that way, within 8-10 working days. A Bank Transfer fee may apply if you request a manual bank transfer through Member Services.

Cards and app access

If you cancel before card activation, you must destroy the card and no charge will be made for the card order. If the card has been used, spent funds are not refundable. After closure, child and parent app access will be removed; request confirmation from Member Services.

Data and records

To request data deletion or a copy of your personal data, contact [email protected] and reference data protection rights under UK GDPR. If GoHenry cannot contact you after 3 failed attempts and 90 days to return funds, any remaining funds will be donated to a charity chosen by GoHenry.

Follow this checklist to cancel GoHenry and secure your funds:

• Call 0330 100 7676 or email [email protected] from the Parent Account email and request account closure.
• If within 14 days of signup, destroy any unactivated cards and request a refund of unspent Available Funds.
• Ask for written confirmation of account closure and refund timeline.
• If you want funds back by bank transfer, ask whether a Bank Transfer fee applies before you choose this option.
• Record the refund method (TrueLayer open banking or card/bank transfer) and expect 8-10 working days for returned funds.
• If you plan to switch to a free alternative, register with the new provider before cancelling to avoid downtime for children.