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How to cancel Harvard Business Review (HBR) subscriptions in the UK, steps, rights and refunds. App Store, Google Play, phone, email options. Rating 4.0/5.
| fastest method (name it + why) | Phone - calling HBR Customer Service is often the most direct option and allows immediate request and confirmation on the call |
|---|---|
| effective delay | Same-day if cancellation is confirmed on the call |
| notice period | Turn off auto-renewal at least 24 hours before period end for monthly app subscriptions |
| cancellation fee (amount or 0) | £0 |
| minimum commitment | Not published by HBR |
| phone + hours | +1 (617) 783-7500; hours: Not published by HBR |
| postal address for registered letter | HBR, Canada Square, E14 5HQ London, United Kingdom |
Harvard Business Review (HBR) is a publisher of business analysis, management research and leadership guidance published by Harvard Business Publishing. HBR offers digital subscriptions, individual digital issues, and bundled print and digital plans for professionals and students.
HBR distributes intensive analysis on strategy, innovation and leadership across a digital app, single-issue purchases and print subscriptions. The HBR app includes a monthly digital subscription option and the ability to buy single digital issues.
| Full name | Harvard Business Review |
|---|---|
| Parent | Harvard Business Publishing |
| Founded | 1922 |
| Employees | ~9.7K |
| Support email | [email protected] |
| method | steps summary | estimated time | proof obtained | difficulty (Easy/Medium/Hard) |
|---|---|---|---|---|
| Web / Direct | Contact HBR customer service by phone or email with subscription details | Not published by HBR | Email confirmation or phone reference | Medium |
| iOS (App Store) | Cancel via Apple account Subscriptions page - HBR cannot cancel App Store subscriptions directly | Immediate | Apple subscription cancellation confirmation screenshot or email | Easy |
| Android (Google Play) | Cancel via Google Play Subscriptions in the Play Store app - HBR cannot cancel Google Play subscriptions directly | Immediate | Google Play cancellation confirmation | Easy |
| Phone | Call HBR Customer Service and request cancellation; provide subscription details | Same-day if confirmed on the call | Phone confirmation / reference number | Easy |
| Email HBR support addresses with subscription details and request cancellation | Not published by HBR | Email reply from HBR | Medium | |
| Post (registered letter) | Send a signed cancellation request by post to HBR's physical address | Not published by HBR | Return receipt / signed delivery | Hard |
The Consumer Contracts Regulations 2013 and the UK Subscription Contracts update (2024) provide a 14-day initial cooling-off period and a 14-day renewal cooling-off period starting the day after the contract or renewal. To cancel within those periods, notify HBR with a clear statement of your decision. Refer to the renewal cooling-off rules at the UK legislation. HBR must provide a cooling-off notice for renewals; if you cancel under this right you are entitled to a refund for future services where the law requires it.
If HBR increases the price at renewal and you receive a renewal cooling-off notice, you have 14 days from the day after the renewal to cancel under the renewal cooling-off period. HBR's public policy on automatic refunds for price increases is Not published by HBR. For evidence, keep the renewal notice and the previous payment records.
Under the Consumer Rights Act 2015 HBR must perform services with reasonable care and skill. HBR's policy lists refunds for undelivered print issues or demonstrable service failures as a discretionary exception. Required proof documents: proof of purchase (order number), delivery records, and email correspondence demonstrating the failure. Applicable law: Consumer Rights Act 2015.
UK consumer law allows contract termination where contract terms permit cancellation; HBR does not publish a specific moving-based cancellation entitlement. HBR's stance for moving is Not published by HBR. If you argue inability to receive print copies, provide a change-of-address document and request cancellation by phone or email; keep your supporting documents.
HBR does not publish a specific policy for subscription termination upon death. HBR: Not published by HBR. Standard practice with subscription services is to provide a copy of the death certificate and account evidence when requesting account closure or refund from the executor; keep records of any correspondence.
If you have a fixed-term print subscription, cancellations at the end of the commitment term take effect at term expiry. HBR: Not published by HBR about early termination penalties. Consumer Rights law prevents disproportionate cancellation penalties under the Consumer Rights Act 2015.
Research does not report specific retention offers from HBR. When contacting HBR support to cancel, request a retention offer by name: for example, ask if they can apply a discounted monthly rate, extend print access or offer a free trial to a digital tier. Provide your account email, mention how long you have been a subscriber and request a written offer by email so you can compare cost and benefits before cancelling.
The HBR App Monthly Digital Subscription price listed in HBR app pricing is £12.00 per month. Annual cost calculation: 12 x £12.00 = £144.00 per year. Cancelling a monthly HBR app subscription saves £144.00 per year. The cheapest competitor listed in the research data is Monzo at £0 per month for a current account. Example comparison: HBR monthly £12.00 x 12 = £144.00/year versus Monzo £0/month. Net yearly saving from cancelling HBR = £144.00.
Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and prevents unfair contract terms and disproportionate cancellation penalties. The Consumer Contracts Regulations 2013 give a 14-day cooling-off period for most contracts concluded online or off-premises, with exceptions for digital content once download or streaming starts. The Subscription Contracts update (2024) clarifies renewal cooling-off rights; see the legislation at UK legislation on cooling-off rights.
The Competition and Markets Authority (CMA) treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. If HBR fails to provide clear renewal notices or makes cancellations hard to execute, you can escalate the complaint. Citizens Advice provides step-by-step guidance on cancelling services and exercising your rights at Citizens Advice - Cancelling a service.
1) Contact HBR support first and keep records. 2) If unresolved, contact Citizens Advice for guidance and consider chargeback or Section 75 for qualifying card payments. 3) If the complaint concerns regulated sectors, escalate to the relevant ombudsman. The law references above are the primary basis for claims against unfair terms or missing service delivery.
After cancellation, confirm the effective date and whether you retain access until the end of the paid period. For App Store or Google Play cancellations you will typically retain access until the end of the paid period. HBR's refund policy is discretionary for direct purchases; HBR generally does not offer prorated refunds for mid-cycle cancellations.
Request confirmation in writing from HBR about account data retention and steps to re-activate. If you plan to re-subscribe later, save your account credentials and any confirmation emails. For App Store or Google Play subscriptions, re-activation is handled through the respective platform's subscription pages.
Use this checklist to cancel and protect your rights.
£12.00
/ mois
Access to HBR digital-only plan via the app; monthly auto-renewal unless cancelled at least 24 hours before period end.
Not published by HBR
/ mois
Individual digital issue purchase in the HBR app.
No commitment. Billoff helps you cancel or adjust your HBR subscription without hunting down every detail alone.
Below are common alternatives people compare for this type of subscription.
£0
/ mois
Monzo offers a free current account with modern mobile banking rather than business analysis content.
£0
/ mois
Starling Bank provides a fee-free current account with no fees for spending or withdrawing money abroad.
£0
/ mois
Kroo Bank offers a current account with competitive interest on balances up to a cap.
HBR is available in many countries. Here are several frequently cited markets:
What you should know about HBR subscription and cancellation terms:
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds depend on billing date, country, and payment channel.
The family plan admin can add or remove members per the service’s household and age rules.
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your HBR subscription, whichever payment method you use.
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