Cancel Monzo Business Pro the easy way

Overview

Monzo Business Pro is Monzo Bank Limited's paid business plan for sole traders and limited company directors in the UK. It adds invoicing, Tax Pots, integrations and virtual cards on top of the free Business Lite account.

Core features

Pro includes create and send invoices, automatic tax pots, Xero/QuickBooks/FreeAgent/Sage connectors, virtual cards and account access for up to two additional people on limited companies. The first month is free. Monzo increased the Pro price from £5 to £9 per month for new customers on 26 November 2024.

Company facts

Official plan and features: pricing and features.

Web

1. Visit Monzo Business help: close business account.
2. Follow the guidance to request closure or cancellation using the online help flow. Provide your business account details and reason.
3. Save any confirmation emails or in-app messages you receive as proof.

iOS (App Store)

1. Open the App Store on your iPhone.
2. Tap your avatar, then Subscriptions.
3. Select Monzo Business Pro and tap Cancel Subscription.
4. Keep the App Store cancellation confirmation email as proof.
5. Uninstalling the Monzo app will not cancel your subscription.

Android (Google Play)

1. Open the Google Play Store app.
2. Tap your profile, then Payments and subscriptions, then Subscriptions.
3. Select Monzo Business Pro and tap Cancel subscription. Follow the on-screen steps.
4. Retain the Google Play cancellation receipt. Uninstalling the Monzo app does not cancel the subscription.

Phone

1. Monzo does not publish a dedicated phone number for business cancellations on its public pages. If you have a phone contact from your account onboarding, call and request cancellation.
2. If no phone number is available, use the web help flow or email [email protected].
3. Ask for a reference number or email confirmation of the cancellation.

Email

1. Send an email to [email protected] from the address linked to the business account. Include business name, account number, and explicit request: "Cancel Monzo Business Pro."
2. Request written confirmation and a final billing statement.
3. Save the outbound email and any reply as evidence.

Post

1. Write a clear signed letter with business account details, your name, and the statement: "Please cancel my Monzo Business Pro subscription."
2. Send by registered post to: Monzo Business Pro, 5 Appold Street, EC2A 2AG London, United Kingdom.
3. Keep the postal receipt and wait for written confirmation from Monzo.

Price increase

Monzo notified existing Business Pro customers of price changes in advance. For the increase from £5 to £9 per month Monzo emailed customers with a notice of variation 5 months before the change took effect. If you do not accept the price change you can cancel before the change applies. Source: Monzo community announcement.

Required proof: copy of the price change notification email or screenshot of the plan price and your account statement showing the charge.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 applies to notice and contract changes.

Cooling-off period (change your mind)

The Consumer Contracts Regulations 2013 provide a 14-day cooling-off period for services arranged online or away from business premises. The 14-day period starts the day after entering into the contract. If you cancel within 14 days you are entitled to a refund, subject to deduction for any services provided at your request during that period.

Required proof: date of purchase, confirmation email, and a written cancellation request within 14 days.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Death of subscriber

Where a business account holder dies, the executor or administrator should contact Monzo with the death certificate and probate documents. Monzo's public pages do not publish exact steps for Business Pro cancellations on death; provide identity and legal documents to the bank.

Required proof: death certificate and proof of authority to act (probate or letters of administration).

Applicable law: Account closure processes guided by bank policy and relevant estate law; specific Monzo procedures are not publicly disclosed.

End of provision or legitimate ground

If you requested services that were delivered during the cooling-off period Monzo may keep payment proportionate to services delivered. If Monzo withholds funds or applies cancellation charges, challenge them and, if unresolved, escalate to the Financial Ombudsman Service.

Required proof: contract terms, dates of service delivery, and correspondence showing the timeline.

Applicable law: Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

Move abroad or change business status

Monzo Business plans are available only in the UK. If your business moves outside the UK or your status changes so you are no longer eligible, Monzo's specific acceptance policy is not publicly disclosed. Contact Monzo support and provide proof of change in business registration or change of address.

Required proof: new business registration, change of address or proof of residency outside the UK.

Before cancelling: negotiate

There are no widely reported retention packages for Monzo Business Pro in the research. Customers discussing the November 2024 price rise reported downgrading rather than receiving retention discounts. To request retention or a temporary credit, contact Monzo support via the web help flow or email [email protected] and explain which features you use and your price sensitivity. Ask explicitly: "Can you offer a retention discount or freeze my Pro fee?" Keep all replies in writing.

What cancelling saves you

Compute the yearly saving if you cancel Monzo Business Pro at current pricing:

Monthly price: £9 x 12 = £108 per year.

Previous price example: £5 x 12 = £60 per year. Difference between current and previous price: £108 - £60 = £48 per year extra since the hike.

Cheapest real alternative from competitors in the research: Tide Business at £0 per month, annual cost £0. Savings vs Tide: £108 - £0 = £108 per year.

Other plans: Monzo Business Team starts from £25 per month or £300 per year. If you were considering Team instead of Pro, Team costs £25 x 12 = £300 per year.

Regulators and laws

Monzo Bank Limited is regulated in the United Kingdom by the Financial Conduct Authority (FCA) and Prudential Regulation Authority (PRA). Key consumer protections include the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.

Cooling-off and refunds

The Consumer Contracts Regulations 2013 provide a 14-day cooling-off period for services bought online or off-premises. If you cancel within 14 days you are entitled to a refund, but the trader can charge for services provided during the period.

Auto-renewal and unfair terms

The Competition and Markets Authority highlights that hard-to-cancel subscriptions and unclear auto-renewal terms may be unfair. If Monzo charges beyond agreed terms, you can dispute the charge with your card issuer (chargeback) or Section 75 for qualifying card payments where applicable.

Escalation

Step 1: Complain to Monzo via the web help flow or email [email protected] and keep evidence.

Step 2: If unresolved, contact Citizens Advice for guidance: Citizens Advice - cancelling a service.

Step 3: For financial disputes escalate to the Financial Ombudsman Service. See example decisions at: FOS decision and FOS decision.

Access and features

When you cancel Monzo Business Pro your paid features remain available until the end of the billing period. After the period ends you will lose Pro features such as invoicing templates, Tax Pots automation and virtual cards unless you downgrade to another paid plan.

Data and records

Export any invoices, transaction history and accounting exports before the subscription ends. Use Monzo's integrated export tools while you still have Pro access.

Final billing and refunds

If you cancel within the 14-day cooling-off period you may be entitled to a refund under the Consumer Contracts Regulations 2013, minus any charges for services used. Google Play or App Store refunds are subject to their refund policies; Google Play does not guarantee refunds except under its policy.

Re-activation

You can re-subscribe to Monzo Business Pro later. Re-activation terms are not publicly disclosed in detail; re-subscription will follow the then-current price and signup process on Monzo's business pages: Monzo Business.

Use this checklist to cancel and preserve records.

• Confirm where you were billed: App Store, Google Play or Monzo directly.
• If billed via Google Play cancel in Google Play subscriptions now; keep the Play receipt.
• If billed via App Store cancel in iOS Subscriptions; keep the App Store receipt.
• If billed directly to Monzo use the web help flow or email [email protected] and request written confirmation.
• Export invoices, transaction history and accounting exports before access ends.
• If within 14 days, send a written cancellation request referencing the Consumer Contracts Regulations 2013 to claim a refund.
• If you receive no response, escalate to Citizens Advice and then Financial Ombudsman Service with your evidence.