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We generate and send your cancellation letter to Monzo Plus by registered mail
Sender
Recipient
Digital registered letter with receipt of acceptance
Subject : Cancellation of Monzo Plus agreement
Step-by-step guide to cancel Monzo Plus in 2026. Find the fastest method, fees, refunds, and what to do after cancelling.
| fastest method (name it + why) | In-app cancellation - immediate path in the Monzo app under the Plus tab; no web/App Store/Google Play route required. |
|---|---|
| effective delay | Immediate (cancellation action processed in-app at point of cancellation). |
| notice period | None for customer cancellations. Monzo may give 2 months' notice if they cancel. |
| cancellation fee (amount or 0) | £5 (applies if cancelled within the 3-month minimum term or to cover card delivery cost when applicable). |
| minimum commitment | 3 months |
| phone + hours | Not published by Monzo Plus |
| postal address for registered letter | Monzo Plus, 5 Appold Street, EC2A 2DA London, United Kingdom |
Monzo Plus is a paid plan offered by Monzo Bank Limited that upgrades a Monzo Current Account with extra benefits such as enhanced savings rates, virtual cards, custom categories and fee-free cash withdrawals abroad within limits. The plan is sold to UK residents aged 18 or over who hold a Monzo Current Account.
Monzo Plus targets individuals and small business customers who want better savings interest options, advanced budgeting tools, and additional card flexibility. Minimum age and account eligibility apply.
Core Monzo Plus features include savings AER boosts on Instant Access and Select Access products, up to one fee-free cash deposit a month, fee-free cash withdrawals abroad up to a limit every 30 days, virtual cards for online use, and credit score access.
| Parent company | Monzo Bank Holding Group Limited |
|---|---|
| Founded | 2015 |
| CEO | Diana Layfield |
| Headquarters | London, United Kingdom |
| Employees | ~2,941 |
| Annual revenue | £355.6M |
| Support email | [email protected] |
| method | steps summary | estimated time | proof obtained | difficulty |
|---|---|---|---|---|
| Web | Not available - Monzo plans are banking products and cannot be cancelled via a web portal or App Store/Google Play subscription settings. | Not applicable | Not applicable | Hard |
| iOS (in-app) | Open Monzo app - Plus tab - tap Settings at bottom - select Cancel plan and follow prompts. | 5 minutes | In-app confirmation screen and confirmation email | Easy |
| Android (in-app) | Open Monzo app - Plus tab - tap Settings at bottom - select Cancel plan and follow prompts. | 5 minutes | In-app confirmation screen and confirmation email | Easy |
| Phone | Call Monzo support and request cancellation or ask an agent to cancel on your behalf. Use as fallback if you cannot access the app. | 10-30 minutes (including hold times) | Reference number or confirmation message from agent | Medium |
| Email / in-app chat | Send a secure message via the Monzo in-app chat or email [email protected] requesting cancellation and include account details. | 1-5 business days | Email or in-app reply confirming cancellation | Medium |
| Post (registered letter) | Send a registered letter to Monzo Plus registration address stating you wish to cancel and include account details. | 7-14 days processing | Proof of posting and Monzo reply | Hard |
If you permanently move abroad and can no longer meet plan terms, request cancellation via in-app chat or email and include proof such as a new overseas address or closing UK tax residency documents. No specific statute is required, but Monzo support will assess the request.
Monzo has announced a price change for Monzo Plus from £5 to £6 per month applying from your billing cycle on or after 14 October 2026. If you do not accept the new price you may cancel following normal cancellation steps. The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 grant a 14-day cooling-off period for distance-sold contracts; if the price change is a contract variation you can cancel under your rights arising from those regulations where applicable. Provide your account details when you cancel.
Where the account holder has died, contact Monzo support by secure message or phone and provide the death certificate and probate or executor details. Monzo will close the current account and cancel associated plans, including Monzo Plus. Keep copies of documents you send.
Monzo handles exceptional cases such as bankruptcy, individual voluntary arrangement (IVA), debt relief order, or serious health conditions including lack of mental capacity. Provide official documents such as a bankruptcy order, IVA papers, debt relief order, court documents, or medical documentation to request cancellation without standard charges. Monzo may treat these as support cases per their terms.
Monzo Plus has a minimum term of 3 months. If you cancel after the minimum term there is no cancellation fee. To show the end of the commitment, provide the date you started the plan (Monzo will verify on their records).
If you cancel within 14 days of signing up you have a right to a refund under the Consumer Contracts Regulations 2013. Monzo will refund the monthly fee but will charge £5 to cover the cost of the Monzo Plus holographic blue card if one was sent. Provide the account and signup date when requesting the refund. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Monzo does not publish specific retention offers for Monzo Plus in official help pages. There are no widely reported standard discounts or credits published for retaining Monzo Plus. To ask for a retention offer contact Monzo using the in-app chat or phone support and request whether any alternative plans, temporary discounts, or downgrades are available. Provide your account details and explain why you want to leave. If you have eligibility for other plans check Monzo's plans page to compare Extra, Perks and Max.
Monzo Plus price: £6 per month, annualised as follows.
Monthly price x 12 = annual cost: 6 x 12 = £72 per year.
Cheapest competitor listed: TSB Spend & Save Plus at £3 per month. Annual cost: 3 x 12 = £36 per year.
Yearly saving switching from Monzo Plus to TSB Spend & Save Plus: 72 - 36 = £36 per year.
Alternative comparison: Santander Edge Up current account costs £5 per month = 5 x 12 = £60 per year. Saving switching from Monzo Plus to Santander Edge Up: 72 - 60 = £12 per year.
Other plan prices: Nationwide FlexPlus costs £18 per month = £216 per year. Switching from Monzo Plus to Nationwide FlexPlus would cost an additional 216 - 72 = £144 per year.
Monzo Bank Limited is regulated by the Financial Conduct Authority (FCA) and the Prudential Regulation Authority (PRA). Services must meet the Consumer Rights Act 2015 requirement that services are performed with reasonable care and skill. Distance-sold contracts have a 14-day cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
The Competition and Markets Authority (CMA) views unclear auto-renewal and hard-to-cancel subscriptions as potentially unfair. Monzo states Monzo Plus cancels through the app; there is no App Store or Google Play cancellation route. If you face difficulty cancelling, escalate using the steps below.
1. Complain to Monzo directly using in-app chat or email and keep copies of all correspondence. 2. If Monzo does not resolve the dispute, contact Citizens Advice for guidance. 3. For unresolved financial service disputes, escalate to the Financial Ombudsman Service. 4. For qualifying card payments, consider Section 75 or a chargeback via your card issuer. The Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 provide legal backstops where terms are unfair or distance-sold rights apply.
When you cancel Monzo Plus you will lose all Plus benefits including boosted interest, custom categories, connected banks and virtual cards. Virtual cards will stop working; update any subscriptions that used a virtual card with your replacement card details.
If you had the Monzo Plus holographic blue card you will need to order a Hot Coral card to replace it. Monzo may charge the £5 card replacement or initial delivery fee as applicable to your situation.
If you cancelled within the 14-day cooling-off period Monzo will refund the monthly fee but will charge £5 to cover card delivery if a holographic blue card was sent. If you cancel after 14 days but within the 3-month minimum term, a £5 cancellation fee applies and Monzo will refund the monthly fee for any remaining days of the month. If you cancel after the 3-month minimum term you will receive a refund for the remaining days of the month. Keep the confirmation email and any refund correspondence.
Your Monzo account data will remain under Monzo's standard data retention policies for banking customers. You can re-subscribe to Monzo Plus after cancelling by signing up again through the Monzo app and paying the applicable plan price on re-subscription.
Follow this checklist to cancel and protect yourself afterwards.
£6
/ mois
3.25% AER on up to £1,000,000 in Instant Access Savings; up to 3.65% AER on Select Access Savings; 1 fee-free cash deposit a month; fee-free withdrawals abroad up to £400 every 30 days; virtual cards; custom categories.
£3
/ mois
Upgrade with extra features at a lower monthly cost. Check Monzo's plans page for full feature list.
£9
/ mois
Everything in Extra, partner perks worth over £300 a year, and a 0.50% AER boost on Instant Access and Select Access Savings paid monthly.
£19
/ mois
Everything in Extra and Perks, plus worldwide travel and phone insurance, and UK & Europe breakdown cover.
£23
/ mois
All Max benefits plus family coverage for travel and phone insurance and breakdown cover.
No commitment. Billoff helps you cancel or adjust your Monzo Plus subscription without hunting down every detail alone.
Below are common alternatives people compare for this type of subscription.
£18
/ mois
Comprehensive insurance benefits including worldwide family travel, mobile phone, and UK/European breakdown cover.
£5
/ mois
Provides cashback on selected household bills and pays interest on balances up to £25,000.
£3
/ mois
Offers fee-free overseas spending and a guaranteed monthly cashback reward.
Monzo Plus is available in many countries. Here are several frequently cited markets:
What you should know about Monzo Plus subscription and cancellation terms:
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds depend on billing date, country, and payment channel.
The family plan admin can add or remove members per the service’s household and age rules.
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Monzo Plus subscription, whichever payment method you use.
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