Cancel Revolut Ultra the easy way

Overview

Revolut Ultra is Revolut's top-tier Paid Plan offering premium banking features for frequent travellers and high-demand users. The plan is structured as a 12-month plan available for monthly or annual billing and bundles travel insurance, enhanced cashback and higher ATM withdrawal limits.

Key benefits

Core features include fee-free ATM withdrawals up to £2,000 per month, unlimited currency exchange, free airport lounge access, up to 4.00% AER (variable) interest on savings, 3GB eSIM data per month and RevPoints rewards.

Company facts

Official plan details and terms are published by Revolut at their plan pages and Paid Plans terms. See Revolut's official pages for full legal terms: Ultra plan and Paid Plans terms.

In-app (iOS and Android) detailed steps

1. Open the Revolut app on your device.
2. Tap Profile or the account icon and select "Plan" or "My Plan".
3. Tap "Manage" then choose "Cancel plan" or "Downgrade" and follow the on-screen confirmations.
4. Keep the in-app confirmation screen or save the email confirmation as proof.

Web / Help Center steps

1. Sign in at Revolut on desktop and open account settings or visit Paid Plans.
2. Use the help center flow for Paid Plans or submit a request in your account dashboard asking to cancel the Ultra plan.
3. Save the email or web confirmation.

Phone support

1. Open the Revolut app and navigate to Help to see if in-app call support is available for your account.
2. If a phone number is shown, call and request cancellation, then ask the agent to send written confirmation to your app inbox or email.
3. Record the date, time and name of the agent as backup.

Email and complaints steps

1. Email [email protected] with your account details, the request to Cancel the Ultra plan and the desired cancellation date.
2. Attach screenshots of your plan and any payment receipts if needed.
3. Retain the sent email and Revolut reply as proof.

Postal cancellation steps

1. Write a signed letter stating you wish to Cancel the Revolut Ultra Paid Plan and include your full name, registered address, date of birth and account email.
2. Send by registered post to Revolut Ultra, 7 Westferry Circus, E14 4HD London, United Kingdom.
3. Keep the proof of postage and any reply from Revolut.

Moving abroad

If you move address, you may Cancel your plan via the app. Proof required: new address documentation such as a utility bill or bank statement showing the new UK address or foreign address as applicable. Legal basis: Consumer Contracts Regulations 2013 for online contracts when relocation affects service delivery.

Price increase

If Revolut increases the price of the Paid Plan, you can Cancel if you do not accept the new price. Required proof: screenshot of the price change notice from Revolut or the email confirming the increase. Legal basis: Consumer Rights Act 2015 and the CMA guidance on unfair contract terms; follow the notice in Revolut's Paid Plan terms.

Death of the subscriber

Estate administrators should contact Revolut to close plans. Required proof: death certificate and proof of estate administration or executor appointment. Legal basis: company account handling under financial services practice.

Legitimate grounds accepted by Revolut

Revolut accepts downgrades and cancellations for reasons such as account closure, fraud, card issues and long-term disability where you cannot use benefits. Required proof: documents validating the claim (police report for fraud, medical certificate for long-term disability). Legal basis: Consumer Rights Act 2015.

End of commitment

The Ultra plan is a 12-month commitment. To Cancel after the minimum period, cancel in the app or in writing; benefits run until the end of the paid billing cycle. Required proof: not applicable for expiry at end of commitment.

Cooling-off period (14 days)

If you cancel within 14 days of starting a monthly or annual subscription, you are entitled to a full refund. Required proof: the subscription start date and request within 14 days. Legal basis: Consumer Contracts Regulations 2013 (14-day cooling-off period).

Before you cancel: negotiate

Revolut sometimes offers retention offers or temporary discounts on Paid Plans. There is no public list of guaranteed discounts for Ultra in the research data. To ask for a retention offer, use the in-app chat or call support and state you plan to Cancel. If no offer is available, escalate by emailing [email protected]. Official Paid Plans terms are at Paid Plans.

What cancelling saves you

Compute your yearly saving if you Cancel Ultra and switch to the cheapest competitor listed. Revolut Ultra costs £55 x 12 = £660 per year or the annual option £540 per year.

Yearly cost examples:

• Ultra monthly: £55 x 12 = £660 per year
• Ultra annual: £540 per year

Cheapest alternative from our competitor list: Zopa Bank Biscuit account at £0 per month, £0 per year. Savings vs Ultra:

• Switch from Ultra monthly to Zopa: £660 - £0 = £660 per year saved
• Switch from Ultra annual to Zopa: £540 - £0 = £540 per year saved

Other alternatives and yearly costs:

• Santander Edge Up: £5 x 12 = £60 per year
• NatWest Premier Reward Black: £36 x 12 = £432 per year
• Santander Edge Explorer: £17 x 12 = £204 per year

Consumer law that applies

In the United Kingdom the Consumer Rights Act 2015 requires services to be provided with reasonable care and skill and prohibits unfair contract terms. The Consumer Contracts Regulations 2013 provide a 14-day cooling-off period for online contracts, with a refund right. For financial services and e-money, Revolut is regulated and customers have additional protections under the Electronic Money Regulations 2011.

Regulators and escalation

Revolut Ltd is authorised as an e-money institution by the FCA (firm reference 900562). If you are unhappy after contacting Revolut, you can escalate to the Financial Ombudsman Service. Their address is Exchange Tower London E14 9SR, UK phone 0800 023 4567. Citizens Advice can provide guidance. For disputed card payments, consider Section 75 or chargeback via your card issuer where eligible.

Auto-renewal and unfair terms

The Competition and Markets Authority treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. If you find Revolut's cancellation process unclear, cite the CMA guidance when complaining and request a clear written confirmation and refund where the law permits.

Access and remaining benefits

After cancelling, your Ultra benefits remain until the end of the paid billing cycle. If you downgrade within 14 days you are eligible for a full refund. If you downgrade after 14 days and within 6 months on monthly billing, you must pay the current month plus an additional month's subscription as a break fee. For annual subscribers who downgrade after 14 days but within 6 months, no break fee applies but no refund of the annual payment will be given.

Data and re-activation

Your Revolut account remains active unless you close it. You may re-subscribe to Ultra later, subject to Revolut's upgrade/downgrade rules which may restrict changes more than once in a 12-month period. If a physical Ultra card was issued and you request a refund, Revolut may charge the card fee of £50 and delivery fees and may deactivate the card.

Final billing and receipts

Keep screenshots of plan status, confirmation emails and bank statements showing plan charges. If you believe you are due a refund under the 14-day right or under Revolut's Paid Plans policy, include those documents when requesting the refund.

Follow this checklist to complete cancellation and protect your rights.

• Open the Revolut app and follow Profile > Plan > Manage > Cancel. Save the confirmation screen.
• If you prefer, send a signed registered letter to Revolut Ultra, 7 Westferry Circus, E14 4HD London, United Kingdom and keep proof of postage.
• If you subscribed within the last 14 days, request a full refund and note the subscription start date.
• If you paid monthly and are within 6 months, expect a break fee equal to one month (£55) unless you paid annually.
• Save all emails and screenshots related to cancellation, billing and any chat transcripts.
• If you do not get a satisfactory reply, escalate to the Financial Ombudsman Service at Exchange Tower London E14 9SR or call 0800 023 4567.