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We generate and send your cancellation letter to Rocket Money by registered mail
Sender
Recipient
Digital registered letter with receipt of acceptance
Subject : Cancellation of Rocket Money agreement
Step-by-step UK guide to cancel Rocket Money, refunds, rights under UK law, and alternatives. Includes pricing, address and escalation paths.
| fastest method (name it + why) | Mobile app - use 'Cancel This For Me' so Rocket Money cancels the subscription on your behalf; immediacy and in-app confirmation |
| effective delay | Immediate confirmation in-app (users report immediate confirmation) |
| notice period | Not published by Rocket Money |
| cancellation fee (amount or 0) | 0 GBP |
| minimum commitment | Not published by Rocket Money |
| phone + hours | Not published by Rocket Money |
| postal address for registered letter | Rocket Money, 124 City Road, EC1V 2NX London, United Kingdom |
Rocket Money is a personal finance app that tracks subscriptions, budgets spending, negotiates bills and offers a premium membership. The company operates under Rocket Money, Inc. (formerly Truebill) and is positioned as a subscription manager and money-saving assistant.
The app connects to your bank and card accounts to identify recurring payments, shows upcoming bills and lets members request cancellation assistance for supported services. Premium members can request Rocket Money to cancel subscriptions on their behalf.
| Full name | Rocket Money, Inc. (f/k/a Truebill, Inc.) |
| Headquarters | Silver Spring, United States |
| Subscribers | 10 million |
| Premium pricing model | Pay what you think is fair - from £7/month (Premium) |
| method | steps summary | estimated time | proof obtained | difficulty |
|---|---|---|---|---|
| Web | Open Recurring tab > View All > three dots > Cancel this for me | 5 to 10 minutes | In-app confirmation / email if provided | Easy |
| iOS (iPhone/iPad) | Cancel via Rocket Money app or if billed through Apple use Settings > [Your Name] > Subscriptions | 5 to 10 minutes (Rocket Money); 2 to 5 minutes (Apple) | In-app confirmation or Apple subscription cancelled receipt | Easy |
| Android (Google Play) | Cancel via Rocket Money app or via Google Play > Account > Payments & Subscriptions | 5 to 10 minutes | In-app confirmation or Google Play cancellation receipt | Easy |
| Phone | Not a standard cancellation channel for Rocket Money; use support email or post | Not publicly disclosed | Not publicly disclosed | Hard |
| Email support with account details to request cancellation | 1 to 5 days response time | Support reply by email | Medium | |
| Post (UK registered letter) | Send signed letter with account details and explicit cancellation request by tracked delivery | 5 to 10 days delivery + processing time | Royal Mail Recorded Delivery receipt + copy of letter | Medium |
If you signed up online, you have a 14-day cooling-off period under the Consumer Contracts Regulations 2013. To get a full refund, cancel within 14 days of the contract date. Provide proof of sign-up date such as order confirmation email or receipt. Law: Consumer Contracts Regulations 2013.
If Rocket Money increases the price without clear prior notice, you can object if the change is not permitted by the original contract. Provide the original terms and the notice of price increase. The Consumer Rights Act 2015 on fair contract terms may apply. Law: Consumer Rights Act 2015.
If you cannot use the service because you relocate or change circumstances, check the contract for termination rights. Required proof: new address or evidence of changed circumstance such as utility bill or tenancy agreement. Applicable law: Consumer Rights Act 2015 for service performance with reasonable care and skill.
To cancel on behalf of a deceased person, provide a copy of the death certificate and proof of authority (executor letter). The company must apply its internal policies; if it refuses, escalate to the Financial Ombudsman Service. Law: Consumer Rights Act 2015 for fair terms; escalate to the Financial Ombudsman Service if needed.
If Rocket Money fails to provide the service with reasonable care and skill, you can cancel and request remedy. Provide screenshots, logs, or correspondence showing failure. Law: Consumer Rights Act 2015.
If your subscription was for a fixed term, the contract should state when it ends. Provide the original contract or receipt. If Rocket Money charges beyond the term without clear renewal consent, you can dispute under the Consumer Contracts Regulations and the CMA rules on auto-renewal.
Rocket Money does not publish standard retention offers. Premium members can ask the app team to cancel subscriptions on their behalf or request support via [email protected]. When you contact support, state the exact subscription, your preferred outcome (immediate cancellation or pro rata refund), and provide order details. If Rocket Money cannot cancel a third-party billed through Apple or Google Play, follow the platform cancellation route shown in the app.
Rocket Money Premium is listed as starting from £7 per month. Yearly cost calculation: 7 GBP x 12 = 84 GBP per year. Free plan cost: £0 per month, £0 per year. Yearly saving when downgrading from Premium to Free: 84 GBP - 0 GBP = 84 GBP per year.
Cheapest real alternative from available competitors: Money Dashboard at £0 per month. Comparison math: Rocket Money Premium 7 GBP/month = 84 GBP/year; Money Dashboard 0 GBP/month = 0 GBP/year; saving = 84 GBP/year.
Consumer Contracts Regulations 2013 - 14-day cooling-off period for distance contracts concluded online, with a refund unless you asked for immediate access to digital content. Consumer Rights Act 2015 - services must be performed with reasonable care and skill and contract terms must be fair.
If Rocket Money fails to resolve your cancellation or refund complaint, escalate first to Rocket Money in writing. If unresolved, complain to the Financial Ombudsman Service for financial complaints. The Competition and Markets Authority (CMA) scrutinises hard-to-cancel subscriptions and unclear auto-renewal practices. For card payments, consider chargeback or Section 75 where applicable.
1) Send a recorded letter to Rocket Money, 124 City Road, EC1V 2NX London, United Kingdom documenting the cancellation request. 2) If no satisfactory reply within 8 weeks, submit a complaint to the Financial Ombudsman Service. 3) For incorrect card charges, contact your card issuer to request a chargeback or Section 75 claim if the transaction qualifies.
After cancellation, verify that you no longer see upcoming charges in the app and that Rocket Money has sent written confirmation. If you had an annual subscription and cancellation is after the 14-day cooling-off period, access may continue until the paid period ends.
If you want your account data deleted, request deletion via [email protected]. Keep local copies of any important export or screenshots before requesting deletion. Ask for confirmation when deletion is complete.
To re-activate, reinstall the app and sign in with the same account. If you previously cancelled within the 14-day cooling-off period and received a refund, you may need to re-subscribe and pay the then-current price.
Follow this checklist to ensure a clean cancellation and preserve your rights.
£0
/ mois
Subscription tracking, bill negotiation, upcoming bill tracking, transaction history, net income tracking, default transaction categorization, credit score viewing, basic budgeting with two custom categories, dark mode, financial education center.
from £7
/ mois
All Free features plus subscription cancellation through Rocket Money team, unlimited custom budgets, custom transaction categories, transaction tags, transaction rules, transaction splits, transaction notes, manual transactions, transaction export, net worth tracking, financial goals, full credit report access, account balance alerts, customizable dashboard, on-demand account syncing, account sharing, iOS widget, web access, and an AI companion in development. Includes a 7-day free trial.
No commitment. Billoff helps you cancel or adjust your Rocket Money subscription without hunting down every detail alone.
Below are common alternatives people compare for this type of subscription.
£0
/ mois
Yolt focuses on budgeting and FS connectivity with no paid Premium tier in the UK.
£0
/ mois
Money Dashboard is a free UK-first finance aggregator focused on budgeting and insight.
£0
/ mois
Emma offers both free features and optional paid tiers; free tier useful for basic subscription tracking.
Rocket Money is available in many countries. Here are several frequently cited markets:
What you should know about Rocket Money subscription and cancellation terms:
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds depend on billing date, country, and payment channel.
The family plan admin can add or remove members per the service’s household and age rules.
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Rocket Money subscription, whichever payment method you use.
Cancel, adjust, or compare options in a few clicks.