Cancel Rocketpay the easy way

Overview

Rocketpay is a payment processing platform operated by Absird Financial Technologies Pvt Ltd. It provides merchant services including card payment terminals, an online payment gateway, transaction reporting and settlement services.

Who uses Rocketpay

Rocketpay targets businesses such as lenders, fintechs, retailers, distributors, manufacturers and subscription businesses that need payment acceptance, recurring billing and basic fraud protection.

Company facts

Web cancellation (for subscriptions bought on rocketpay.co.in)

1. Go to the Rocketpay official site and use the contact or support form. Official pages: https://www.rocketpay.co.in/ and https://www.rocketpay.co.in/about.
2. Send a clear request: state your account identifier, the service to cancel, the desired cancellation date and ask for written confirmation.
3. Keep the support ticket number or the email reply. Cancellation for web subscriptions takes effect at the end of the current paid term.

iOS cancellation (App Store)

1. Open Settings on your iPhone or the App Store app.
2. Tap your Apple ID, then Subscriptions and select Rocketpay.
3. Use Apple subscription management to cancel. Rocketpay cannot cancel App Store purchases directly.

Android cancellation (Google Play)

1. Open Google Play Store, tap your profile, then Payments and Subscriptions, then Subscriptions.
2. Select Rocketpay and Cancel subscription using Google Play tools.
3. Keep Google Play cancellation confirmation for proof.

Phone cancellation

1. Phone support number: not publicly disclosed. If you call, immediately follow up with an email or a posted letter that exactly repeats your request.
2. Ask for a ticket number and a written confirmation.

Postal cancellation (recommended for legal proof)

1. Prepare a signed letter stating you wish to cancel, include account details and desired cancellation date.
2. Send by Royal Mail Signed For or Special Delivery to: Rocketpay, 50 Broadway, SW1H 0DB London, United Kingdom.
3. Keep the Royal Mail proof of delivery date. The notice period typically runs from the date Rocketpay receives the letter.

Moving or change of business address

If you move premises and the new location prevents use of Rocketpay hardware or services, provide proof of new address such as a commercial lease or utility bill. The contract terms and minimum commitment still apply unless Rocketpay agrees to early termination.

Applicable law: Consumer Rights Act 2015 where services are provided with reasonable care and skill.

Price increase

If Rocketpay raises the subscription fee or transaction rates, you may have a right to terminate under the contract. Provide the contract clause showing the price change and the company notice. Keep written evidence of the price increase and your cancellation request.

Applicable law: Consumer Contracts Regulations 2013 and Consumer Rights Act 2015 insofar as contract fairness is concerned.

Death of a sole trader or subscriber

For sole traders, produce a death certificate and a grant of probate or other legal authority. Contact Rocketpay support and send documents by email and post. Contract liability for remaining charges depends on the contract terms and the estate's acceptance of liabilities.

Applicable law: Contract law and insolvency/probate rules - seek legal advice for estate obligations.

Legitimate ground - service failure

If Rocketpay fails to deliver a paid feature or the service is not activated in the agreed timeline, request a pro rata refund. Research shows Rocketpay may refund onboarding fees or pro rata amounts if the service was not delivered. Provide emails, timestamps and screenshots showing failure to deliver.

Applicable law: Consumer Rights Act 2015.

End of minimum commitment

If the minimum contract period (reported as 12 to 36 months) has ended, send written notice aligned to your billing cycle 30 to 90 days before the intended cancellation date. The notice period starts on receipt by Rocketpay.

Applicable law: Contract terms and Consumer Rights Act 2015.

Cooling-off period

For contracts concluded online, the Consumer Contracts Regulations 2013 provide a 14-day cooling-off period with a right to a refund unless you expressly accepted immediate digital content or service start. Rocketpay materials do not clearly publish a standard 14-day refund right; refer to the Citizens Advice guidance: Citizens Advice on cancelling a service.

Applicable law: Consumer Contracts Regulations 2013.

Before you cancel: negotiate

Rocketpay does not publish a standard retention offer in public materials. To propose negotiation, email support or request a call: ask for a reduced monthly fee, lower terminal rental or a change in transaction rate. If Rocketpay refuses, request any counteroffer in writing so you can compare costs.

What cancelling saves you - example maths

Use the published UK pricing range to estimate annual savings. Example with a mid-range service fee and terminal rental:

• Service fee: £30 per month
• Terminal rental: £15 per month
• Total monthly cost: £30 + £15 = £45
• Annual cost: £45 x 12 = £540 per year

If you cancel and switch to a free alternative account for basic payments (competitor example below), saving is:

• Rocketpay annual cost: £540
• Alternative annual cost: £0
• Yearly saving: £540 - £0 = £540

Concrete price points used in calculations from Rocketpay research: service fees £15 and £50 per month, terminal rental £15 and £35 per month, chargeback fees £15 and £25 per incident, PCI compliance £5 and £15 per month.

Cheapest real alternative

One low-cost alternative for bank accounts and merchant services is a digital bank current account with £0 monthly fee. Competitors listed below include Starling Bank (£0 per month) and Monzo (£0 per month). If you only need a business current account without Rocketpay terminal rental, switching can save between £180 and £1,080 per year depending on your Rocketpay plan chosen.

Key UK consumer laws

Applicable laws include the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and protects against unfair contract terms. The Consumer Contracts Regulations 2013 create a 14-day cooling-off right for most online or off-premises contracts.

Auto-renewal and unfair terms

The Competition and Markets Authority treats unclear auto-renewal and hard-to-cancel subscriptions as potential unfair practices. If Rocketpay uses unclear renewal terms, you can complain to the CMA and use Citizens Advice guidance: Citizens Advice.

Escalation path

First complain to Rocketpay in writing. If unresolved, escalate to the Financial Ombudsman Service for payment-related disputes. For card payments, consider Section 75 or a chargeback through your card issuer where eligible. Keep copies of letters and proof of delivery for any escalation.

Check final bill and settlements

Confirm your final invoice and any outstanding charges. If you process payments, ensure settlement of pending transactions and reconcile payouts. Rocketpay typically charges full fees for the billing period in which you cancel.

Data and account access

Request a copy of transactional data and merchant reports you need for accounting. Ask Rocketpay to confirm the retention period for your data and request deletion where permitted by law.

Re-activation and alternatives

If you want to re-activate, ask Rocketpay for re-onboarding terms. Compare costs with alternatives such as Starling Bank (£0 per month) or Monzo (£0 per month) for basic business banking and cheaper payment acceptance options.

Use this checklist to cancel Rocketpay cleanly and keep proof for escalation if needed.

• Identify whether your subscription was bought via Apple App Store, Google Play or Rocketpay website.
• If via app store, cancel in the Apple App Store or Google Play and save the cancellation receipt.
• If via web, email Rocketpay support and request written confirmation of cancellation.
• Send a signed cancellation letter by Royal Mail Signed For or Special Delivery to Rocketpay, 50 Broadway, SW1H 0DB London, United Kingdom.
• Keep copies of contract, invoices and any notices of price increases.
• Check for early termination fees: contracts may have 12 to 36 month commitments and early termination fees of 50% to 100% of remaining charges.
• Request a final settlement invoice and transactional data for your records.
• If you paid by card and believe you are owed a refund, contact your card issuer about chargeback or Section 75 if applicable.