Cancel Segpay the easy way

Core service

Segpay is a payment processor and merchant acquirer that specialises in recurring payments for merchants, including high-risk sectors such as adult, dating and nutraceuticals. Segpay handles recurring billing, one-time payments and digital purchases for online merchants and partners.

Who uses Segpay

Segpay's target customers are e-commerce merchants and subscription-based content providers who need payment processing and recurring billing solutions. Segpay is licensed to process in multiple currencies and serves merchants in the United States, United Kingdom and Europe.

Company facts

Web / Self-service portal

1. Go to the Segpay customer portal or the merchant site that charged you. Official customer help and portal links are available at https://cs.segpay.com/.
2. Sign in with the email used during sign-up.
3. Open the subscriptions or billing section and select the subscription to cancel.
4. Confirm cancellation and save or screenshot the confirmation screen. Expect an email confirmation.

Phone

1. Call one of Segpay's numbers: 1.866.450.4000 (U.S.) or +1.954.414.1610 (international).
2. Provide the email address used at sign-up, purchase ID, and the first six and last four digits of the card used.
3. Ask the agent for a cancellation reference and request an email confirmation.

Email

1. Send a detailed email to [email protected] including: full name, email used, purchase ID, billing descriptor (SegPayCS or SegPayEU as appears on statement), and first six plus last four digits of the payment card.
2. Request explicit confirmation of cancellation and the effective date.
3. Keep the reply email as proof.

Live chat

1. Open live chat at Segpay support.
2. Provide the same identification details listed for email.
3. Save the chat transcript or ask for a follow-up confirmation by email.

Post (registered letter)

1. Write a signed cancellation letter with full name, address, email used, purchase ID, and card digits (first six, last four), and request cancellation effective immediately or at end of billing period.
2. Send by recorded delivery to: Segpay, 20-22 Wenlock Road, N1 7GU London, United Kingdom.
3. Keep the postal receipt and record the delivery date for escalation if needed.

Moving / change of country

If you are cancelling because you move country and a merchant cannot service you, provide proof of new address such as a utility bill or tenancy agreement showing your name and new address. Segpay acts for merchants; cancellation based on moving may require the merchant to accept the change or refund according to the merchant's terms. Applicable guidance: Consumer Rights Act 2015 for service performance.

Price increase

If a subscription price increases and you do not accept the new price, cancel before the next renewal and ask for a pro rata refund for unused period. Provide the price change notice or billing statement showing the increase. Under UK rules, a unilateral price increase that is not clearly disclosed may be challenged under the Consumer Contracts Regulations 2013 and Consumer Rights Act 2015.

Death of subscriber

To cancel because of a subscriber's death, the executor or next of kin should send a signed letter and a copy of the death certificate to Segpay or the merchant. Include proof of the account holder's email or purchase ID if available. This is a practical requirement; the law does not provide a specific article but firms normally accept a death certificate to close accounts.

Legitimate ground (fraud, unauthorised charge)

If you suspect an unauthorised transaction, report it immediately to your card issuer and to Segpay at [email protected]. Provide bank statements showing the unauthorised charge, the purchase ID, and any communication with the merchant. Research notes Segpay may refuse returns after fraud claims, chargebacks or excessive refund requests; they list such reasons for refusing reinstatement.

End of minimum commitment

If your plan had a fixed minimum commitment period, cancel at the end of that period by following the portal or email route above. If a contractual termination fee appears disproportionate, the Consumer Rights Act 2015 can render unfair terms unenforceable.

Cooling-off period (14 days)

For online purchases and most subscriptions you have a 14-day cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The 14-day period starts the day after signing up or the day after you receive confirmation. If digital content was downloaded or streamed with your express consent and you acknowledged losing the right to cancel, the right may be lost. For free trials converting to paid subscriptions, the Digital Markets, Competition and Consumers Act 2025 requires reminders for trial-to-paid conversions.

Before you cancel: negotiate

Research shows no public record of standard retention offers made by Segpay itself because Segpay is a payment processor; retention offers are controlled by the merchant. If you want to negotiate, contact the merchant charging through Segpay first and request: a reduced rate, a pause on the subscription, or a pro rata refund. Provide your purchase ID, billing descriptor and card digits. If the merchant refuses, ask Segpay support at Segpay contact page to confirm whether the merchant has authorised any partial refunds or holds.

What cancelling saves you - example calculation

Segpay does not publish consumer subscription prices because it is a merchant processor. Use a real alternative cost to show savings. Example: if a merchant charged you £12.99 per month, annual cost is 12.99 x 12 = £155.88 per year saved by cancelling. Cheapest real alternatives from competitor banks or services in our data: Monzo optional paid plan from £3.00 per month which equals 3.00 x 12 = £36.00 per year. Calculation examples:

• Current recurring charge example: £12.99 x 12 = £155.88 per year.
• Monzo paid plan: £3.00 x 12 = £36.00 per year. Yearly saving by switching from example charge to Monzo plan: £155.88 - £36.00 = £119.88.
• Segpay merchant registration fees for high-risk sectors are published in USD: Visa $950 and MasterCard $500. Converted to GBP using published conversion at time of guide preparation gives approximate figures: Visa registration fee = £760 per year; MasterCard registration fee = £400 per year. (These are merchant fees, not consumer subscription prices.)

Key UK laws and regulators

Primary protections: Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The Competition and Markets Authority (CMA) is active on unfair auto-renewal practices. For financial disputes, the Financial Ombudsman Service may be relevant.

Cooling-off and refunds

The Consumer Contracts Regulations 2013 give a 14-day cooling-off period for most online purchases; the trader must refund within 14 days of cancellation. Exceptions include digital content downloaded or streamed with express consent. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and rules out unfair cancellation penalties.

When to escalate

If Segpay or the merchant refuses a refund after proper cancellation, escalate as follows: complain formally to the merchant; if unresolved, use Citizens Advice for guidance and escalate to Trading Standards or the CMA for consumer practice issues; if the product is a financial service, consider the Financial Ombudsman Service; for card payments, consider a Section 75 claim or a chargeback via your card issuer.

Check final billing and statements

Watch your bank statement for at least one billing cycle to confirm no further SegpayCS or SegPayEU charges appear. If an unexpected charge appears, contact your card issuer and Segpay with evidence.

Access and data

If cancellation affects access to content, export or save any data you need before the content is removed. Request confirmation in writing that your account was closed and whether any personal data will be retained; Segpay's privacy and terms pages describe processing: see terms and conditions.

Re-activation or disputed refunds

If you want to restart the service, contact the original merchant. For dispute over refunds, keep all evidence: confirmation emails, chat transcripts, bank statements, and registered letter receipts for escalation to Trading Standards, the CMA or the Financial Ombudsman Service.

Follow this checklist to cancel and protect yourself.

• Find the billing descriptor on your bank statement (SegPayCS or SegPayEU).
• Locate your purchase ID and the email used to sign up.
• Choose the fastest channel: portal or live chat at Segpay support.
• Provide required details: email, purchase ID, first six and last four digits of the card.
• Request written confirmation and save it.
• Monitor your statement for one billing cycle to confirm no more charges.
• If you do not receive a refund you are owed, send a recorded letter to Segpay, then escalate to Citizens Advice and Trading Standards or your card issuer for chargeback or Section 75 where applicable.