Cancel Worldpay the easy way

Core service

Worldpay is a payments company offering card processing, eCommerce gateways, and terminal hire to accept, authorise and settle electronic payments for merchants globally.

Who uses it

Worldpay targets businesses of all sizes including small and medium enterprises, large corporates and marketplaces that need payments infrastructure and terminal rental.

Key commercial facts

Official Worldpay pages: worldpay.com and the UK eCommerce product page Worldpay eCommerce.

Phone

1. Call 0191 203 7318.
2. Explain you wish to give one month prior written notice to cancel the agreement (for customers who are not a Large Enterprise or Large Charity).
3. Ask for written confirmation by email and a reference number; keep that as proof.
4. If you have equipment on hire ask for end-of-hire instructions and any return labels.

Post (registered letter)

1. Prepare a signed termination letter including your merchant account number, company name and the date you want the notice to be treated as given.
2. Send by registered post to: Worldpay, Fifth Avenue, NE11 0EL Gateshead, United Kingdom.
3. Keep the proof of posting and delivery receipt; your cancellation becomes effective one month after they receive the written notice (where applicable).

Email

1. Send email to [email protected] with subject "Notice of termination" and include your merchant ID and contact details.
2. Request written confirmation and a final settlement date.
3. Save the sent email and any reply as proof.

Merchant support portal / online

1. Open a support case at Worldpay merchant support.
2. Attach your contract copy and request cancellation and any terminal return instructions.
3. Retain the support ticket reference and subsequent emails.

Through a platform or third-party PSP

1. If you were onboarded by a platform that uses Worldpay, contact the platform operator and request they stop Worldpay processing for your account.
2. Follow the platform's termination process and obtain their confirmation that Worldpay services were terminated for your merchant ID.

Moving address or changing company structure

If your business moves location or your company is restructured you must provide a new registered address and proof such as a Companies House filing or utility bill. Worldpay does not publish a specific cancellation rule for moving; treat this as a standard contract change and request termination by written notice to [email protected]. Applicable law: Consumer Rights Act 2015 for services performed with reasonable care and skill when relevant.

Price increase

If Worldpay increases fees not permitted by the contract you may be able to terminate. Provide the contract clause showing fixed pricing or show the notification of price increase from Worldpay. If the increase breaches an agreed term you may give written notice and, if needed, claim that the change is a material variation. Applicable law: Consumer Rights Act 2015 concerning unfair terms and the CMA guidance on auto-renewal and unfair contract terms.

Death of subscriber

If the merchant is an individual and the subscriber dies provide a death certificate and the executor contact details. Request termination and settlement of any outstanding balances in writing to Worldpay, and include proof of authority to act for the estate.

Legitimate ground - Worldpay breach or insolvency

Worldpay customers may terminate with immediate effect if Worldpay commits a material breach that is not remedied within 21 days after a notice requiring remedy, or if Worldpay becomes subject to insolvency proceedings. Required proof: written notice of breach served and evidence it was not remedied, or public insolvency documents. This is stated in Worldpay terms: material breach remedy period 21 days.

End of commitment (contract expiry)

For terminal hire agreements there is an 18 month minimum term in many Worldpay offers. After minimum term expiry, give one month prior written notice by phone or post and keep the return instructions for hardware. If a minimum term still applies, include the return and final invoice settlement instructions in your notice.

Cooling-off (consumer rights)

If you bought a service online or off-premises you normally have a 14 day cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To cancel within 14 days send notice and request refund. If services were provided during the cooling-off period the business may keep an amount to cover those services. Applicable law: Consumer Contracts Regulations 2013 and Consumer Rights Act 2015.

Before you cancel: negotiate

There are no widely published "retention offers" from Worldpay in the research data. However the research does document specific promotional rental terms you can request: countertop terminal rent is shown as "£10 + VAT" per month (annual £120 + VAT) and mobile terminal rent at "£15 + VAT" per month (annual £180 + VAT). Worldpay also runs a special offer of "£0/month" terminal rental for new customers under certain promotions valid until specific dates in 2026. Ask support for a bespoke blended rate based on your annual card turnover and to confirm any temporary "£0/month" terminal offer. When you call 0191 203 7318 or open a ticket at Worldpay merchant support request: a price review, waiver of early-return fees and any short-term promotional rental waiver.

What cancelling saves you - example calculations

Use these real prices from Worldpay pricing data to compute yearly savings if you cancel or switch.

• Worldpay eCommerce Standard Gateway: £19.95 x 12 = £239.40 per year.
• PCI DSS service fee: £5 x 12 = £60 per year.
• Minimum monthly service charge (MMSC): £15 x 12 = £180 per year.

Example 1 - switch from Worldpay eCommerce Standard Gateway to a £0 per month alternative:

£19.95 x 12 = £239.40 saved per year.

Example 2 - cancelling a paid terminal rental (countertop) charged at £10 + VAT per month (exclude VAT for comparison):

£10 x 12 = £120 per year.

Cheapest real alternative from the competitor list in the research is Monek with a monthly fee of £0 for online payments. Switching Standard Gateway to Monek saves £239.40 per year. Confirm these prices when negotiating because Worldpay pricing can be bespoke based on turnover and card mix; Worldpay public pricing pages: Worldpay eCommerce.

Key UK laws and regulator

Your core protections are under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The Financial Conduct Authority (FCA) regulates many payment-services businesses and the Competition and Markets Authority (CMA) has produced guidance on unfair auto-renewal and hard-to-cancel subscriptions.

Cooling-off and refunds

The Consumer Contracts Regulations 2013 give a 14 day cancellation right for most services bought online or off-premises. If you cancel inside 14 days you are entitled to a refund, except where you agreed to immediate digital content supply. For services performed with reasonable care and skill see the Consumer Rights Act 2015.

Escalation steps

1. Complain to Worldpay by writing to [email protected] or using their merchant support portal (Worldpay merchant support).

2. If unresolved, get advice from Citizens Advice: Citizens Advice - cancelling a service.

3. For regulated financial disputes consider the Financial Ombudsman Service or use card issuer chargeback or Section 75 where applicable for qualifying card payments.

Check final settlement

Confirm the date of final settlement and whether any outstanding transaction fees, chargebacks or minimum monthly service charge apply. Request a final invoice and a settlement timeline from Worldpay support.

Refunds and reversals

Worldpay refunds a card transaction by returning the amount to the customer card account and debiting the merchant's nominated bank account. Refunds require an originating transaction to reverse; Worldpay may refuse refunds that do not meet agreement conditions. If a transaction was authorised and then cancelled ask Worldpay to cancel the authorisation code via the Authorisation Centre.

Return rented equipment

If you had terminal hire under an 18 month minimum term check return instructions provided by Worldpay; request a return reference and keep tracking for proof of return.

Data and access

Export transaction reports and reconciliation files before service termination. Request confirmation that access to dashboards and data will end on the settlement date and ask for a secure copy of your reports if needed.

Follow this checklist to cancel cleanly and reduce continuing charges.

• Find your merchant ID, contract copy and last settlement details.
• Call 0191 203 7318 and request one month prior written notice confirmation or send a registered letter to Worldpay, Fifth Avenue, NE11 0EL Gateshead, United Kingdom.
• Request written confirmation by email or support ticket and keep all correspondence.
• Ask for terminal return instructions if you rent equipment and note any minimum term balance.
• Export transaction and reconciliation reports before access is removed.
• If you expect refunds, supply refund details to Worldpay and keep proof of transactions needing reversal.
• If dispute persists, escalate to Citizens Advice or the Financial Ombudsman Service and consider chargeback or Section 75 if payment was by card.