Cancel Absolute Collagen the easy way

Overview

Absolute Collagen is a UK-based beauty supplements company selling liquid and powdered marine and bovine collagen products aimed at improving skin, hair and nails. The brand sells single-purchase items and recurring subscription plans with discounted pricing and promotional gifts.

Products and formats

Product formats include drinkable liquid collagen shots, powder pouches and sachets, and combined supplements like Skin Pro, Hair Pro and Sculpt Pro. Subscription options vary by product and often include initial discounts and free delivery.

Company facts

Web / Online account cancellation

1. Log in to your account at the Absolute Collagen site.
2. Navigate to Subscriptions or Orders and select the subscription you want to cancel.
3. Follow the on-screen steps to Cancel or Manage Subscription and confirm.
4. Keep a screenshot of the confirmation page or a confirmation email for proof.

iOS / Android apps

1. Absolute Collagen does not publish a dedicated UK app for subscription management. If you subscribed via the website, use the website account management described above.
2. If the subscription was processed through an app store, you must cancel through App Store or Google Play subscriptions - consult the app store provider for refunds and management.

Phone cancellation

1. Call 020 3962 0370 and tell the agent you want to Cancel your subscription.
2. Provide your full name, home address, order number, phone number and email address.
3. Ask the agent for a confirmation email or reference number and note the time of the call.
4. If you call before 7 am UK time, the subscription terminates the same day; otherwise termination is processed the following day.

Email cancellation

1. Send an email to [email protected] with subject line "Cancel subscription" and include name, address, order number, phone and email.
2. Request a written confirmation and keep the reply as proof.
3. Allow up to 5 working days for processing and follow up if no confirmation is received.

Post cancellation

1. Write a signed letter to Absolute Collagen, 103 Colmore Row, B3 3AG Birmingham, United Kingdom, stating you wish to Cancel the named subscription and include order number and contact details.
2. Send by registered post and retain proof of posting.
3. Processing time can be longer; expect 3 to 10 days for a response.

Moving abroad

If you permanently move outside the UK and can show proof of new address (utility bill or official correspondence), Absolute Collagen does not publish a specific relocation policy. You should contact [email protected] with the proof and request cancellation. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Price increase

If Absolute Collagen increases the price of a subscription, the company must follow the terms in your contract. If the increase is effectively a variation to your contract and you do not accept it, you may Cancel under the contract terms. Keep written proof of the price change and your cancellation request. Applicable law: Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

Death of the subscriber

In the event of a subscriber death, Absolute Collagen accepts cancellation requests when provided with a death certificate and proof of identity from the estate representative. Contact [email protected] with documents and request account closure.

Legitimate grounds accepted by Absolute Collagen from research

Research shows Absolute Collagen accepts cancellations by direct request, account management, email and Messenger. There is no public list of additional legitimate grounds such as long-term illness; supply relevant documents when contacting support. Applicable law: Consumer Rights Act 2015.

End of commitment

If your plan includes a promotional period or minimum-term offer, Absolute Collagen does not publish a mandatory minimum commitment for standard subscriptions. If a minimum term exists in your order, Cancel free of charge on or after the end date or follow the account cancellation steps. Applicable law: Consumer Contracts Regulations 2013.

Cooling-off (right to change mind)

For most non-ingestible products bought online you have a 14-day cooling-off period starting from receipt of the goods to Cancel and receive a refund. Drinkable collagen supplements are excluded from the right to change your mind due to health and safety reasons. To return non-drinkable items you must keep packaging undamaged and return within 14 days of telling Absolute Collagen you changed your mind. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Before you cancel: how to negotiate

Absolute Collagen is known to offer introductory discounts and occasional free gifts on subscriptions and first orders. Research shows offers such as extra £5 or £15 off first subscription items and free delivery on recurring orders. To negotiate retention, contact support by phone at 020 3962 0370 or email [email protected], explain why you want to Cancel, and ask for a retention offer or a pause. If an agent offers a price or pause, request the offer in writing.

What cancelling saves you - yearly cost comparison

Example 1 - Marine Liquid Collagen Drink subscription at £55.98 per month: £55.98 x 12 = £671.76 per year.

Example 2 - Marine Liquid Collagen one-time purchase 14 day supply at £33.99 is not a monthly ongoing cost; recurring subscriptions cost more per year.

Cheapest alternative example from competitors: Naturally Collagen product starting at £19.99 per month (selected competitor starting price). Yearly cost comparison: £19.99 x 12 = £239.88 per year. Savings by cancelling a £55.98 subscription and switching to a £19.99 alternative: £671.76 - £239.88 = £431.88 per year.

Show the math: 1) £55.98 x 12 = £671.76; 2) £19.99 x 12 = £239.88; 3) Annual saving = £671.76 - £239.88 = £431.88.

Note: competitor prices are displayed on their sites; see competitor links in the sources.

Key UK consumer laws

Your rights come from the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The 2013 Regulations give a 14-day cooling-off period for most distance contracts. The Consumer Rights Act 2015 requires goods and services to be as described, fit for purpose and of satisfactory quality.

Auto-renewal and hard-to-cancel subscriptions

The Competition and Markets Authority treats hard-to-cancel subscriptions as potentially unfair. If you cannot cancel using the advertised methods, raise the issue with Absolute Collagen and keep records. If the company refuses to cancel or makes cancellation unduly difficult, you may escalate the complaint.

How to escalate

1) Complain to Absolute Collagen first by email to [email protected] and keep copies. 2) If unresolved, get independent advice from Citizens Advice. 3) For payment disputes, consider Section 75 if you used a credit card or ask your bank for chargeback if paid by debit card. 4) If the issue is persistent and systemic, contact the relevant ombudsman or the Competition and Markets Authority for guidance.

Check final billing

After you Cancel, review your payment method and bank statements for the next scheduled charge. Absolute Collagen processes some cancellations the next day if after 7 am; therefore a charge may occur if the cancellation missed the midnight cut-off. If you are charged after cancelling, contact [email protected] immediately and keep timestamps.

Account data and reactivation

Your account details remain with Absolute Collagen unless you request deletion. To reactivate, log in to your account and resubscribe or contact support. If you require deletion of personal data, request this by emailing [email protected] and reference data protection rights.

Proof and disputes

Keep screenshots, call times, confirmation emails or registered post proofs. If there is a dispute about whether you cancelled in time, use your proof to support a refund or a chargeback request.

Follow these steps in order to ensure a clean cancellation and protect your rights.

• 1) Identify the subscription: find order number, product name and billing date.
• 2) Choose cancellation channel: phone (020 3962 0370) for fastest action, or email [email protected] for written proof.
• 3) Send cancellation request at least by midnight before the scheduled processing date or call before 7 am to end same day.
• 4) Request written confirmation and save it: screenshot confirmation page, save emails or Messenger threads.
• 5) Monitor bank statements for any post-cancellation charges for 14 days.
• 6) If charged incorrectly, escalate to Absolute Collagen support, then use Section 75 or chargeback with your card issuer if required.
• 7) If returning non-drinkable goods within the 14-day cooling-off, keep packaging undamaged and send the items back by tracked post.