Cancel Beauty Pie the easy way

Core service

Beauty Pie is a membership model for beauty and cosmetics that gives members access to lower, member-only prices on skincare, makeup, haircare and fragrances. Membership is paid as an annual fee and members then buy products at member prices.

How membership works

Beauty Pie charges an annual membership fee that unlocks access to member pricing and other benefits like sample offers and free standard shipping over a threshold. Members still pay for the products they order and for shipping unless a promotion applies.

Company facts

Web (cancel in your account)

1. Open a browser and go to Beauty Pie terms and conditions or directly to your account at beautypie.com.
2. Log in to your account using your email and password.
3. Open Account settings and select the Membership and Billing section.
4. Follow the on-screen prompts to cancel your membership.
5. Save any on-screen confirmation and watch for a confirmation email from Member Happiness.

iOS / Android

1. If you subscribed through the Beauty Pie app and your payment appears on an Apple or Google Play receipt, manage subscription via the App Store or Google Play subscription settings.
2. If you cannot find an in-app subscription entry, cancel via the website following the steps above.
3. If billed directly by Beauty Pie on your card, cancel through the account Membership and Billing page.

Phone

1. Beauty Pie does not publish a direct phone cancellation pathway. Use the website contact options to request phone support if needed.
2. If a telephone number is provided by support, request a call-back and obtain a ticket number.

Email / Contact form

1. Open Beauty Pie help and the contact form or the Member Happiness Team link.
2. Submit your cancellation request including your full name, account email and order reference if relevant.
3. Keep the reply email as proof of cancellation.

Post (registered letter)

1. Write a signed cancellation letter addressed to: Beauty Pie, 70 Berners Street, W1T 3PQ London, United Kingdom.
2. Include your account name, email and membership details.
3. Send by recorded or registered post and keep the delivery receipt.

Cooling-off period (14 days)

Rule - You may cancel a newly-purchased or newly-renewed Membership within 14 days beginning on the day after you purchased or renewed it under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If no orders were placed, Beauty Pie will refund the full cost of the Membership. If orders were placed, Beauty Pie may deduct the reasonable cost of providing the Membership (calculated as the non-member price of products ordered minus what you paid).

Required proof documents - Order date, membership purchase confirmation, list of orders placed during the 14-day period.

Applicable law - The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - legislation.gov.uk.

Price increase

Rule - Beauty Pie does not publish a specific price increase cancellation policy in the available terms. If a price increase materially changes the contract, the Consumer Contracts or Consumer Rights Act principles on contract variation may apply.

Required proof documents - Notices from Beauty Pie showing the price increase and the original membership terms.

Applicable law - Consumer Rights Act 2015 for service variation and unfair contract terms.

Moving address (relocation)

Rule - Beauty Pie does not publish relocation-specific cancellation rules. You may cancel a distance contract under the Consumer Contracts Regulations where applicable.

Required proof documents - Proof of new address if you rely on inability to receive services or deliveries.

Applicable law - Consumer Contracts Regulations 2013.

Death of the subscriber

Rule - Beauty Pie does not publish a public procedure for cancelling due to death. In practice, contact Member Happiness and provide formal evidence.

Required proof documents - Death certificate and proof of authority from the estate administrator.

Applicable law - Not specified by Beauty Pie.

Legitimate ground (faulty service or goods)

Rule - If Beauty Pie supplies goods that are not of satisfactory quality or services not performed with reasonable care and skill, the Consumer Rights Act 2015 applies. Returns for hygiene reasons are restricted for opened goods as stated by Beauty Pie.

Required proof documents - Order number, photos of defect, batch numbers, correspondence with support.

Applicable law - Consumer Rights Act 2015.

End of commitment

Rule - Beauty Pie membership is an annual fee. Terms do not publish a fixed minimum commitment beyond the paid year. To avoid renewal you must cancel before renewal or use the 14-day cooling-off where applicable.

Required proof documents - Membership payment record and cancellation confirmation.

Before you cancel - negotiate

Retention offers Beauty Pie is known to make are not published in the official terms. If you want to keep a membership, contact the Member Happiness Team and ask for a retention offer. Common reasonable requests to make in writing are: a pro rata refund, a pause of membership, a discount on the next annual renewal, or waived shipping on the next order. If no offer is made, record the refusal email for escalation.

What cancelling saves you - yearly math

Beauty Pie current membership: £59 per year. Monthly equivalent: £4.92 per month as quoted by Beauty Pie.

Math - £4.92 x 12 = £59.04 per year. Official annual price: £59 per year.

Cheapest listed alternative from competitors: GLOSSYBOX at £13.50 per month or £138 per year (research lists annual £138). Comparison math: GLOSSYBOX £13.50 x 12 = £162.00 per year, but GLOSSYBOX lists an annual plan at £138 per year.

Saving example - If you cancel Beauty Pie and switch to the listed annual GLOSSYBOX plan priced at £138, you would pay £138 - £59 = £79 more per year. If you cancel Beauty Pie and keep no subscription you save the full membership cost: £59 per year.

Key UK laws that protect you

The main laws applicable are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for distance sales and the Consumer Rights Act 2015 for the quality of goods and services. The Competition and Markets Authority highlights that hard-to-cancel subscriptions and unclear auto-renewal terms can be unfair.

Cooling-off and refunds

The Consumer Contracts Regulations 2013 give a 14-day cancellation period for most online contracts starting the day after purchase. For newly-purchased or newly-renewed Beauty Pie memberships you have 14 days to cancel. If no orders were placed you receive a full refund. If orders were placed Beauty Pie may deduct reasonable costs as described in their policy.

Escalation steps

If the trader does not resolve your complaint: first complain to Beauty Pie and keep records, then seek help from Citizens Advice, and where applicable use payment remedies such as Section 75 or chargeback through your card issuer. For service quality disputes reference the Consumer Rights Act 2015.

Check final billing

Examine your bank or card statement for refund entries and any remaining charges. If you cancelled within 14 days and no orders were placed, expect a full refund. If orders were placed Beauty Pie may deduct a calculated cost; ask for a full breakdown in writing.

Access and account data

After cancellation you may still retain access to your account to download invoices. If you want personal data removed, submit a data deletion request through Beauty Pie support and keep a copy of the request.

Re-activation

You can re-join by purchasing a new membership on the join page. Previous order history usually remains attached to the same account email but new membership payment rules will apply.

Use this checklist the day you cancel to protect your rights and evidence.

• Log into your account and cancel via Membership and Billing. Save a screenshot of the cancellation confirmation.
• Keep any confirmation email from Member Happiness as proof.
• If within 14 days of purchase, request a refund in writing and note whether you placed orders during that 14-day period.
• If you ordered products during the 14-day cooling-off, request the calculation showing the deduction (non-member price minus what you paid).
• Keep batch numbers or photos for any faulty items; Beauty Pie customer reports mention issues where batch numbers were requested.
• If you return items by post, send them recorded and keep the delivery receipt.
• If there is a dispute, collect all emails, screenshots and receipts before escalating to Citizens Advice or your card issuer for chargeback/Section 75.