Cancel Booksy the easy way

Overview

Booksy is an online booking and business management platform for beauty and wellness professionals and their clients. It lets clients book appointments, lets businesses manage schedules, and offers paid business plans under Booksy Biz.

Who uses Booksy

Booksy is aimed at hair salons, barbershops, beauty salons, nail technicians, massage therapists, physiotherapists and similar SMBs plus their clients who book appointments.

Core features

Booking marketplace, calendar and staff management, SMS marketing credits, and integrated payment options with processing fees. Business plans include unlimited bookings and a monthly allocation of free SMS marketing messages.

Cancel an appointment via the Web

1. Sign in at https://booksy.com/ or through the Booksy Site.
2. Open My Bookings or upcoming appointments and select the booking to cancel.
3. Confirm cancellation; keep the on-screen confirmation and any email sent to you.
4. If the provider has a cancellation fee, expect charges up to 100% of the service value per the provider policy.

Cancel using the iOS app

1. Open the Booksy app on your iPhone.
2. Go to Bookings, select the appointment and tap Cancel.
3. Save the in-app confirmation and any email confirmation.

Cancel using the Android app

1. Open the Booksy app on your Android device.
2. Navigate to your appointments and select Cancel on the chosen booking.
3. Record the confirmation message or email.

Cancel by phone

1. Call the small or medium business (SMB) that runs the appointment; contact details are on the booking confirmation.
2. Ask the SMB to confirm cancellation by email or SMS and note the time called.
3. If cancellation is within the SMB policy window, request refund details directly from the provider.

Cancel by email

1. Email the provider listed on your booking confirmation or contact Booksy support at [email protected] for business account queries.
2. Include booking reference, date, time and full name to speed processing.
3. Retain sent message and any reply as proof.

Cancel by post (Booksy Biz subscription)

1. Prepare a recorded delivery letter stating you cancel the Booksy Biz subscription and include account details and the date you want the notice to start.
2. Send to: Booksy, 160 City Road, EC1V 2NX London, United Kingdom using Recorded Delivery (cost approx. £3.50).
3. Keep the receipt, tracking number and signed delivery confirmation as legal proof. Allow 5-7 business days for Booksy to acknowledge; contact support after 10 business days if no reply.

For official refund details for appointment cancellations see Booksy help - refunds.

Moving address

If you move and can no longer use a booked service, cancel the appointment via the Booksy Site or App and inform the provider. If cancellation falls inside the provider's penalty window the provider may charge up to 100% of the service cost. Supply proof of new address only if the provider requires it for a refund; Booksy itself does not require relocation proof.

Price increase

If the provider raises the price of a booked future service before the appointment, you can either accept the new price or cancel the appointment. For subscription price increases affecting Booksy Biz, check your contract: the Business contract generally requires 30 days notice to cancel. Relevant law: Consumer Rights Act 2015 regarding unfair terms.

Death of the subscriber

If the account holder dies, the estate executor should contact the provider or Booksy support by email at [email protected] with proof of authority and a death certificate to request closure of business accounts. Booksy's support documentation does not publish a separate death policy; provide legal proof as requested by the provider.

Legitimate ground / force majeure

Booksy accepts reasons for appointment cancellation supplied to the SMB; each SMB sets its own cancellation fees. Booksy does not hold payments for appointments; refunds are issued by the provider per Booksy help. Applicable law: Consumer Rights Act 2015 protects against unfair contractual penalties.

End of commitment / Booksy Biz

Booksy Biz subscription cancellations require at least 30 days notice. If cancelled mid-billing-cycle Booksy Biz generally provides no refunds for partial months. To ensure legal proof send recorded delivery to Booksy, 160 City Road, EC1V 2NX London, United Kingdom and keep receipt. Applicable reference: Booksy Biz contract terms and the guidance above.

Cooling-off period

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 consumers have a 14-day cooling-off period for most distance contracts. The Digital Markets, Competition and Consumers Act 2024 provides additional cooling-off protections for subscription contracts. If the supply of digital content started with your express consent and waiver of cancellation, cooling-off may not apply. Reference: Consumer Contracts Regulations 2013 and Digital Markets, Competition and Consumers Act 2024.

Before you cancel: negotiate

Research does not report standard retention offers from Booksy. If you want to keep the account instead of cancelling contact Booksy Biz sales via Booksy Biz contact or email [email protected] and request a retention offer, discount or downgrade. Suggested message: state your account details, the renewal date and request a reduction or pause and ask for written confirmation of any new price or pause terms.

What cancelling saves you - yearly math

Example using Booksy Biz published prices:

• Booksy Biz (1 user) £40 x 12 = £480 per year.
• Booksy Biz (Owner + 1 staffer) £45 x 12 = £540 per year.
• Booksy Biz (Owner + 2 staffers) £50 x 12 = £600 per year.

Cheapest listed competitor from research: LushLane at £22 per month x 12 = £264 per year. Savings example if you move from Booksy Biz 1 user to LushLane: £480 - £264 = £216 saved per year. Another competitor price: Nextro £29 per month x 12 = £348 per year; savings from Booksy Biz 1 user = £480 - £348 = £132 per year.

Key UK consumer laws

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 set a 14-day cancellation period for most distance and off-premises contracts. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and prevents enforcement of unfair contract terms. The Digital Markets, Competition and Consumers Act 2024 adds cooling-off rights for subscriptions.

Auto-renewal and unfair terms

The Competition and Markets Authority (CMA) treats hard-to-cancel subscriptions and unclear auto-renewal terms as potentially unfair. If Booksy or a provider uses unclear renewal terms you can complain to Citizens Advice and escalate to Trading Standards or the CMA.

How to escalate a dispute

First complain to the provider and Booksy support. If unresolved, contact Citizens Advice for guidance, consider a Section 75 claim with your card issuer for qualifying card payments, or use chargeback for debit/credit card transactions. For regulated sectors use the relevant ombudsman where appropriate. Relevant official guidance: Consumer Contracts Regulations 2013.

Check access and final billing

Confirm whether cancellation was for an appointment or a subscription. For Booksy Biz subscription cancellations expect the service to continue until the end of the 30 day notice period. No refund for partial months is published for Booksy Biz.

Data and re-activation

If you need client or calendar data export it before cancellation. Contact Booksy support or use the app to download records. To re-activate later sign up again; any promotional pricing is not guaranteed after re-activation.

Confirm refund or fee

For appointment refunds the provider issues refunds; Booksy does not process refunds on behalf of providers. If a provider owes a refund the provider should issue it within 2-5 business days after accepting the cancellation per Booksy help guidance: Booksy refunds.

Use this checklist to ensure your cancellation is recorded and you keep proof.

• Cancel the appointment or subscription via the Booksy Site or App and save the confirmation email or screenshot.
• If cancelling Booksy Biz send a recorded delivery letter to Booksy, 160 City Road, EC1V 2NX London, United Kingdom and keep the receipt (recorded delivery cost approx. £3.50).
• Request written confirmation by email; wait 5-7 business days for acknowledgement, contact support after 10 business days if none received.
• Check whether the provider charged a cancellation fee (up to 100% of service value for late appointment cancellations).
• If you expect a refund, ask the provider for timeline; refunds are usually issued by the provider within 2-5 business days.
• Export client and appointment data if you manage a business account before cancelling.
• If the provider refuses a lawful refund or enforces an unfair penalty, contact Citizens Advice and consider a chargeback or Section 75 claim for qualifying card payments.