Cancel Dream Face the easy way

Short description

Dream Face is an AI-driven face and video generation and editing product from Dream Face Technologies, LLC. The service offers free and paid subscription tiers that let users create short videos and apply filters, with web, iOS and Android purchase paths.

Who runs it

Dream Face Technologies, LLC is headquartered in Denver, United States. The company was founded in 2014 by Mohammad H. Mahoor, who is listed as CEO.

Key product facts

Web - cancel from your DreamFace account

1. Open https://www.dreamfaceapp.com/ and sign in with your account credentials.
2. Go to Account, Benefits or Subscription management page.
3. Scroll to the DreamFace Pro or active subscription section and click Cancel Subscription.
4. Confirm the cancellation when prompted. On-screen confirmation should appear; save a screenshot.
5. Keep copies of emails or screenshots as proof. Cancellation stops future renewals; the current paid period remains active.

iOS - cancel via Apple

1. Open Settings on your iPhone or iPad and tap your name at the top.
2. Tap Subscriptions, find DreamFace in the list and tap it.
3. Tap Cancel Subscription and follow the prompts.
4. Apple manages billing and refunds for App Store purchases; request refunds via Apple if eligible.

Android - cancel via Google Play

1. Open the Google Play Store app and tap your profile icon.
2. Tap Payments and subscriptions then Subscriptions. Find DreamFace and tap Cancel subscription.
3. Follow prompts. Google Play handles refunds for Play purchases.

Email cancellation

1. Compose an email to [email protected] from the address tied to your account.
2. Subject line: Cancel subscription - include your account username and last 4 digits of payment method.
3. Request immediate cancellation and ask for written confirmation. Attach screenshots of billing if relevant.
4. Keep your sent email and any reply as proof.

Post (registered letter)

1. Write a clear letter: state you cancel your subscription, include account email, username and date you request cancellation.
2. Send by registered post to: Dream Face, Knaves Beech Way, HP10 9YU High Wycombe, United Kingdom and keep the receipt.
3. Use recorded delivery and keep the tracking receipt as proof of notification.

Moving / change of residence

If you must cancel because you move to a place where DreamFace services are unavailable, provide proof such as a recent utility bill or tenancy agreement showing the new address. Dream Face does not publish a specific policy for moves; rely on standard contract rules and send the proof to [email protected] for a manual review. Applicable law: Consumer Rights Act 2015 for service performance expectations.

Price increase

If Dream Face increases the subscription price, you have the right to cancel before the new price takes effect. Provide the notice of price increase or your billing statement showing the increase as proof. Under the Digital Markets, Competition and Consumers Act 2024 you can cancel a contract at renewal if terms change; see section 264 for renewal cooling-off rights: legislation.

Death of the subscriber

To cancel because of the subscriber's death, send a copy of the death certificate and details of the account (email, username) to [email protected]. Dream Face has not published a specific bereavement policy in available sources, so request written confirmation and any refund as appropriate.

Legitimate ground accepted by Dream Face

Research does not list explicit legitimate grounds accepted by Dream Face beyond standard refund and cancellation windows. If you claim a legitimate ground such as fraud, unauthorized payment or a major service failure, collect supporting documents: bank statements, screenshots, correspondence. Use the Consumer Rights Act 2015 to support claims about service quality.

End of commitment

If your paid period ends and you do not want renewal, cancel before the renewal date. Proof is the cancellation confirmation or button press screenshot. Dream Face treats cancellation as effective on notification; no minimum notice period is listed in public policy.

Cooling-off (14-day right)

For subscriptions purchased directly through the DreamFace website you typically have a 14-day cooling-off period under the Consumer Contracts Regulations 2013. If you notify Dream Face within 14 days of purchase you can request a full refund unless you have expressly agreed to immediate performance of digital content. For digital content where download or streaming has started with your express consent, the right to a refund may be lost. Applicable law: Consumer Contracts Regulations 2013.

Before you cancel: negotiate

There are no publicly reported retention offers from Dream Face in available sources. To ask for a discount or refund, email [email protected] with your account email, a short reason for cancelling and the exact request: for example, ask for a month free, a partial refund for recent billing or a downgrade to Free. Include screenshots of recent charges and the date you were billed. If you paid via Apple or Google Play, ask the platform for a refund through their process.

What cancelling saves - yearly calculations

Use the published plan figures to calculate annual savings. Examples using prices from available sources:

Monthly plan low example: £12.99 per month x 12 = £155.88 per year.

Monthly plan high example: £19.99 per month x 12 = £239.88 per year.

Annual plan examples: lowest published annual example £39.99 per year. Higher published annual example £79.99 per year.

Competitor comparison: Plumpd is listed at £31.99 per month or £383.88 per year. If you switch from Plumpd at £383.88 per year to Dream Face annual at £39.99 per year, your saving is £383.88 - £39.99 = £343.89 per year. Calculations use published competitor pricing.

UK consumer law that applies

The main protections are the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. The Digital Markets, Competition and Consumers Act 2024 adds specific rights to cancel subscription contracts during initial and renewal cooling-off periods. The Competition and Markets Authority (CMA) considers hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices.

Cooling-off and refunds

For contracts bought online directly from DreamFace the Consumer Contracts Regulations 2013 normally provide a 14-day cooling-off right with a refund if you cancel within 14 days, unless you consented to immediate performance and used the digital content. Dream Face's own policy allows refund requests for direct web purchases within seven (7) days for review, but this is not guaranteed. If Dream Face cancels your subscription, they will refund any payment already remitted for that subscription.

Escalation route

First complain to Dream Face (email [email protected]), keep written records. If unresolved, get guidance from Citizens Advice. For payment disputes use Section 75 (credit card) or a chargeback via your card issuer. If the issue concerns an unfair renewal or contract term, report to the CMA. For formal legal action consider small claims court or seek legal advice.

Check access and final billing

Save the cancellation confirmation email or screenshot immediately. Expect that your current paid period will remain active until its end; Dream Face does not refund subscriptions on a pro-rata basis for unused time in the billing period according to published policy.

Data and exported content

If you created content you wish to keep, export or download it before the end of your paid period. After cancellation you should request account data or deletion by emailing [email protected]. Confirm whether exported files are accessible on your device; the policy states content that has been downloaded or exported may affect refund eligibility.

Re-activation and re-subscription

You can re-subscribe at any time using the same account. If you need a refund or credit for an unwanted renewal, contact Dream Face support immediately and provide proof of charge and cancellation attempts.

Use this checklist to cancel and protect your consumer rights.

• Locate the email and password for your DreamFace account.
• Cancel via the web account page, Apple or Google Play depending on where you subscribed.
• Take and save screenshots of the cancellation confirmation page.
• Keep copies of emails sent to [email protected] and any replies.
• If you paid by card and the trader refuses a lawful refund, contact your card issuer about Section 75 protection or a chargeback.
• If you believe the renewal terms are unfair, gather evidence and report to the CMA or get help from Citizens Advice.