Cancel Facetune the easy way

Overview

Facetune is a photo and portrait editing app made by Lightricks that adds retouching tools, AI effects and headshot generation to mobile images. It offers a free tier and VIP subscriptions that unlock all premium tools.

Main features

Tools include skin smoothing, teeth whitening, reshape tools, filters and an AI headshot generator. Premium VIP access unlocks unlimited use of these advanced tools.

Company facts

Cancel on the Facetune website (web)

1. Go to https://www.facetuneapp.com/faq.
2. Open facetuneapp.com/account, tap 'My Account' and log in with the email used to buy the plan.
3. Locate the 'Cancel Subscription' button below your plan and confirm cancellation.
4. Keep a screenshot of the confirmation and any email receipt for proof.

Cancel on iPhone (App Store)

1. Open Settings on iPhone.
2. Tap your name, then tap 'Subscriptions'.
3. Find Facetune in the list, tap it, then tap 'Cancel Subscription'.
4. Keep a screenshot of the cancelled subscription screen or Apple's confirmation email.

Cancel on Android (Google Play)

1. Open Google Play Store on your Android device.
2. Tap your profile, then 'Payments and subscriptions' then 'Subscriptions'.
3. Select Facetune and tap 'Cancel subscription', then follow on-screen steps.
4. Save the Google Play confirmation email or cancelled subscription screen.

Cancel by email

1. Email [email protected] from the account email used to subscribe.
2. Include purchase receipt, subscription ID and explicit request to cancel.
3. Request written confirmation and retain the reply.

Cancel by post

1. Write a signed letter including your full name, email used, date of purchase and clear instruction: 'Please cancel my Facetune subscription'.
2. Send by registered mail to: Facetune, 10 Queen Street Place, EC4R 1AG London, United Kingdom.
3. Keep the registered mail proof as evidence.

Moving abroad or change of residence

Rule and required proof: Provide a copy of new address proof such as a council tax bill or utility bill that shows your new UK or international address. Facetune does not publish a special relocation cancellation policy; use the normal cancellation routes above and attach proof when contacting support by email. Applicable law: Consumer Rights Act 2015 regarding service performance.

Price increase

Rule and required proof: If Facetune increases the subscription price during an active contract, you may cancel if you do not accept the new price. Provide a screenshot of the changed price or Facetune notice and your original purchase receipt when contacting support. Applicable law: Consumer Rights Act 2015 and Consumer Contracts Regulations 2013 protections on unfair contract terms.

Death of the subscriber

Rule and required proof: Next of kin should contact [email protected] and supply a death certificate and proof of relationship. Facetune has not published exact estate-handling rules; apply for cancellation and refund through support with documentary proof. Applicable law: Consumer Rights Act 2015.

Legitimate grounds and defective service

Rule and required proof: If the service is defective, not performing as stated or unavailable, document the issue with screenshots, timestamps and a description. For purchases via Google Play or Apple, use their refund processes; for direct purchases use support with the purchase receipt. Applicable law: Consumer Rights Act 2015 requires services to be performed with reasonable care and skill.

End of commitment

Rule and required proof: For monthly plans there is no minimum commitment. For annual plans paid upfront (for example £59.99/year) the subscription ends at the end of the paid period. To avoid renewal cancel before the next billing date using the account page or the store where you purchased.

Cooling-off period (14 days)

Rule and required proof: Under the Consumer Contracts Regulations 2013 you have a 14-day cancellation right for online contracts. For digital content the right is lost if you expressly consent to immediate access and download. If you purchased directly from facetuneapp.com and want a refund within 14 days of your first purchase, contact support with your receipt; Facetune states you can request a full refund within 14 days for purchases made directly through facetuneapp.com. For App Store or Google Play purchases, request refunds through Apple or Google systems. Applicable law: Consumer Contracts Regulations 2013.

Before you cancel: try negotiating

Retention offers: Facetune does not publish standard retention discounts in public documentation. If you want to keep the service, contact [email protected] and ask for a retention offer or a temporary discount; include your subscription type and the date of the next billing. If you purchased via the App Store or Google Play, open the app or the store subscription page and look for 'manage' or 'offers' on your subscription entry.

What cancellation saves you - exact maths

Current listed prices (GBP): VIP monthly £7.99, VIP quarterly billed at £16.47 every 3 months (equivalent to £5.49/month), VIP annual £59.99 (equivalent to £4.99/month), Free plan £0. Examples of yearly cost:

Monthly plan cost: £7.99 x 12 = £95.88 per year.

Quarterly plan cost: £16.47 x 4 = £65.88 per year (equivalent to £5.49/month).

Annual plan cost: £59.99 per year (equivalent to £4.99/month).

Yearly saving if you cancel a monthly plan and switch to annual: £95.88 - £59.99 = £35.89 saved.

Yearly saving if you cancel a monthly plan and switch to quarterly: £95.88 - £65.88 = £30.00 saved.

Cheapest real alternative

Cheapest basic alternative: Snapseed - £0. Snapseed provides robust free photo editing tools and has no subscription fee. Choosing Snapseed saves at least £59.99 per year compared with Facetune VIP annual, or £95.88 compared with Facetune VIP monthly.

Key consumer laws in the United Kingdom

Applicable laws: Consumer Rights Act 2015 and Consumer Contracts Regulations 2013. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and protects against unfair contract terms. The Consumer Contracts Regulations 2013 set a 14-day cancellation right for distance contracts, with an exception for digital content once download or streaming starts with express consent.

Automatic renewal and the CMA

The Competition and Markets Authority (CMA) monitors unclear auto-renewal and hard-to-cancel subscriptions as potential unfair practices. If you experience hard-to-cancel auto-renewal, gather evidence and complain to Citizens Advice for next steps.

Escalation steps

1. Complain to Facetune support at [email protected] with evidence. 2. If unresolved, get advice from Citizens Advice. 3. Use your payment provider for a chargeback or Section 75 claim if you paid by a qualifying card. 4. For regulatory escalation, contact the CMA or relevant ombudsman depending on the payment type. Applicable law: Consumer Rights Act 2015; Consumer Contracts Regulations 2013.

Check access and final billing

After cancellation you should check your account page or Apple/Google subscriptions to confirm there is no renewal. If you cancelled during a paid period you keep premium access until the paid period ends. Check your bank statement for any unexpected charges within one billing cycle.

Data and re-activation

Your account data and edited images may remain with Facetune. If you want your data removed, request deletion by contacting [email protected] and ask for account deletion. To re-activate, subscribe again in the same store where you purchased originally; re-activation routes follow the same purchase path.

Disputes and refunds

If you want a refund for a direct purchase and you are within 14 days of the first purchase, contact support with a screenshot of the charge and your purchase receipt. For Apple or Google purchases request refunds through Apple's or Google's refund systems. Keep all correspondence for escalation.

Follow these exact actions to ensure cancellation is processed and documented.

• Log in to facetuneapp.com/account and cancel via the 'Cancel Subscription' button or cancel in your App Store / Google Play subscriptions.
• Take a screenshot of the cancellation confirmation and save any confirmation emails.
• If you paid directly and want a refund within 14 days, email [email protected] with your purchase receipt and request a refund.
• If you paid via Apple, request a refund at Apple's Report a Problem page and keep Apple's reply email.
• If you paid via Google Play, request a refund through Google Play > Account > Purchase history > Report a problem and keep Google's response.
• If you need to send a registered letter, post to Facetune, 10 Queen Street Place, EC4R 1AG London, United Kingdom and keep the proof of delivery.