Cancel FaceYoga the easy way

Product overview

FaceYoga operates an app called FaceYoga: AI Face Trainer that offers guided facial exercises. Core features include real-time face landmark detection and six guided exercises such as eyebrow raise, big O, hold a smile, wide eyes, lip pucker and cheek lift.

Who uses it

The app is aimed at people who want daily facial fitness routines and automated guidance from a mobile device rather than in-person coaching.

Company facts

Website / Support form

1. Open FaceYoga terms and conditions to confirm contact details.
2. Locate the contact form on FaceYoga's website or use the support email listed.
3. Write a clear message: 'Cancel my subscription - account email [your email] - request cancellation at the end of current billing period'.
4. Keep a copy of the form submission and any automatic reply.

Email

1. Compose an email to [email protected] with the subject 'Cancel subscription'.
2. Include account email, payment method and last 4 digits of card if available.
3. Request explicit confirmation and state you will not accept future charges after the period ends.
4. Save the sent message and any reply as proof.

iOS - Apple App Store

1. On your iPhone or iPad go to Settings > your name > Subscriptions.
2. Find FaceYoga or FaceYoga: AI Face Trainer.
3. Tap Cancel Subscription. Apple will show when the subscription will stop; take a screenshot.
4. Retain the confirmation screenshot as proof.

Android - Google Play

1. Open Google Play Store app > Profile icon > Payments and subscriptions > Subscriptions.
2. Select FaceYoga and tap Cancel subscription.
3. Google Play shows the cancellation and end date; take a screenshot.
4. Keep the Google Play email confirmation.

Phone

1. FaceYoga does not publish a support phone number. Use email or the contact form.
2. If you locate a phone number elsewhere, request a written confirmation and note the date and time of the call.

Post (registered letter)

1. Send a registered letter to FaceYoga, Crown Way, CF14 3UZ Cardiff, United Kingdom, addressed to FaceYoga. Clearly state: 'Cancel my subscription - account email [your email] - please confirm cancellation at the end of my paid period'.
2. Keep the registered post receipt and obtain a return signature if available.
3. If you do not receive written confirmation within 14 days, escalate the complaint.

Moving abroad or relocation

If your move prevents use of the app in the destination country FaceYoga does not publish specific relocation cancellation rules. Provide proof of change of address such as a utility bill or tenancy agreement and request cancellation by email. Applicable law: Consumer Contracts Regulations 2013 if within 14 days of purchase.

Price increase

If FaceYoga increases subscription fees this triggers the right to end your recurring contract without penalty in many subscription services. Supply the notice or screenshot of the new price and ask for cancellation effective before the new price applies. Applicable law: Consumer Rights Act 2015 regarding unfair contract terms and CMA guidance on automatic renewal.

Death of the subscriber

To cancel on grounds of the subscriber's death, send a copy of the death certificate and proof of authority over the estate to [email protected] and request account closure. FaceYoga's published terms do not list a special procedure so use email and registered post.

Legitimate ground accepted by FaceYoga

FaceYoga's published cancellation policy allows immediate termination but no refund. If you cancel before ever logging in you are eligible for a full refund within 14 days of purchase per their terms. Required proof: account details and confirmation that you never logged in.

End of minimum commitment

For standard monthly subscriptions there is no minimum commitment. If you took a promotional discount or annual plan FaceYoga reserves the right to recover the value of the discount if you cancel before twelve months from initial registration. Provide your registration date and payment receipts. Applicable law: Consumer Rights Act 2015 for fairness of terms.

Cooling-off period (change of mind)

Under the Consumer Contracts Regulations 2013 you have a 14 calendar day cooling-off period for most online contracts starting the day after the contract is made. FaceYoga will provide a full refund if you cancel within 14 days and have not logged in to the user area. Required proof: purchase receipt, date of cancellation and confirmation that you never logged in.

Before you cancel: how to ask for retention offers

Research does not report specific retention offers FaceYoga makes. To seek a discount contact [email protected] and ask directly for a retention offer or a discounted annual upgrade. Use a polite, concise email: state your reason for leaving, offer to stay if given a discount (for example reduce price to half or a fixed annual fee), and request written confirmation of any offer. If FaceYoga declines, proceed with cancellation steps above.

What cancelling will save you - real numbers

Use the published prices to compute annual cost savings. Monthly Premium is £3.99 per month. Yearly Premium is £29.99 per year.

Yearly saving calculation from monthly payments: £3.99 x 12 = £47.88 per year. FaceYoga yearly plan costs £29.99 per year. Saving by choosing annual over monthly: £47.88 - £29.99 = £17.89 per year.

If you cancel FaceYoga entirely you save either £3.99 per month or £29.99 per year depending on your plan. Example annual saving if cancelling a monthly plan: 12 x £3.99 = £47.88 saved per year.

Cheapest real alternative from competitors: Luminous Face Yoga lists a monthly price of £18 and an annual price of £156, so FaceYoga at £3.99 monthly and £29.99 yearly is cheaper than Luminous. Free alternatives include high quality YouTube face yoga classes at £0 per month.

Key UK consumer law

Consumer Contracts Regulations 2013 give a 14 calendar day cooling-off right for most contracts concluded online. Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and prevents unfair contract terms such as disproportionate cancellation penalties. The CMA monitors unclear auto-renewals and hard-to-cancel subscriptions.

Statutory refund rights

If you cancel within 14 days and have not started the digital service (not logged in) FaceYoga's published terms say you are eligible for a full refund. If you have used the service or logged in you may lose the right to a refund for digital content once use begins under the Consumer Contracts Regulations 2013.

Escalation steps

1. Complain to FaceYoga in writing via [email protected] and keep copies. 2. If unresolved contact Citizens Advice for guidance Citizens Advice - cancelling a service. 3. If the charge was on a credit card consider Section 75 or a chargeback via your card issuer. 4. For payment or persistent unauthorised charges you may contact the Financial Ombudsman Service or your card provider. Applicable laws: Consumer Contracts Regulations 2013; Consumer Rights Act 2015; CMA guidance on auto-renewal and cancellation.

Check access and final billing

After cancelling you retain paid access until the end of the current billing period. Confirm the end date in the reply from FaceYoga or on your App Store / Google Play cancellation screen and keep screenshots. Check your bank or card statements to confirm no further charges post the end date.

Data and account re-activation

If you cancel your FaceYoga subscription your account may remain but premium features will stop after the paid period. If you want to delete your account request account deletion by emailing [email protected] and ask for confirmation when complete.

If charges continue

If you receive unauthorised charges after cancellation, gather proof (bank statements, confirmation of cancellation) and escalate to your bank for a chargeback or to Citizens Advice for next steps. If your payment was via Google Play or Apple, use their dispute processes and keep the cancellation proof.

Follow this checklist in order to cancel thoroughly and protect your rights.

• Step 1: Identify where you purchased the subscription - App Store, Google Play or directly on FaceYoga.
• Step 2: If purchased via Apple or Google, cancel through that store first and save the confirmation screenshot.
• Step 3: Email [email protected] with 'Cancel subscription' and include your account email and last payment details. Save the sent email.
• Step 4: If you prefer postal proof send a registered letter to FaceYoga, Crown Way, CF14 3UZ Cardiff, United Kingdom and keep the receipt.
• Step 5: Check bank or card statements for the billing period end to ensure no renewal.
• Step 6: If you cancelled within 14 days and never logged in, request a refund referencing the Consumer Contracts Regulations 2013 and FaceYoga terms.
• Step 7: If you see unauthorised charges, contact your card issuer for chargeback or Section 75 if applicable.