Cancel Fenty the easy way

Brand summary

Fenty Beauty is a cosmetics brand launched by Rihanna in 2017, known for broad shade ranges and an inclusivity-focused product line. It operates online in the UK at fentybeauty.co.uk.

What they sell

Fenty sells makeup, skincare and select accessories such as the Gloss Bomb lip luminizers (from

Company facts

Web

1. Go to https://fentybeauty.co.uk/ and log into your account.
2. Locate your order in Order History and review the status. Fenty states it does not allow modification or cancellation of an order once placed; if the order has shipped, use the return process after delivery as described at Help & FAQs.
3. If you intend to cancel before delivery, email [email protected] immediately with your order number. Fenty does not publish a guaranteed web cancellation response time.

iOS

1. Fenty does not publish an iOS app for order cancellation in the UK. Use the website at fentybeauty.co.uk or contact customer service by phone or email.

Android

1. Fenty does not publish an Android app for order cancellation in the UK. Use the website at fentybeauty.co.uk or contact customer service by phone or email.

Phone

1. Call +44 1744 411197 during support hours: Monday-Friday 13:00 to 01:00 GMT; Saturday 13:00 to 22:00 GMT.
2. Tell the agent your order number and request cancellation or return instructions. If the agent agrees to cancel, request written confirmation by email.
3. If the agent cannot cancel, follow return instructions after you receive the goods and exercise your 14-day right to cancel.

Email

1. Email [email protected] with your order number, purchase date and clear request to cancel or return under the Consumer Contracts Regulations 2013 within 14 days of receipt.
2. Retain your sent message and any reply as proof.

Post

1. If you prefer written notice, send a registered letter to Fenty, More London Place, SE1 2AF London, United Kingdom, stating your order number and cancellation request within required timeframes.
2. Keep the registered mail receipt as proof of sending.

Cooling-off right (change of mind)

You have a legal right to cancel within 14 days from the day you receive the products under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To use this right, you must return the goods and take reasonable care of them until return.

Required proof: order confirmation, proof of postage or courier tracking showing items returned within 14 days.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Price increases (subscription)

If you are on Fenty's "Replen + Save" subscription service, price or term changes that materially alter the contract may entitle you to cancel. The 2024 legislation on cooling-off for subscription contracts also provides protections for initial and renewal cooling-off periods.

Required proof: subscription confirmation, copy of pre-change terms or invoice showing the change.

Applicable law: new cooling-off rights - Chapter 2 of the 2024 Act (2024 legislation).

Death of subscriber

Fenty's published terms do not explicitly list death as a cancellation route. Practically, estates must contact customer service to arrange cancellations and returns. Keep order references and a copy of the death certificate as supporting documentation for refunds.

Required proof: order number, death certificate, proof of executor authority if requested.

Legitimate ground - damaged or missing items

If items arrive damaged or missing, contact Fenty customer service immediately. Fenty's help pages instruct customers to contact support for missing products.

Required proof: photos of damaged items, packaging, order confirmation; any missing-item report should include photos and order number.

End of commitment / no minimum term

Fenty does not require a minimum commitment for one-off purchases. For the Replen + Save subscription, cancellation details are described in the subscription terms on the Replen + Save page.

Required proof: subscription confirmation to cancel recurring orders.

Exceptions to cancellation

Fenty's terms state that some products cannot be returned or cancelled: personalised items, items made to specification, perishable goods, and sealed hygiene products if unsealed after delivery. Fenty may reduce refunds if products show excessive use or damage beyond what is necessary to establish the nature of the goods.

Required proof: order details, photographic evidence if disputing a refusal.

Before you cancel: negotiate

Fenty offers a Replen + Save subscription with concrete incentives you can use to avoid cancellation: 10% off recurring orders, 15% off every fourth order, and free shipping on Replen + Save orders. See Replen + Save for details.

There are no public reports in Fenty's published materials of one-time "stay" discounts offered at call centre retention. To negotiate, call +44 1744 411197 or email [email protected] and reference your order number and request a retention offer in writing.

What cancelling saves - yearly examples

Below are annual costs if you buy a product monthly and the annual saving if you stop that monthly purchase.

• Invisimatte Instant Setting + Blotting Powder from £16 monthly -> 16 x 12 = £192 per year saved
• Gloss Bomb Universal Lip Luminizer from £15 one-off -> if purchased monthly 15 x 12 = £180 per year saved
• Eaze Drop Blurring Skin Tint £30 one-off -> if purchased monthly 30 x 12 = £360 per year saved

Cheapest competitor alternative (from competitor data): Charlotte Tilbury listed at approximately £30 per month for a core product comparison. Choosing a lower-frequency purchase schedule or buying single items less frequently reduces annual outlay.

Key UK consumer law

Your cancellation and refund rights are governed by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. These laws set the 14-day cooling-off period for online purchases and protect against unfair contract terms.

Auto-renewal and subscriptions

The Competition and Markets Authority flags hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. New 2024 legislation provides stronger cooling-off protections for subscription contracts; see Chapter 2, 2024 Act.

How to escalate a dispute

1. First complain to Fenty via [email protected] or call +44 1744 411197. 2. If unresolved, contact Citizens Advice for guidance and to escalate to the appropriate ombudsman if relevant. 3. For qualifying card transactions, use Section 75 or request a chargeback through your card issuer.

Return and refund follow-up

Return items within 30 days of purchase for UK purchases (Fenty accepts returns within 30 days). Fenty will reimburse the amount paid for returned items using the original payment method within a maximum of 14 days after it receives the returned items or proof of return. Delivery costs are not reimbursed.

Proof and records

Keep: order confirmation, photos of items before return, courier tracking or proof of postage, and any emails from Fenty confirming the return. These documents are necessary if you need to escalate or claim a chargeback.

Data and reactivation

To request deletion of account data or obtain copies of your order history, contact [email protected]. To reactivate purchases, place a new order at fentybeauty.co.uk.

Follow these steps to cancel and secure your refund.

• Locate your order confirmation email and note the order number.
• Decide contact method: phone for immediate discussion (+44 1744 411197) or email [email protected] for written trace.
• If using the cooling-off right, return the items within 14 days of receipt and keep proof of postage.
• Keep photos of the product and packaging to document condition.
• Expect refund processing within 14 days after Fenty receives the returned items or proof of return.
• If refund is refused or reduced, gather all evidence and contact Citizens Advice and your card issuer for Section 75 or chargeback if the payment qualifies.