Cancel Fragrance Shop Membership the easy way

Overview

Fragrance Shop Membership, also marketed as MyTFS, is an annual loyalty subscription sold by THE FRAGRANCE SHOP LIMITED. Membership offers members voucher discounts, quicker delivery and member-only offers across The Fragrance Shop product range in the United Kingdom.

Main benefits

Membership plans include 20% off vouchers, free 48 hour express delivery and access to exclusive samples and offers. Membership is available to UK residents aged 18 and over and is sold as an annual subscription.

Company facts

Web

1. Try to sign in at thefragranceshop.co.uk and check the My Account area for 'MyTFS' or 'Membership' options.
2. If there is no self-serve cancellation, use the website contact form to request cancellation and include your full name, membership number and order number.
3. Save any confirmation page or email.

iOS

1. No official iOS cancellation path is published by Fragrance Shop Membership.
2. If you joined via the website while using an iPhone, follow the Web or Email steps above.
3. Keep copies of emails or screenshots as proof of your request.

Android

1. No official Android cancellation path is published by Fragrance Shop Membership.
2. If you joined via the website while using an Android device, follow the Web or Email steps above.
3. Document the cancellation request with screenshots and emails.

Phone

1. Call 0161 850 2082 and explain you wish to cancel your MyTFS membership.
2. Provide your membership details and request a cancellation confirmation email.
3. If the phone call does not produce confirmation, follow up by email to [email protected] quoting the call time and agent if given.

Email

1. Email [email protected] with subject line 'Cancel MyTFS Membership - [Your Name]'.
2. Include your full name, billing address, membership number and the last 4 digits of the card used if available.
3. Request a written confirmation and allow up to 7 days for processing per The Fragrance Shop guidance.

Post

1. Write a signed cancellation letter including your name, membership number and a clear statement: 'Please cancel my MyTFS membership immediately'.
2. Send by recorded delivery to Fragrance Shop Membership, PO Box 558, M60 2EZ Manchester, United Kingdom.
3. Keep the proof of posting and allow postal time plus up to 7 days for processing.

Moving address

If you move abroad or change to an address where the service cannot be provided, cancel by contacting [email protected] and provide proof of new address such as a utility bill or signed tenancy agreement. The contractual right to cancel for this ground is governed by the service terms and the Consumer Contracts Regulations where applicable.

Price increase

If Fragrance Shop Membership changes the price during your membership year and this materially alters the contract, you have the right to cancel. Provide the written notification of the price change and your cancellation request by email to [email protected]. Relevant law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Death of the subscriber

In the event of the subscriber's death, an executor or family member should contact [email protected] and provide a copy of the death certificate and proof of identity. Contracts for non-essential services may be ended by the estate; retain copies of all documents.

Legitimate ground accepted by Fragrance Shop Membership

Research records that The Fragrance Shop may suspend or terminate MyTFS membership at their discretion with written notice. To request cancellation for legitimate grounds such as unauthorised sign-up or repeated failed fulfilment, send supporting evidence including order receipts, bank statements showing unauthorised payments, and email correspondence to [email protected]. Applicable law: Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

End of commitment

Membership is annual. To avoid auto-renewal, cancel prior to the renewal date. The company states notice should be given prior to renewal date. Keep written confirmation when you cancel.

Cooling-off (change of mind)

If you cancel within 14 days from the date The Fragrance Shop accepts your order for membership, you are entitled to a full refund provided you have not used any Benefits. If you have used Benefits, the company may deduct an amount proportionate to their value. Relevant law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Before you cancel - negotiation tactics

There are no clear public reports of standard retention offers from Fragrance Shop Membership in the research. The company does advertise upgrade options between tiers where you pay the difference in annual cost. If you want to keep membership, ask customer service for a retention offer in writing by email to [email protected] and reference your membership number and the exact price you will accept.

What cancelling saves you - yearly math

Use these direct price comparisons to calculate your yearly saving.

MyTFS standard plan: £15 per year.

MyTFS Plus: £25 per year.

MyTFS Family (Unlimited): £39 per year.

Competitor examples: Liberty The Beauty Drop: £25 per month - calculation £25 x 12 = £300 per year. FWBEAUTY Member's Club: £35 per month - calculation £35 x 12 = £420 per year. PURE BEAUTY Inner Circle Luxe Membership: £39 per year.

Savings vs Liberty: £300 - £15 = £285 per year saved if you choose MyTFS instead of Liberty The Beauty Drop.

Savings vs FWBEAUTY: £420 - £15 = £405 per year.

Saving vs PURE BEAUTY: £39 - £15 = £24 per year.

The cheapest alternative named in the competitor set is PURE BEAUTY Inner Circle Luxe Membership at £39 per year.

Key consumer law

In the United Kingdom your cancellation rights for online sales and subscriptions are governed by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Services must be performed with reasonable care and skill under the Consumer Rights Act 2015. The Competition and Markets Authority has highlighted that unclear auto-renewal and hard-to-cancel subscriptions may be unfair.

Cooling-off and refunds

The 14 day cooling-off period under the Consumer Contracts Regulations applies to most distance contracts for services and goods. For MyTFS and Scent Addict subscriptions the 14 day cancellation period starts from the date The Fragrance Shop accepts your order. If you cancel within 14 days and have not used Benefits you are entitled to a full refund. If Benefits were used the company may deduct an amount proportionate to the value of Benefits received.

Escalation steps

First complain in writing to THE FRAGRANCE SHOP LIMITED using [email protected] or a signed letter to the PO Box address. If the trader does not resolve your complaint, contact Citizens Advice for consumer guidance and escalation options. For card payments consider a Section 75 claim or a chargeback via your card issuer where eligible. The government cancellation guide is at Cancelling goods or services - GOV.UK.

Check access and benefits

Confirm the cancellation date and whether any remaining Benefits will still apply until the end of the paid year. If you cancelled within 14 days and claimed a refund, keep the refund confirmation.

Data and receipts

Save all confirmation emails, receipts and proof of postage. If you provided ID documents for a special cancellation ground, keep copies and delete originals from insecure channels.

Final billing

If a payment is taken during the 7 day processing period for your cancellation, The Fragrance Shop will refund it provided no 20% off discounts were used, per the company policy in research data. Allow up to 7 days processing and then bank processing time for refunds to appear.

Re-activation

To re-join, follow the sign-up process on thefragranceshop.co.uk or contact customer support. If you want proof that auto-renewal has been disabled, request a written confirmation email.

Use this checklist to ensure your cancellation is documented and protected.

• Collect your membership number and the email used to sign up.
• Send a cancellation request by email to [email protected] and save the sent email.
• If you call 0161 850 2082, note the time, agent name and request a confirmation email.
• If you post a cancellation letter send by recorded delivery to PO Box 558, M60 2EZ Manchester and keep the receipt.
• Record the cancellation date and allow up to 7 days for processing.
• If you cancel within 14 days and used no Benefits, request a full refund and keep the refund confirmation.
• If refund not received, contact Citizens Advice and consider a chargeback or Section 75 claim for qualifying card payments.