Cancel Freebird Shaver the easy way

Product summary

Freebird Shaver is a grooming brand that sells the FlexSeries electric shaver and blade refill subscriptions for head and body shaving. The brand offers a one-time purchase option and an auto-refill blade subscription.

Who runs it

The company is Freebird, Inc., founded in 2019 and led by CEO Zach Barson, headquartered in Philadelphia, United States.

Where to find official details

Official product and subscription details are on the Freebird website and product pages. See the official product page: FlexSeries Kit.

Web - cancel in the member portal

1. Go to your Freebird account and sign in.
2. Click Manage Subscriptions from the account navigation menu.
3. Click the subscription arrow '>' for the subscription you want to end.
4. Scroll to the bottom and choose Cancel Subscription.
5. Answer the short cancellation questions and select Confirm Cancellation.
6. Keep a screenshot of the confirmation page for your records.

Email - cancel by email

1. Compose an email to [email protected].
2. Include your full name, order number, account email, and a clear statement: "Cancel my subscription immediately."
3. Send the message and save the sent email. Wait for a reply confirming cancellation.

Post - cancel by recorded letter

1. Write a letter including full name, account email, order number, and the statement: "I cancel my subscription and request confirmation of cancellation."
2. Send by Recorded Delivery to: Freebird Shaver, 50 Broadway, SW1H 0DB London, United Kingdom.
3. Keep the postal receipt and any return receipt as proof of delivery.

Phone - if you can find a number

1. Freebird does not publish a direct phone number. Use email first.
2. If a phone number is provided later, record the date/time, name of agent, and confirmation code.

App store subscriptions (iOS / Android)

1. If you activated the subscription through Apple App Store or Google Play, cancel via the relevant store subscription settings.
2. Open Settings > Subscriptions on iPhone or Google Play > Subscriptions on Android and cancel there.

Official help article with step-by-step portal instructions: How to cancel my subscription (Freebird Help).

Cooling-off (change your mind within 14 days)

Under the Consumer Contracts Regulations 2013 you have a 14-day cooling-off period from receiving the first delivery for distance selling contracts. To exercise this right, notify Freebird clearly within 14 days and return unused products for a full refund. See the statutory text: Cooling-off rights (2024).

Price increase

If Freebird increases the price in a way that changes contract terms, the Consumer Rights Act 2015 and Consumer Contracts Regulations require clear notice. Freebird does not publish a specific price-increase exit policy. If you believe a change is unfair, contact Freebird support at [email protected] and keep written records. Use Citizens Advice or CMA guidance if unresolved.

Moving abroad

Freebird does not publish a stated rule for relocation. Provide proof of new permanent address (utility bill or tenancy agreement). If contact with support is required, send the documents to [email protected]. If you bought at distance, the 14-day cooling-off rule may apply if within the statutory period.

Death of the subscriber

Freebird does not publish a formal policy on bereavement cancellations. The usual practice is to send a death certificate and the subscriber account details to support email to request closure and any eligible refund. Keep copies of all documents and delivery receipts.

End of minimum commitment

If a minimum commitment applies, Freebird does not publish the length of any contractual minimum. If your contract end date has passed, cancel via the member portal. If you cannot cancel online, email [email protected] with proof of identity and request immediate termination. Consumer Rights Act 2015 protects against unfair terms.

Legitimate ground or defective product

For defective products or services not carried out with reasonable care and skill, the Consumer Rights Act 2015 applies. Provide photographs, order number, and a description of the defect to [email protected]. You may be entitled to repair, replacement, or refund depending on the evidence.

Before you cancel: ask for retention offers

Research shows no specific published retention offers from Freebird. Use this script when you contact support by email or portal message: "I would like to cancel my subscription. Is there a retention offer, discount, or pause available to avoid cancellation? My account email is [your email] and my order number is [order no]." Keep all replies. If Freebird offers a pause, discount or single free shipment, ask for the exact terms in writing.

What cancelling saves you - concrete math

Blade refill subscription cost: £24.95 per shipment every 6 weeks. Annual cost based on 8 shipments: 8 x £24.95 = £199.60 per year.

Monthly equivalent: £24.95 / 1.5 months = £16.63 per month (rounded to 2 decimals). Calculation shown: 8 shipments x £24.95 = £199.60.

First year total if bought with subscription: initial shaver price £39.95 + annual refills £199.60 = £239.55 for year 1.

Cheapest real alternative from research: one-time FlexSeries kit at retailer NinthAvenue priced at £112.73. Buying the one-time kit avoids the £199.60 annual refill subscription.

Key UK consumer law

Relevant laws: Consumer Rights Act 2015 and Consumer Contracts Regulations 2013. These laws require services to be performed with reasonable care and skill and provide a 14-day cooling-off right for distance contracts.

Auto-renewal and unfair terms

The Competition and Markets Authority treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. If Freebird's terms create a significant imbalance, the Consumer Rights Act 2015 may render such clauses unenforceable.

How to escalate

Step 1: Complain to Freebird support at [email protected] and keep records. Step 2: Contact Citizens Advice for guidance. Step 3: Use payment protection - Section 75 or chargeback via your card issuer if eligible. Step 4: If unresolved and applicable, complain to the relevant ombudsman or the CMA.

Statutory references

Cooling-off rights are set out in the Consumer Contracts Regulations 2013 and referenced in the statutory text at: legislation.gov.uk (2024). The Consumer Rights Act 2015 covers unfair contract terms and service quality.

Check final billing

After cancellation, verify that no future refills are billed. If a refund is due under the 14-day cooling-off rule, expect the refund of the purchase price less any accepted deductions. Keep confirmation of cancellation and any refund reference number.

Returns and refunds

Freebird lists a standard 30-day return window for a full refund of the purchase price less shipping in most purchases. Some promotions may extend to 60 days. To request a refund, follow the returns process in your account or contact Freebird cancellations page.

Data and account access

After cancellation your account remains accessible for record-keeping. If you want your personal data deleted, request account deletion via support email. Retain copies of order confirmations and cancellation proof.

Re-activation

You can re-subscribe by purchasing a new subscription via the Freebird website or by buying a one-time kit at retailers. If you re-subscribe, confirm any sign-up offers or trial details before completing the purchase.

Use this checklist to close your Freebird subscription cleanly and preserve your consumer rights.

• Log in and cancel via the member portal and save a screenshot of the confirmation.
• If you cannot cancel online, email [email protected] with account details and keep the sent email.
• For a legally robust paper trail, send a signed cancellation letter by Recorded Delivery to Freebird Shaver, 50 Broadway, SW1H 0DB London, United Kingdom and keep the postal receipts.
• Check your bank or card statements for continued charges for 30 days after cancellation; dispute via your card issuer if necessary.
• If within 14 days of receiving goods, request a refund under Consumer Contracts Regulations 2013 and return unused items.
• Keep copies of all correspondence and proof of postage or screenshots in case of escalation.