Cancel Hair and Me the easy way

Service overview

Hair and Me, trading as Hair&Me, is a personalised subscription service offering targeted hair and scalp treatments for thinning and hair loss. Treatments include topical drops and oral capsules, prescribed following an online dermatological consultation.

How it works

Customers complete an online clinical assessment, receive a prescribed formula (The Drops or The Capsules), and are billed on a recurring subscription schedule. The initial promotional period may offer a lower price for the first month.

Company facts

Web (account) - full steps

1. Go to your account at Hair + Me support/contact.
2. Sign in with the email used to subscribe.
3. Open the Subscriptions or Orders section and select the active subscription.
4. Click Cancel subscription and confirm the cancellation button.
5. Keep the on-screen confirmation and save the confirmation email as proof.

iOS (App Store) - full steps

1. Open Settings on your iPhone.
2. Tap your name > Subscriptions.
3. Find the Hair + Me subscription and tap Cancel Subscription.
4. Keep a screenshot of the subscription listing showing 'Cancelled' or the cancellation confirmation email from Apple.

Android (Google Play) - full steps

1. Open the Google Play Store app.
2. Tap your profile icon > Payments & subscriptions > Subscriptions.
3. Select Hair + Me and tap Cancel subscription.
4. Save the cancellation confirmation screen or email for proof.

Email - full steps

1. Compose an email to [email protected] with subject line: "Cancel subscription - [Your full name] - [Order/Subscription ID]".
2. Include your full name, billing address, and subscription ID. Request written confirmation and a final date of service and refund calculation if applicable.
3. Send the email and save the sent message and any reply as proof.

Post (registered letter) - full steps

1. Write a signed letter stating: full name, subscription ID, date of birth, address, request to cancel subscription and request for written confirmation and refund details.
2. Send the letter signed for to: Hair and Me, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep the Royal Mail signed-for receipt as proof. Allow 3-10 business days for the company to receive it and process the request.

Moving abroad or change of address

If you permanently move and the service cannot continue to be provided, send a cancellation request including proof of new address (utility bill or rental agreement) and the subscription ID. Hair + Me does not publish a special relocation policy; use standard cancellation channels. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Price increase

If Hair + Me increases the subscription price during a contract, you can cancel if the change is unilateral and you do not accept new terms. Provide a copy of the price-change notice and the date you received it. Applicable law: Consumer Rights Act 2015 and the Digital Markets, Competition and Consumers Act 2024 protections against unfair contract terms.

Death of the subscriber

Executors or family can cancel by emailing [email protected] with a copy of the death certificate and the subscription details; request cessation and refund for any unused period. Follow the same proof steps as for other services.

Legitimate grounds accepted by Hair + Me

From the research Hair + Me accepts cancellation through the account interface and through support channels. Specific clinical or product-suitability grounds (for example, allergic reaction) should be supported by medical evidence and photographs. For the 'Money-Back Promise' refund, Hair + Me requires 6 months continuous treatment with no gaps and proof of consistent use and no visible results. See the official terms: Money-Back Promise. Applicable law: Consumer Contracts Regulations 2013 and the Digital Markets, Competition and Consumers Act 2024.

End of promotional period or cooling-off

You have the statutory right to cancel within the 14-day cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If the trader did not provide cancellation information, the period may be extended up to 12 months. For subscription renewals, the Digital Markets, Competition and Consumers Act 2024 provides a right to cancel during initial and renewal cooling-off periods without penalty. Evidence required: cancellation request timestamp and any confirmation from the trader. Applicable law: Consumer Contracts Regulations 2013 and Digital Markets, Competition and Consumers Act 2024.

Before you cancel: negotiate

Research shows some customers received refunds or partial refunds after contacting support. For example a customer reported: "I stopped my subscription for personal reasons but cancelled the day money had come out my account, Rafaela got me refunded the same day even though I cancelled subscription after payment was due" (Trustpilot). Ask support for these retention options: a) a lower monthly price for a fixed period, b) a pause instead of full cancellation, c) a one-off partial refund for a recent payment, or d) a switch to a cheaper formulation. To request retention offers, email [email protected] and state "Request retention offer" with your subscription ID and preferred option. Keep any written offer as it is binding evidence.

What cancelling saves you

Use the actual Hair + Me prices to compute savings. Ongoing subscription price: £34.99 per month. Yearly cost under 12 calendar months: 12 x £34.99 = £419.88 per year. Hair + Me charges 4-weekly billing leading to 13 payments per year: 13 x £34.99 = £454.87 per year (official figure). If you cancel before the 13th payment you save up to £34.99. Example saving: switching from ongoing plan at £34.99 to cancelling for a full year saves £419.88 to £454.87 depending on billing method. First 2-3 months introductory price: £14.99 per month - compare costs: 12 x £14.99 = £179.88. First month ambassador code price: £4.99 for the first month.

Cheapest real alternative from competitors (research links available): Selkie Haircare (see Selkie) - price information varies by product and is available on the competitor site. Calculate your exact saving by comparing the alternative monthly price to Hair + Me ongoing price of £34.99.

Key UK consumer law

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you a 14-day cooling-off period for distance contracts and require refunds within 14 days of notification or return. See the official regulation text: Consumer Contracts Regulations 2013.

Subscription-specific protection

The Digital Markets, Competition and Consumers Act 2024 introduces the right to cancel subscription contracts during initial and renewal cooling-off periods with no penalty. The CMA treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices.

Service quality and unfair terms

The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and makes unfair contract terms unenforceable. If Hair + Me applies disproportionate cancellation penalties or obscure renewal terms, you can challenge those terms under the Consumer Rights Act 2015.

How to escalate

First complain to Hair + Me via the methods described. If unresolved, contact Citizens Advice for guidance: Cancelling a service - Citizens Advice. For payment disputes use your card issuer for chargeback or Section 75 protection for qualifying card payments. If you suspect unfair practices escalate to the Competition and Markets Authority or Trading Standards.

Check final billing

After cancellation, confirm the final billing date and any refund. Under the Consumer Contracts Regulations, refunds must be issued within 14 days of being informed of cancellation or within 14 days of return evidence.

Return of goods and diminished value

If you received physical goods and the value has been diminished by unnecessary handling you may face a deduction from the refund. You are generally responsible for return postage unless the trader agrees to cover it.

Data and access

Request confirmation that your account is deactivated and ask whether your personal data will be retained. Keep copies of the cancellation confirmation and any emails relating to re-activation offers or follow-up charges.

Before and after you cancel, use this checklist to protect your rights and money.

• Find your subscription ID and the email used to subscribe.
• Decide which cancellation channel you will use (account, email, post).
• If using email, send to [email protected] with subject "Cancel subscription" and request written confirmation.
• If sending post, send a signed registered letter to Hair and Me, Crown Way, CF14 3UZ Cardiff, United Kingdom and keep the signed-for receipt.
• Save screenshots of the cancellation action and any confirmation pages.
• Record dates: date of cancellation request, expected refund date, and last service date.
• If you paid by card and cannot resolve, prepare bank statements to request chargeback or Section 75 claim.
• If claiming 'Money-Back Promise', compile 6 months continuous treatment proof and evidence of no visible results as described in the official terms: Money-Back Promise.