Cancel Hair Me the easy way

Service summary

Hair Me provides personalised hair regrowth treatment plans and associated monitoring, delivered by post or courier and supported by clinical monitoring and expert support. The service offers an initial discounted period followed by an ongoing subscription.

Who runs it

The company is headquartered in Scottsdale, United States. Hair Me operates a small team and offers product and subscription services across web platforms and support pages.

Company facts

Web / Account cancellation

1. Log into your Hair Me account on the website.
2. Go to the subscriptions or orders area and find the current plan.
3. Follow the cancel subscription or contact support link; include order number and reason.
4. Save any confirmation or screenshot and wait for a confirmation email.

Email cancellation

1. Send an email to the official support address shown on the Hair Me site or the support centre, stating: "I wish to cancel my Hair Me subscription/order - order number [insert]. Please confirm cancellation and any refund due."
2. Include your full name, address, order number and date of purchase.
3. Keep the sent email and any automatic reply as proof.

Postal cancellation

1. Write a signed letter with the subject "Cancellation of contract" and include order number, date of receipt and customer details.
2. Send the letter by registered post to Hair Me, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Retain the postal proof of delivery as evidence of notification.

Phone cancellation

1. If a phone number is provided on your order or support pages, call and request cancellation, citing order details.
2. Ask the agent for a cancellation reference and an email confirmation.
3. If no follow-up email arrives, send a cancellation email and include the phone reference.

Cooling-off (changed your mind)

Rule: For customers in the United Kingdom and EU, you have a 14-day right to cancel a contract for goods starting the day after you receive the goods. The cancellation period ends 14 days from receipt of the goods. Required proof: order number and clear statement of cancellation within 14 days. Legal basis: Consumer Contracts Regulations 2013 and the Digital Markets, Competition and Consumers Act 2024.

Price increase

Rule: If Hair Me increases the price in a way not permitted under your contract, you may be entitled to cancel. Required proof: the original terms showing the price, a copy of the notice of price increase and your cancellation request. Legal basis: Consumer Rights Act 2015 and statutory protections against unilateral contractual changes; escalate to Citizens Advice or CMA if the increase is unfair.

Moving abroad

Rule: Moving does not automatically cancel a subscription unless the trader cannot provide the service at the new address. Required proof: new address documentation (utility bill or tenancy agreement) and a cancellation request showing the inability to receive goods. Legal basis: contract terms and standard consumer law.

Death of subscriber

Rule: Death of the subscriber is a legitimate ground to close an account. Required proof: death certificate or executor action and a request from the estate to terminate the contract. Legal basis: common contractual practice and relevant consumer protections.

Legitimate ground accepted by Hair Me (wrong item / damaged)

Rule: Hair Me will consider refunds if the wrong order was shipped or the order was damaged on receipt. Required proof: photos, receipts and email evidence sent within 7 days for authorisation and returned within 14 days. Legal basis: Consumer Rights Act 2015 and Hair Me policy as stated on their policies page.

End of minimum commitment

Rule: If your plan has a fixed minimum commitment (not publicly disclosed by Hair Me), cancel at the end of the commitment to avoid further charges. Required proof: contract showing commitment period and cancellation notice prior to renewal. Legal basis: contract terms and Consumer Rights Act 2015.

Before you cancel - negotiate

What Hair Me is known to offer: research shows a customer testimonial where Hair Me refunded the customer the same day after a timely request, indicating they sometimes authorise refunds at agent discretion for subscription mistakes. To ask for retention or refund, email support with order number, explain the reason and request either a refund or a pause. Mention competitive offers if you want a retention discount.

What cancelling saves you

Compute yearly cost of the standard subscription: £34.99 x 12 = £419.88 per year. Compute yearly cost if you stay on the introductory price: £14.99 x 2 months = £29.98 for first two months, then £34.99 x 10 months = £349.90; total first-year cost if introductory period is two months = £379.88. Savings example: cancelling a standard plan saves £419.88 per year. Cheapest real alternative from research: HairMe AI Scanner monthly plan at £9.99 per month equals £9.99 x 12 = £119.88 per year; this is the lowest priced Hair Me product listed. Comparison math: ongoing subscription £34.99 x 12 = £419.88 per year versus AI Scanner monthly £9.99 x 12 = £119.88 per year; difference = £300.00 per year saved by switching to the AI Scanner option for similar non-medical features.

Relevant UK laws

The primary laws that protect you are the Consumer Contracts Regulations 2013 (14-day cooling-off for distance contracts), the Consumer Rights Act 2015 (services performed with reasonable care and skill) and the Digital Markets, Competition and Consumers Act 2024 (subscription cooling-off and renewal notices). Hair Me's terms must not limit your statutory rights under these laws. See the enacted text at legislation.gov.uk.

Escalation path

Step 1: Complain to Hair Me by email or post and keep copies. Step 2: If unresolved, contact Citizens Advice for guidance at Citizens Advice - cancelling a service. Step 3: If you paid by credit card, consider a Section 75 claim or a chargeback via your card issuer. Step 4: Report unfair auto-renewal or hard-to-cancel practices to the Competition and Markets Authority (CMA).

Confirm final billing

Check your bank or card statement for any final charges. If you cancelled within the 14-day cooling-off period, Hair Me must reimburse payments including standard delivery costs within 14 days of receiving goods back or proof of return.

Returns and refunds

If goods were supplied and you validly cancelled, return them as soon as possible. Hair Me will reimburse payments but may reduce refunds for handling beyond what is necessary to inspect the goods. Items such as hair extensions and wigs are exempt from refunds if opened due to hygiene rules; unopened items that are not exempt should be returned following Hair Me instructions.

Data and account

Request account closure and data deletion if you want your personal data removed. Retain copies of communications and proof of return shipment for at least 6 months after cancellation.

Re-activation

If you decide to re-subscribe later, check whether introductory offers are still available; introductory pricing like £14.99 for the initial period will typically not apply to returning customers unless explicitly offered.

Follow this checklist to cancel and secure any refund or evidence.

• Find your order number and purchase date.
• If within 14 days of receiving goods, prepare a written cancellation statement referencing the Consumer Contracts Regulations 2013.
• Send cancellation by email and keep the sent message plus any reply.
• If sending by post, use registered post to Hair Me, Crown Way, CF14 3UZ Cardiff, United Kingdom and keep proof of postage.
• Take photos of goods if you plan to return them; keep packaging and receipts.
• Request written confirmation of refund and note the 14-day reimbursement deadline.
• If refused, contact Citizens Advice and consider card chargeback or Section 75 if paid by card.