Cancel LookFantastic the easy way

Core service

LookFantastic is an online retailer specialising in premium beauty products across skin, hair, cosmetics and fragrance, selling to customers in the UK and internationally.

Products and subscriptions

LookFantastic sells single items, reward and membership services and a recurring monthly 'Beauty Box' subscription. The company runs a rewards club and a Premier Delivery annual service.

Company facts

Web

1. Check the official Terms and Returns pages: Terms and Conditions and Refunds & Returns.
2. Locate subscription management in your account or contact customer service from the website if no direct cancel button appears. LookFantastic's published information directs customers to the Returns Policy for more detail; exact web steps are not published by LookFantastic.
3. Keep order numbers and any confirmation emails as proof.

iOS (App Store)

1. If the subscription was purchased through Apple, open Settings > Apple ID > Subscriptions and cancel there. This is the App Store route; LookFantastic's Terms do not provide app-specific steps.
2. Keep Apple subscription confirmation for proof of cancellation.

Android (Google Play)

1. If the subscription was purchased through Google Play, open the Play Store > Subscriptions and cancel. LookFantastic's published policies reference store-based subscriptions only generally.
2. Save the Play Store confirmation email or screenshot.

Phone

1. Look for the phone contact on your order confirmation or the site; LookFantastic does not publish a phone number in their Terms.
2. Ask the agent to confirm cancellation in writing and note any reference number.

Email

1. Send a clear cancellation request by the applicable deadline and attach order details. Use the website contact form or customer support channels linked on the site.
2. Archive both sent and received messages as proof.

Post

1. Submit a registered letter addressed to: LookFantastic, Gadbrook Way, CW9 7RA Northwich, United Kingdom.
2. Write a clear statement: "I cancel my subscription/contract with immediate effect" and include order number and date. Keep the Royal Mail receipt.

Cooling-off (14-day right)

If you bought goods or a subscription online, you have a 14-day cooling-off right from the day you acquire physical possession of the goods. For a Beauty Box subscription, to receive a refund for the first box you must cancel within 14 days from physical receipt of the first box. Reference: Consumer Contracts Regulations 2013 and the Consumer Protection (Regulation of Subscription Contracts) Act 2024 - cooling-off rights: 2024 Act - cooling-off rights.

Price increase

If LookFantastic increases recurring prices during a subscription period, the Consumer Protection (Regulation of Subscription Contracts) Act 2024 gives the consumer the right to cancel when the increase is not contractually permitted. Provide evidence of the original price and the increase (order confirmation and new billing). Reference: Consumer Protection (Regulation of Subscription Contracts) Act 2024.

Moving address

If you move and the service cannot be provided because of your new address, cancellation may be requested. Proof required: new address documentation and a written cancellation statement. LookFantastic does not publish a specific policy on moving-related cancellations.

Death of the subscriber

If the subscriber dies, an executor or next of kin should contact LookFantastic with a copy of the death certificate and request contract termination. LookFantastic's public terms do not list explicit death procedures; submit documentary proof when contacting customer service.

Legitimate ground - faulty or incorrect goods

For damaged, faulty or incorrect items, LookFantastic asks customers to contact customer service with photographic or video evidence. Refunds or replacements are offered only where the fault was present at dispatch. Required proof: photos/videos and order number. Reference: LookFantastic Refunds & Returns: Refunds & Returns.

End of commitment

If a fixed-term commitment ends, service stops at the final date unless automatically renewed. Check your order confirmation for any fixed-term clause; LookFantastic's Terms should be consulted for renewal mechanics.

Before you cancel: how to negotiate

Reported retention outcomes are limited in publicly available information. LookFantastic runs a rewards club (Beauty Plus) and offers points promotions; customers have reported earning 500 +Points welcome credit equivalent to £5. If you want to stay, ask customer service for a points offer, a one-off voucher, or a trial extension. If your Premier Delivery is the issue, customers report the service costs £10 per year; request cancellation of the Premier Delivery charge within 14 days of purchase where necessary.

What cancelling saves you - sample calculation

Known item prices from LookFantastic public statements and customer reports:

• Premier Delivery annual fee: £10.
• Welcome +Points credit value at signup: £5.
• Beauty Box published product listing includes a £55 digital voucher value (product listing).
• Example customer spend reported: £250 (testimonial).
• Cancellation fee: £0.

Yearly saving examples using known figures:

• Cancelling Premier Delivery saves £10 per year: 1 x £10 = £10 per year.
• If you stop buying an average of one Beauty Box product containing a £55 voucher per year, you save at least £55 per year.
• If you reduce discretionary LookFantastic purchases by £250 per year (a reported case), you save £250 per year.

Cheapest real alternative from the sector depends on the product. LookFantastic's rewards club is free and gives 500 +Points (£5 credit) on signup. If you want a lower-cost retailer for single item purchases, compare Boots, Feelunique and Cult Beauty for individual product prices before cancelling the subscription.

Key UK consumer laws

Consumer Contracts Regulations 2013 provide a 14-day cooling-off right for online purchases of goods and many subscription contracts. The Consumer Protection (Regulation of Subscription Contracts) Act 2024 gives specific cancellation rights and prohibits disproportionate cancellation penalties for subscription contracts; it requires a clear cancellation statement to the trader. The Consumer Rights Act 2015 requires services to be provided with reasonable care and skill and prevents unfair contract terms.

How to escalate if LookFantastic refuses

1) Complain to LookFantastic customer service with evidence (orders, photos, dates). 2) If unresolved, contact Citizens Advice for guidance and Trading Standards. 3) Use Section 75 or a chargeback via your card issuer for qualifying card payments if the merchant refuses a lawful refund. 4) If the issue touches regulated sectors, escalate to the relevant ombudsman. The Competition and Markets Authority monitors hard-to-cancel subscriptions and unclear auto-renewal terms.

Confirmations and final billing

Keep any cancellation confirmation email, screenshot, or registered post receipt. If you cancelled during a statutory cooling-off period, expect any due refund for the cancelled item or first Beauty Box according to LookFantastic's published refund timings.

Data and account access

After cancellation you can keep your account to review past orders. If you want data removal, request account deletion from customer service and retain proof of the request. Check your loyalty points balance before deletion.

Re-activation

You can re-subscribe or place new orders after cancellation. Keep any promotional codes or voucher terms that may expire.

Follow this checklist when cancelling LookFantastic to ensure proof and protect your rights.

• Locate your order number and subscription ID.
• Decide your channel: account, app store, Google Play, email or registered post.
• If using the 14-day cooling-off, count 14 days from the date you physically received the goods.
• If cancelling by post, send a registered letter to LookFantastic, Gadbrook Way, CW9 7RA Northwich, United Kingdom and keep the Royal Mail receipt.
• Capture screenshots or save emails confirming cancellation.
• Request a written confirmation of refund and note the promised timeframe.
• If you paid by card and a refund is refused, prepare to contact your card issuer for chargeback or Section 75 assistance.