Cancel MaxBeauty the easy way

Service overview

MaxBeauty is a beauty and cosmetics subscription and direct-purchase service that sells curated beauty products and recurring plans. The company lists a website presence at https://themaxbeauty.com and operates with headquarters in Limassol, Cyprus.

How subscriptions work

MaxBeauty offers recurring subscriptions billed automatically. The company displays prices on the payment screen before checkout and uses email support for subscription termination requests. The site notes starting prices in US dollars rather than specifying GBP on public pages.

Company facts

Web / Account cancellation

1. Go to your account area on themaxbeauty.com and look for subscription or billing settings.
2. If you cannot find an account cancellation option, open an email to [email protected] with the subject line 'Unsubscribe' from the email registered on your account.
3. Save any on-screen confirmation and request a written confirmation by reply email.

Email cancellation

1. Compose an email from the address registered on the MaxBeauty website to [email protected].
2. Use the subject line exactly: Unsubscribe.
3. In the message include your full name, order or subscription ID if known, and the date you want cancellation to take effect.
4. Keep the sent email and save the reply confirmation. Terminations typically are effective within seven business days after receipt of the termination notice.

Phone cancellation

1. MaxBeauty does not publish a public phone number for cancellations. If a phone number appears on your account statement, confirm it matches the company domains before calling.
2. If you do call, ask for a cancellation reference number and request an email confirmation.

Post (registered letter)

1. Write a clear termination letter that includes your full name, registered email, subscription identifier and a statement that you wish to cancel the subscription immediately or at the end of the current period.
2. Send by registered post to: MaxBeauty, 272 Bath Street, G2 4JR Glasgow, United Kingdom.
3. Keep the proof of postage and follow up by email requesting confirmation. Processing may take postal transit time plus up to 7 business days.

iOS and Android cancellations

1. If you subscribed through Apple App Store cancel inside your Apple ID Subscriptions settings; if you subscribed through Google Play cancel inside Google Play Subscriptions.
2. Take a screenshot of the cancellation confirmation from the app store as proof.
3. If billing continues after store cancellation, contact MaxBeauty at [email protected] and provide the store cancellation screenshot.

For the company subscription rules read the official subscription policy at learn.themaxbeauty.com/subscription-policy and the money-back policy at face.themaxbeauty.com/money-back-policy.

Moving abroad or change of address

Rule: MaxBeauty does not publish a specific relocation cancellation policy. If you cannot receive deliveries at your new address, send proof of new address (utility bill or tenancy agreement) and a written cancellation request to [email protected] or by registered letter to the Glasgow address. Applicable law: Consumer Rights Act 2015 for service performance with reasonable care and skill.

Price increase

Rule: If MaxBeauty increases recurring prices the consumer may have rights under contract terms. Provide the notice MaxBeauty sent showing the increase, then request cancellation or acceptance. Required proof: copy of the price-change notification and your original subscription terms. Applicable law: Consumer Contracts Regulations 2013 and Consumer Rights Act 2015 on unfair terms.

Death of subscriber

Rule: MaxBeauty accepts death or disability as grounds for termination. Required proof: death certificate or documentation from a legal representative. Research note: MaxBeauty's legitimate grounds list includes death or disability as acceptable for account termination.

Legitimate grounds accepted by MaxBeauty

Rule: The company lists legitimate grounds such as death or disability and inactivity. Required proof: documentation appropriate to the ground such as medical certification or proof of inactivity. Source: MaxBeauty internal legitimate grounds list from company research.

End of commitment period

Rule: If your subscription has a fixed minimum commitment (one month, three months or six months), cancel at the end of that period to avoid additional charges. Required proof: subscription start date and proof of cancellation request submitted at least 24 hours before renewal.

14-day cooling-off (change of mind)

Rule: For UK consumers the Consumer Contracts Regulations 2013 give a 14-day cooling-off right for most online contracts starting from the day the contract is entered into. For digital content the right can be lost if the consumer expressly agrees to immediate performance. Required proof: cancellation request within 14 calendar days and, if applicable, evidence you did not consent to immediate performance. Applicable law: Consumer Contracts Regulations 2013 and Consumer Rights Act 2024 (cooling-off provisions).

Before you cancel: negotiate

Retention offers: research shows no specific retention offers publicly reported by MaxBeauty. When contacting MaxBeauty ask for a retention or pause option in your email: state your registered email, subscription ID, and request either a pause, a lower monthly rate or a one-time refund. Example request template: 'I request a pause or reduced rate for the next billing cycle; my account email is [your email] and subscription ID is [ID].' If no offer is made, proceed to cancellation and keep all correspondence.

What cancelling saves you - concrete yearly math

MaxBeauty GBP pricing is not published by the company; MaxBeauty lists starting prices publicly in USD only. We cannot compute an exact yearly saving for MaxBeauty without a GBP price. Below are concrete yearly costs and savings for real competitor services to help compare alternatives.

• OK! Beauty Box - £15.00 per month. Yearly cost: 15.00 x 12 = £180.00 per year.
• Totally Derma - £94.50 per month. Yearly cost: 94.50 x 12 = £1,134.00 per year.
• FFS Beauty - £10.95 per month. Yearly cost: 10.95 x 12 = £131.40 per year.

Cheapest real alternative found: FFS Beauty at £10.95 monthly equals £131.40 per year. If your MaxBeauty billed amount is higher than these alternatives, cancelling and switching could save the difference between your billed annual cost and the alternative's annual cost. Because MaxBeauty does not publish GBP prices, compute your personal saving by multiplying your monthly MaxBeauty charge in GBP by 12 and subtracting the alternative annual cost (for example, if MaxBeauty billed you £20.00/month then 20.00 x 12 = £240.00; switching to FFS Beauty would save 240.00 - 131.40 = £108.60 per year).

Key UK consumer laws

The main laws that protect UK consumers are the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and prohibits unfair contract terms. The Consumer Rights Act 2024 added rules on initial and renewal cooling-off periods for subscription contracts; see the official legislation at legislation.gov.uk.

Cooling-off and digital content

The Consumer Contracts Regulations 2013 provide a 14-day cooling-off right for most online contracts. For digital content this right can be lost if the consumer agrees to immediate performance and acknowledges loss of the right to cancel. If the service begins at your request within the 14-day period you may still cancel but the trader can charge for the service already provided. See MaxBeauty's subscription policy for company-level details.

How to escalate a failed cancellation

Step 1: Complain in writing to MaxBeauty ([email protected]) and keep copies.

Step 2: If unresolved, contact Citizens Advice for guidance: Citizens Advice - cancelling a service.

Step 3: If contractual terms seem unfair or you face persistent auto-renewal without clear consent, report practices to the Competition and Markets Authority (CMA).

Step 4: For payments by credit card consider a Section 75 claim or a chargeback via your card issuer where applicable.

Check final billing

After cancellation confirm the final billed date and amount. If you cancelled mid-period MaxBeauty's policy states they generally do not refund for the unused portion unless a money-back guarantee applies and conditions are met.

Data access and re-activation

Request confirmation of account closure and ask whether your account data will be retained or deleted. If you decide to re-activate later, the company may treat it as a new subscription depending on retained account data.

Document everything

Keep copies of your cancellation email, any postal proof, and the company reply. If a dispute arises you will need timestamps, emails and proof of cancellation request.

Follow this checklist to cancel and protect yourself:

• Find and save your subscription ID and account email.
• Send an email from the registered address to [email protected] with subject 'Unsubscribe'.
• If you prefer postal notice, send a signed registered letter to MaxBeauty, 272 Bath Street, G2 4JR Glasgow, United Kingdom and keep proof of postage.
• Ask for a written confirmation of cancellation and keep the reply email.
• Check your bank or card statement the cycle after cancellation for any unexpected charges and dispute with your bank if needed.
• If you subscribed via Apple or Google, cancel inside the relevant store and keep a screenshot.
• If you are within 14 days and eligible for a money-back guarantee, read the company policy at face.themaxbeauty.com/money-back-policy and request refund with required evidence.