Cancel MD Acne the easy way

Service overview

MD Acne, marketed as MDacne, is a personalised acne treatment subscription combining an initial skin assessment, customised topical products and monthly shipments. The service offers online assessments and ongoing consultations with qualified prescribers.

How the subscription works

Customers typically start with a trial kit (shipping charge applies) and can continue on monthly treatment plans with recurring medication deliveries. MDacne requires account-based cancellation and automatically renews unless cancelled at least 5 business days before the next billing and shipping date.

Company facts

Web - cancel via your MDacne account

1. Open your web browser and go to your MDacne account (log in at the MDacne website).
2. Navigate to Account Settings or Subscription Management.
3. Choose the active plan and select Cancel Subscription.
4. Follow on-screen prompts to confirm cancellation and check for a confirmation email.

iOS - cancel in the MDacne app

1. Open the MDacne app on your iPhone.
2. Tap Profile, then Subscription or Account Settings.
3. Select Cancel Subscription and confirm.
4. Keep a screenshot of the confirmation screen and wait for a confirmation email.

Android - cancel in the MDacne app

1. Open the MDacne app on your Android device.
2. Go to Account Settings then Subscription.
3. Tap Cancel and confirm the action.
4. Save the in-app confirmation and check [email protected] for email confirmation.

Email cancellation

1. Compose an email to [email protected] from the address tied to your account.
2. Include: your full name, account email, order number and clear statement: "Cancel my subscription."
3. Request written confirmation and keep the support reply as proof.

Post - registered letter

1. Write a signed cancellation letter including full name, account email, order number and date.
2. Send by registered post to: MD Acne, 1 More London Place, SE1 2AF London, United Kingdom.
3. Keep the proof of postage receipt and request a return receipt if possible.

Moving abroad - relocation

Rule and proof required: If you move outside MDacne's service area you can cancel by providing proof of new address such as a dated tenancy agreement or utility bill. MDacne's help pages should be contacted to confirm account eligibility. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - rights to information before contract.

Price increase

Rule and proof required: If MDacne increases the price of a recurring plan mid-contract without prior explicit consent, you may cancel and request a refund for the unused portion. Keep screenshots or emails showing the price change. Applicable law: Consumer Rights Act 2015 regarding unfair contract terms and the CMA guidance on auto-renewal.

Death of subscriber

Rule and proof required: Cancel by emailing [email protected] and attach a copy of the death certificate or executor documentation. The company should close the account and stop future billing upon receipt.

Legitimate ground - medical adverse reaction

Rule and proof required: MDacne accepts unsatisfactory treatment claims if supported by photo uploads and prescriber review, per their support notes. Provide dated photos showing reaction and any healthcare practitioner notes. Applicable law: Consumer Rights Act 2015 (services performed with reasonable care and skill).

End of commitment

Rule and proof required: MDacne has not published a minimum contract term publicly. If you were given a fixed-term subscription, use your account to cancel at term end and keep confirmation. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Cooling-off period (14 days)

Rule and proof required: Under the Consumer Contracts Regulations 2013 you have a 14-day cooling-off period for online contracts starting from the day after delivery for goods or contract commencement for services. If you cancel within 14 days you are usually entitled to a full refund including basic delivery costs, except for goods that are sealed for health reasons and unsealed. If MDacne shipped medical products that cannot be returned once opened, return rights may be limited. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Before you cancel - negotiate

Retention offers: Research does not list specific retention discounts publicly. To ask for a retention offer, contact [email protected] or use in-app chat and request either a pause, reduced monthly fee or a one-off refund for an unsatisfactory kit. Mention the date of your last billing and request written confirmation of any offer.

What cancelling saves you - yearly calculation

Compute savings from MDacne plans using published prices:

Free Trial initial month - shipping only: £9 (one-off)

Basic treatment plan: £24.99 x 12 = £299.88 per year

Standard treatment plan: £29.99 x 12 = £359.88 per year

Advanced treatment plan: £39.99 x 12 = £479.88 per year

Initial consultation one-time fee: £19.99

If you cancel a Basic plan you save £299.88 per year compared to staying subscribed. If you cancel Advanced you save £479.88 per year.

Cheapest documented alternative: The Ordinary single-product routine example - Niacinamide 10% + Zinc 1% at £5.80 per bottle (one-off). For a basic over-the-counter monthly routine estimated at £12.00 per month, yearly cost would be £12.00 x 12 = £144.00 per year. That alternative price is lower than MDacne Basic at £299.88 per year.

Key UK consumer law

The main laws and regulator to know are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The Competition and Markets Authority (CMA) oversees unfair commercial practices including hard-to-cancel subscriptions.

Cooling-off and refunds

Under the Consumer Contracts Regulations 2013 you have a 14-day cooling-off period for most online contracts. If you cancel within 14 days you are normally entitled to a full refund including basic delivery costs, with exceptions for sealed health products unsealed after delivery.

Escalation steps

Start by complaining to MDacne support in writing. If unresolved, get advice from Citizens Advice and escalate to the CMA if the issue is unfair contract terms. For card payments, consider Section 75 or a chargeback request through your card issuer for qualifying transactions.

Check final billing

After you cancel, check your account and the payment method for any final charges. If you were billed but the order has not shipped, contact [email protected] to request a refund as MDacne may cancel orders billed but not yet shipped.

Access to app and data

Confirm whether your account remains accessible for records and any messaging with prescribers. Request a copy of your account data from [email protected] if you want treatment history or uploaded photos.

Re-activation

You may be able to reactivate your account at any time. MDacne support notes that accounts can be reactivated after cancellation.

Do these steps in order to cancel and protect your rights.

• Log in to your MDacne account and cancel via Subscription Settings; save screenshots.
• Expect to cancel at least 5 business days before the next billing/shipping date to avoid the next shipment.
• If you cannot cancel online, email [email protected] with full account details and keep the reply.
• If you mailed a registered letter, keep the proof of postage and allow postal delivery time.
• Check for a refund if billed but not shipped; request it in writing.
• If MDacne billed after you cancelled and will not refund, contact your card issuer about chargeback or Section 75 if payment qualifies.