Cancel MD Hair the easy way

Service overview

MDhair is a direct-to-consumer haircare and hair regrowth brand offering clinical-style kits, topical serums, shampoos and supplements via an ongoing subscription model. The service sells regrowth kits and standalone products for scalp, hair, lash and brow care.

How the subscription works

New customers commonly receive a reduced price for an initial month or trial. After the trial the account transitions into a recurring subscription that is billed on a repeating cycle, often a 2-month billing cadence unless the customer changes or cancels their plan.

Company facts

Web - cancel via account or Help Center

1. Go to https://www.mdhair.co/ and log in to your MDhair account.
2. Open subscription or orders, choose the active plan and select Cancel or Manage plan. If a Help Center article is provided, follow the link there to cancel.
3. Submit cancellation and save or screenshot the confirmation page. You should receive an email confirming cancellation; keep that email as proof.
4. Ensure cancellation occurs at least 5 business days before next billing to avoid the next charge.

Email - cancel by writing to support

1. Compose an email to [email protected] with subject line "Cancel subscription" and include your full name, account email, order number and reason.
2. Send the email and keep the sent message. Wait for a reply confirmation from MDhair; if no reply within 5 business days, escalate by sending a registered letter.

Post - cancel by registered letter

1. Write a signed request to cancel your subscription. Include account email, order number, and statement that you request immediate cancellation.
2. Send via registered post to MD Hair, 20-22 Wenlock Road, N1 7GU London, United Kingdom and keep proof of postage and tracking.
3. If MDhair charges after receipt, use proof of postage to dispute the charge with your card issuer or to escalate to Citizens Advice.

PayPal and third-party billing

1. If you used PayPal, do not rely on cancelling the PayPal auto-payment as the sole step: MDhair requires direct cancellation with them.
2. Cancel PayPal auto payments in PayPal settings and then follow the Web or Email cancellation steps above to cancel the MDhair account itself.

Cooling-off period (14 days)

If you bought a product or subscription online, you generally have a 14 calendar day statutory cooling-off right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel. For goods the period starts when you receive the goods. For services the period starts on the day of contract conclusion. If you cancel within 14 days, MDhair must refund within 14 days of cancellation or of proof of return as required by law.

Applicable law: The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - see legislation.gov.uk.

Finished minimum commitment or end of promotional trial

MDhair offers a 1-month discounted trial that then transitions to a recurring plan billed every 2 months. To avoid further charges you must cancel before the trial ends and at least 5 business days before the next billing date.

Applicable rule: MDhair internal billing terms and the Consumer Contracts Regulations for timing of cancellations.

Price increase

If MDhair raises prices mid-contract and your existing agreement does not permit the increase, you may have a right to cancel without penalty. Provide the price change notice and your subscription details as proof when requesting a cancellation and refund. Keep copies of any price-change email or page snapshots.

Death of subscriber

In the event of the subscriber s death, the estate representative should send a written request and proof of authority to [email protected] or by registered post to the London address. Include a death certificate or solicitor letter if requested.

Legitimate grounds accepted by MDhair

From MDhair policy notes: cancellations and modifications must be submitted before the next billing, and trial/discounted kits are not refundable. If you seek to cancel after shipping, MDhair states an order that has shipped can no longer be canceled. Required documents: order number, account email and, when applicable, proof of return (photo of shipping receipt with tracking) to obtain refund when returns are permitted.

Applicable law: Consumer Contracts Regulations 2013 and Consumer Rights Act 2015 for service standards.

Before you cancel: negotiate

MDhair retention offers are not publicly listed in the research data. There is no published evidence of specific discount-for-retention offers. To request a retention offer, contact [email protected], state your account email and ask whether a retention discount, skip shipment or plan change is available. Document the response in writing and request an email confirmation of any offer before accepting.

What cancelling saves you - yearly saving examples

Calculate annual cost if you keep a recurring plan versus cancelling now. Example calculations use MDhair listed prices.

Premium Regrowth Kit - 1 month supply: 3 options shown by MDhair:

• 1-month supply: Price = £156
• 2-month supply billed at £218 every 2 months = effective monthly price £109 so monthly equivalent = £109
• 3-month supply billed at £281 every 3 months = effective monthly price £93.67

Yearly cost examples and savings:

• If you pay £156 per month: £156 x 12 = = £1,872 per year.
• If you pay the 2-month plan at £109 per month equivalent: £109 x 12 = £1,308 per year.
• If you pay the 3-month plan at £93.67 per month equivalent: £93.67 x 12 = £1,124.04 per year.

Cheapest real alternative from provided competitor links in this guide: pricing for alternatives is not publicly disclosed in the research data used for this page. To compare effectively, check competitor pricing at Hairburst and DrHair.

Key UK laws that protect you

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give a 14 calendar day cooling-off right for distance contracts. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and limits unfair contract terms.

Relevant law text available at legislation.gov.uk.

Auto-renew and hard-to-cancel subscriptions

The Competition and Markets Authority treats unclear auto-renewal terms and hard-to-cancel subscriptions as potential unfair practices. If MDhair does not provide a clear, simple cancellation route, you can raise a complaint to Citizens Advice and cite CMA guidance on unfair renewal practices.

Escalation steps

1) Complain to MDhair via [email protected] and keep all messages. 2) Use evidence (emails, screenshots, proof of postage) and ask MDhair to resolve within 14 days. 3) If unresolved, contact Citizens Advice for direction and consider a Section 75 claim or chargeback with your card issuer for qualifying payments. 4) File a complaint with the relevant ombudsman if the service falls in its remit.

Check your account and billing

Keep the cancellation confirmation email or screenshot. Verify your next billing date is not charged. If you are charged after cancellation, use the confirmation and dispute the charge with your card issuer or request a refund from MDhair with the confirmation attached.

Returns and refunds

MDhair states Trial/Discounted Kits are not eligible for return or refund. Subscription Kits automatically shipped after the 1-month discounted trial are not eligible for a return or refund. For shop orders (non-subscription first-time orders) returns can be accepted for unopened products but must typically be initiated within 1 day of delivery, except by prior agreement which can extend to a 10-day window. Proof of return (photo of shipping receipt with tracking) is required to process refunds.

Data and re-activation

After cancellation you may retain an account for reactivation. If you want all personal data deleted, request deletion in writing to [email protected] and keep the reply. Re-activating later may require a new sign-up and could restart trial offers only at MDhair discretion.

Use this checklist to cancel cleanly and keep proof.

• Identify your next billing and shipping date and ensure cancellation at least 5 business days before that date.
• Log in to MDhair and attempt online cancellation; save screenshots of each step and confirmation.
• If cancelling by email, send to [email protected] with full name, account email and order number; keep the sent email.
• If you used PayPal, cancel PayPal auto-payment and still cancel the MDhair account directly.
• If necessary, send a registered letter to MD Hair, 20-22 Wenlock Road, N1 7GU London, United Kingdom; keep proof of postage.
• If you expect a refund, provide proof of return shipping (photo of tracking) as MDhair requires this to process returns.
• If charged after cancellation, gather all evidence and contact your card issuer or Citizens Advice to escalate.