Cancel Perfume Club the easy way

Service overview

Perfume Club (marketed via PerfumesClub platforms) is an app and online retailer offering more than 18,000 beauty and fragrance products across 400+ brands. The service includes product discovery features such as price scanning and a virtual try-on mirror, plus additional services like beautician consultation inside the app.

How customers use it

Customers use Perfume Club to buy perfumes, cosmetics, hair care, makeup, sun care, and sunglasses. The platform offers membership options and app-specific features designed to give lower prices than some UK brick-and-mortar retailers.

Company facts

Web / App cancellation

1. Open the Perfume Club app or visit the account area on the website.
2. Sign in with the account email and password used at registration.
3. Go to "My Account" or "Subscriptions" and locate the active membership.
4. Click or tap "Cancel subscription" and follow any on-screen confirmation prompts.
5. Save any confirmation page and request a confirmation email if none is sent automatically.

iOS cancellation (Apple)

1. Open Settings on your iPhone or iPad.
2. Tap your name, then "Subscriptions".
3. Select the Perfume Club subscription and tap "Cancel Subscription".
4. Keep the Apple confirmation screen or email as proof.

Android cancellation (Google Play)

1. Open the Google Play Store on your Android device.
2. Tap your profile icon, then "Payments & subscriptions" and "Subscriptions".
3. Select Perfume Club and tap "Cancel subscription" and follow prompts.
4. Keep the Google Play confirmation email as evidence. Google Play refunds follow Google policy.

Phone cancellation

1. Call 20 3334 9680 during Monday to Friday, 08:00 to 13:00 and 14:00 to 16:00.
2. State your account email, full name, and request cancellation from a named date.
3. Ask the agent for written confirmation by email and for cancellation reference number.
4. Record call date and time for your records.

Email cancellation

1. Send an email to [email protected] with subject "Cancel subscription" and include account details and desired cancellation date.
2. Request a written confirmation email and keep sent message and any reply.

Post cancellation (registered letter)

1. Write a short letter: name, account email, clear statement "I cancel my Perfume Club subscription effective [date]".
2. Send by Royal Mail Recorded Delivery to: Perfume Club, 20-22 Wenlock Road, N1 7GU London, United Kingdom.
3. Keep the recorded delivery receipt and the delivery confirmation as proof of notice.

Cooling-off period (14 days)

If your subscription began online, you have a statutory right to cancel within 14 days of contract formation under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The 14-day period starts the day after the contract is concluded or, for goods, the day after delivery.

Required proof documents: order confirmation or invoice showing date of contract formation and a clear written statement of cancellation (email or recorded letter).

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Price increase

If Perfume Club raises the price under a continuing contract, you may be entitled to cancel if the contract terms allow cancellation for price changes. You must provide the notification Perfume Club requires and keep proof of the price change notice and your cancellation request.

Required proof documents: current contract or terms that show your right to cancel for price increases, and the communication from Perfume Club announcing the increase.

Applicable law: Consumer Rights Act 2015 and contract terms; reference to Consumer Contracts Regulations 2013 for information duties.

Moving abroad (relocation)

Relocation alone does not create an automatic statutory right to cancel beyond the 14-day cooling-off period unless the contract contains a relocation clause. You must rely on the contract text and provide proof of change of residence if the contract accepts it.

Required proof documents: proof of new address (utility bill, tenancy agreement) and a written cancellation request.

Applicable law: Contract terms and Consumer Rights Act 2015.

Death of the subscriber

Death of a subscriber typically allows an estate representative to terminate ongoing contracts. Contact Perfume Club support and provide a death certificate and executor details to request cancellation and final billing arrangements.

Required proof documents: death certificate and proof of authority (executor paperwork) where requested by the trader.

Applicable law: Contract law and Consumer Rights Act 2015.

Legitimate grounds accepted by Perfume Club

Research shows Perfume Club accepts cancellation by written notice and via the app or platform when processed by Apple or Google. Registered post using recorded delivery is specifically recommended in public guidance to ensure proof of receipt.

Required proof documents: confirmation email, recorded delivery receipt, or platform cancellation confirmation.

Applicable law: Consumer Contracts Regulations 2013 and Consumer Rights Act 2015.

Before you cancel: negotiate

Perfume Club has no widely published retention offers in the available research. If you prefer to negotiate, call 20 3334 9680 during Monday to Friday 08:00 to 13:00 and 14:00 to 16:00, state that you want to cancel and ask the agent for alternative membership tiers, temporary discounts or hold options. Request any offer in writing by email and keep the message as proof.

What cancelling saves you

Basic Membership cost: £14.95 per month.

Yearly cost calculation: £14.95 x 12 = £179.40 per year.

If you cancel a Basic Membership you will avoid the next annualised charge of £179.40.

Cheapest real alternative (retail comparison): The Perfume Shop lists single perfume purchases with prices starting from £19.99 (one-off purchase); Fragrance retailers may offer single bottles from £9.99 or more. Example comparisons:

• The Perfume Shop - typical entry perfume price: £19.99 (one-off).
• Fragrance Direct - typical entry perfume price: £9.99 (one-off).
• Boots - typical fragrance price: £12.00 (one-off).

If you replace a subscription paid monthly at £14.95 by buying one-off bottles at an entry price of £9.99, a single purchase costs less than one month of membership; however an annualised comparison shows subscription convenience vs one-off spend depending on quantity purchased. Calculate expected personal usage before cancelling if you plan to buy multiple bottles.

Key UK consumer law

Contracts and subscriptions are governed by the Consumer Rights Act 2015 for service quality and by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for distance selling cooling-off rights.

Cooling-off and refunds

The Consumer Contracts Regulations 2013 give a 14-day right to cancel most contracts concluded at a distance. If you cancel during that period you must receive a refund according to the regulations. Digital content may be excluded if you gave express consent for immediate access.

Auto-renewal and hard-to-cancel rules

The Competition and Markets Authority (CMA) treats unclear auto-renewal and hard-to-cancel practices as potentially unfair. If you experience difficulty cancelling, collect proof of all contact attempts and escalate.

How to escalate a dispute

1. Complain to Perfume Club first using email [email protected] or recorded letter to their UK address. 2. Seek advice from Citizens Advice for next steps in the UK. 3. For card payments, consider Section 75 or a chargeback through your card issuer if eligible. 4. The Consumer Rights Act 2015 protects you against unfair contract terms and poor service.

Check final billing

After cancellation, check your bank or card statement for any charges after your requested cancellation date. If you see unexpected charges, contact support and request a refund and written confirmation of cancellation.

Access to the account and purchases

Access to past orders and account details is typically retained; make local copies of invoices or order confirmations if you need them for returns or warranty claims.

Data and re-activation

Request deletion of your personal data if you want Perfume Club to remove your account under data protection rights. Ask for re-activation terms in writing if you intend to return later.

Follow this checklist to cancel and protect your rights.

• Gather account details: account email, full name, order numbers.
• Decide cancellation channel: phone during hours, email, app, or recorded post.
• If within 14 days, prepare to cite the Consumer Contracts Regulations 2013 in your cancellation message.
• If sending post, use Royal Mail Recorded Delivery and keep the receipt.
• Keep a copy of any confirmation email, in-app confirmation or recorded delivery proof.
• Check card statements 7 to 14 days after cancellation for unexpected charges.
• If you paid through Apple or Google Play, also cancel via their subscriptions area and keep their confirmation emails.
• If you cannot resolve a charge, contact your card issuer for Section 75 or chargeback advice where applicable.