Cancel Skin + Me the easy way

Service overview

Skin + Me is a UK-based personalised skincare service that provides prescription-strength topical treatments formulated after an online medical consultation. Treatments are delivered on a subscription cadence and include medical review and free reformulations where required.

How it works

Customers complete an online consultation, a UK-registered prescriber reviews the case and a personalised Daily Doser cream is prepared and dispatched. Subscriptions renew automatically unless cancelled.

Regulation and claims

Skin + Me operates as a regulated service: prescriptions are reviewed by UK-registered prescribers and the company operates under pharmacy regulation standards referenced in consumer information.

Web - cancel in your account

1. Go to your account on the Skin + Me website.
2. Scroll to the "Need a break?" section or open My Treatment Plan.
3. Select "Cancel Subscription" and follow the on-screen prompts until your dashboard confirms cancellation. Source: official cancellation page.
4. Keep a screenshot of the dashboard confirmation and any confirmation email.

iOS / Android - App Store and Google Play

1. Skin + Me support documentation contains no published method to cancel via App Store or Google Play.
2. If you subscribed through an app store, check your App Store or Google Play subscriptions settings; Skin + Me advises customers to use their account dashboard where available.
3. If the subscription charge appears via Apple or Google and you cannot cancel in your Skin + Me dashboard, contact your app store for billing reversal options and keep records.

Phone

1. Skin + Me has no public phone cancellation procedure listed in available support materials.
2. If you find a phone number on your order confirmation, ask for a written confirmation email and record the agent's name, date and time.
3. Follow up with a written cancellation if no confirmation arrives.

Email

1. Skin + Me does not publish a standard support email for cancellation on its help pages. If you have an email address from order correspondence, send a clear cancellation request including your full name as on the account, order number and desired cancellation date.
2. Keep the sent email and any automated or manual reply as proof.

Post - registered letter

1. Write a signed cancellation letter that includes: your full name as it appears on the Skin + Me account, your payment card name if different, account email, and a clear statement "Please cancel my subscription effective immediately" with the date.
2. Send by Royal Mail Signed For or Special Delivery to: Skin + Me, 43 Manchester Street, W1U 7LP London, United Kingdom.
3. Keep proof of posting and delivery confirmation. UK consumer law recognises written notice sent by post as legally binding for cancellation.
4. If you post less than 5 working days before your next billing date, expect to be charged for one more month and to receive that delivery.

Moving abroad

Rule: If you will not receive deliveries because you are moving, provide proof of relocation such as new address confirmation, utility bill or tenancy agreement. Skin + Me support documentation does not publish a specific relocation cancellation form; use the account cancellation flow or send a registered letter including your new address as proof. Applicable law: Consumer Contracts Regulations 2013 for distance contracts when a service cannot be performed.

Price increase

Rule: If Skin + Me increases recurring prices and your contract permits cancellation in that event, you must notify Skin + Me and cancel before the next billing date. Provide the invoice showing the price increase and your account email. Applicable law: Consumer Rights Act 2015 covers unfair contract terms; the CMA treats unclear auto-renewal or unfair price increases as potentially unfair.

Death of the subscriber

Rule: To cancel on grounds of subscriber death, provide a copy of the death certificate and the account reference. Send these by registered post to the address or contact support with documented proof. Applicable law: Consumer Contracts Regulations 2013 and general consumer protection principles.

Legitimate ground - severe adverse reaction

Rule: Skin + Me lists medical supervision and reformulations as part of the service. If a product causes a severe adverse reaction, document the issue with dated photographs, dates of usage and any medical reports. You may rely on the Consumer Rights Act 2015 if the service was not performed with reasonable care and skill. Provide the medical evidence and request cancellation and refund where appropriate.

End of commitment / prepaid plan

Rule: If you paid upfront for a multi-month plan and cancel early, Skin + Me's public guidance indicates they will stop sending products after the prepaid period ends but do not refund the unused months. Keep your receipts. Applicable law: Consumer Contracts Regulations 2013 and Consumer Rights Act 2015.

Cooling-off (14-day right)

Rule: Under the Consumer Contracts Regulations 2013 you have a 14-day cooling-off period for online purchases. For personalised or medicinal products the right to cancel may be lost once the product has been made; Skin + Me states personalised prescription products typically fall outside the cooling-off right once produced. Provide order confirmation dates as proof. Applicable law: Consumer Contracts Regulations 2013.

Before cancelling: how to ask for retention offers

Retention offers reported in customer accounts are limited in public sources. There is no published standard list of discounts or pauses from Skin + Me. To request a retention offer, log in and use the account support or send a written request via your account message centre. Ask for a pause, a reduced monthly price or a one-off discount, and request any offer in writing. If Skin + Me offers a medical reformulation, request that instead of cancelling when the issue is skin-related.

What cancelling saves you - concrete math

Current official prices from Skin + Me support pages:

• Daily Doser (ongoing): £29.99 per month.
• Cleanser + Moisturiser: £29.99 every eight weeks.
• Daily Defence Sunscreen: £19.99 every eight weeks.
• Brighten + Boost Serum: £19.99 every eight weeks.
• First month Daily Doser promotional price: £4.99.

Yearly cost example for Daily Doser: 29.99 x 12 = £359.88 per year. If you cancel, you save £359.88 per year compared with remaining on the monthly Daily Doser plan.

Cheapest visible Skin + Me product cadence: Daily Defence Sunscreen at £19.99 per 8 weeks equals approximately 19.99 x (52/8) = 19.99 x 6.5 = £129.94 per year. Calculation: £19.99 x 6.5 = £129.94 per year.

Competitor comparison - how to choose an alternative

Competitors listed on industry pages include Cultskin Lab, Prestige Skin Club and Skinome. Prices for competitor subscriptions are not published in Skin + Me support materials; check each competitor's subscription page before switching: Cultskin Lab subscription, Prestige Skin Club, Skinome. Use the annual cost math above to compare.

Key UK laws

Consumer Contracts Regulations 2013 provide a 14-day cooling-off right for most online purchases. The cooling-off right may not apply to personalised or medicinal products once they are made. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and protects consumers from unfair contract terms such as disproportionate cancellation penalties.

Regulators and professional oversight

Prescribers must be UK-registered clinicians accountable to the General Medical Council, and pharmacy processes fall under the General Pharmaceutical Council oversight. If you suspect professional misconduct, you may raise concerns with the relevant regulator.

Escalation steps

1) Complain to Skin + Me in writing and keep copies. 2) If unresolved, contact Citizens Advice for consumer rights support. 3) For card payments, consider chargeback via your card issuer or Section 75 for qualifying purchases over £100. 4) If the issue is about professional clinical care, escalate to the General Medical Council or General Pharmaceutical Council. The CMA highlights hard-to-cancel subscriptions as potentially unfair; document your cancellation attempt dates and proof.

Check access and orders

After cancellation, confirm the cancellation date on your dashboard and check your upcoming order date. If you cancelled with less than 5 working days notice before the next billing date, expect one more charge and delivery.

Data and account re-activation

Keep a copy of your consultation records and prescriptions if you may need them later. To reactivate, log back into your account and follow the subscription sign-up flow; medical review may be required again.

Final billing and refunds

Skin + Me states personalised prescription products and used items are not refundable. If you believe Skin + Me failed to provide the service with reasonable care and skill, you can request a remedy under the Consumer Rights Act 2015 and provide photographic and medical evidence. If you paid for multiple months upfront, Skin + Me's public guidance indicates they will not refund unused prepaid months but will stop sending products after the prepaid period ends.

Follow this checklist to cancel and protect your rights.

• Log in to your Skin + Me account and attempt cancellation via the "Need a break?" or My Treatment Plan section and take a screenshot of any confirmation.
• If you cannot cancel online, send a signed registered letter to Skin + Me, 43 Manchester Street, W1U 7LP London, United Kingdom, and keep proof of posting and delivery confirmation.
• Note your next billing date and ensure cancellation is at least 5 working days prior.
• Keep copies of order confirmations, consultation records and any medical evidence if you experienced an adverse reaction.
• If a charge occurs after your cancellation attempt, gather proof of your cancellation attempt, then contact Skin + Me and your card issuer for a chargeback or Section 75 claim if eligible.
• If you need further help, contact Citizens Advice or the relevant professional regulator for clinical concerns.