Cancel The Fragrance Shop Membership the easy way

Overview

The Fragrance Shop Membership, branded MyTFS and now consolidated as MyTFS UNLIMITED, is a paid loyalty membership offering discounts, delivery benefits and exclusive rewards for shoppers on The Fragrance Shop website and in-store in the United Kingdom and Ireland.

Core benefits

MyTFS UNLIMITED members receive 20 percent off most purchases, free 48 hour Express Delivery on online orders, free fragrance samples with qualifying orders, access to exclusive giveaways and member gifts across the year. The active annual fee for MyTFS UNLIMITED is £15 per year.

Availability and eligibility

The membership is available for UK customers aged 16 plus. On 23 September 2025 all existing members were migrated to MyTFS UNLIMITED as the single-tier membership.

Web

1. Open the official membership page at https://www.thefragranceshop.co.uk/my-tfs-membership.
2. Sign in with the account that holds the membership.
3. Look for membership settings or a contact option and submit a cancellation request.
4. Save on-screen confirmation and any follow-up email.
5. Allow up to 7 days for processing.

iOS

1. If membership was purchased through The Fragrance Shop iOS flow, open the app or mobile site used for purchase.
2. Locate account settings and membership details and attempt to cancel following the same steps as web.
3. If there is no in-app cancel option, use the email [email protected] with device details.
4. Keep screenshots and email copies as proof.

Android

1. Open the mobile site or app where the membership was managed.
2. Follow the same web cancellation steps; if the Play Store was used, check Play Store subscriptions and cancel there when applicable.
3. If in doubt, email [email protected] with order and device information.

Phone

1. Call Customer Services on 0161 850 2082.
2. Provide your name, email, membership details and payment card used.
3. Ask for a reference number or written confirmation to be sent to your email.
4. Record the date and time of the call and the agent name if given.
5. Expect processing to take up to 7 days.

Email

1. Send a cancellation request to [email protected].
2. Include your full name, account email, membership name MyTFS UNLIMITED and last four digits of the payment card.
3. State you want to Cancel the membership and request confirmation and a reference number.
4. Keep the sent email and any reply as proof. Allow up to 7 days for processing.

Post

1. Write a signed letter addressing The Fragrance Shop Membership, 128 Worcester Road, WR14 1SS Malvern, United Kingdom.
2. State your full name, account email, membership name and the request to Cancel the membership.
3. Send by registered post and keep the postal receipt.
4. Allow postal delivery time plus up to 7 days processing by The Fragrance Shop.

Cooling-off period (14 day right to cancel)

If you bought the membership online or off-premises you have a 14 day cooling-off right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The 14 day period starts the day after the contract was made. To exercise the right, contact Customer Services by phone, email or post with your cancellation request. If you cancel within 14 days and have not used any membership Benefits, you are entitled to a full refund.

Required proof documents: copy of the purchase confirmation, order number, and your cancellation request. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Used benefits during the cooling-off period

If you used one or more Benefits within the 14 day cancellation period The Fragrance Shop may deduct an amount proportionate to the value of the Benefits already received from your refund. If the value of the Benefit(s) exceeds the Initial Subscription Fee paid, no refund will be payable. This is stated in The Fragrance Shop refund terms.

Required proof documents: evidence of the purchase, dates of benefits used, and membership payment receipt.

Price increase

If The Fragrance Shop seeks to increase membership fees unilaterally, the Consumer Rights Act 2015 protects against unfair contract terms. A significant unexplained unilateral price increase may be challengeable. Contact Customer Services demanding specific contractual basis and, if necessary, follow escalation steps listed below.

Required proof documents: a copy of the membership terms, evidence of the original price and the notice of the increase. Applicable law: Consumer Rights Act 2015.

Moving abroad

If you are moving permanently outside the service area (United Kingdom and Ireland) contact Customer Services and provide proof such as a new utility bill or tenancy agreement showing the new address. The Fragrance Shop Membership's availability is listed for the United Kingdom and Ireland; out of area moves are grounds to ask for cancellation and refund where services cannot be provided.

Required proof documents: copy of new proof of residency and membership details.

Death of the subscriber

In case of the death of the subscriber, contact Customer Services and provide a copy of the death certificate and proof of your authority to act for the estate. The Fragrance Shop will handle the request on receipt of documentation and may issue a refund for unused periods subject to the refund policy.

Required proof documents: death certificate and executor or next of kin identification documents.

End of commitment

If your membership term ends and it does not auto-renew or if auto-renewal continues, submit a cancellation request before the renewal date. If auto-renewal terms are unclear, the Competition and Markets Authority may consider hard-to-cancel subscription clauses unfair.

Required proof documents: membership start date and renewal notice if provided. Applicable guidance: Competition and Markets Authority on auto-renewals and hard-to-cancel subscriptions.

Before cancelling: negotiate

The Fragrance Shop does not publish a formal list of retention offers. From available information no standard retention vouchers are publicly reported. To attempt to retain benefits, contact Customer Services and request either immediate cancellation with refund or an alternative such as a credit, extended trial or fee waiver. If you ask for a retention offer, request the offer in writing and keep the agent name or ticket number. If the agent refuses, request written confirmation of the refusal.

What cancelling saves you

Current MyTFS UNLIMITED price: £15 per year. Equivalent monthly rate: £15 divided by 12 = £1.25 per month. Calculation: £1.25 x 12 = £15 per year.

Competitor examples and annual cost calculations:

• FWBEAUTY Member’s Club - £35 per month. Calculation: £35 x 12 = £420 per year.
• Inner Circle Luxe Membership - PURE BEAUTY - £39 per year. Calculation: £39 x 1 = £39 per year.

Cheapest real alternative from competitors listed: Inner Circle Luxe Membership at £39 per year. By cancelling MyTFS you stop paying £15 per year. If a customer were comparing MyTFS to FWBEAUTY, switching from FWBEAUTY to MyTFS would save £420 - £15 = £405 per year. Exact math: £35 x 12 = £420; £420 - £15 = £405.

Key consumer law

United Kingdom consumer law relevant to membership cancellation includes the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which provides a 14 day cooling-off right for services bought online or off-premises, and the Consumer Rights Act 2015 which requires services to be carried out with reasonable care and skill and protects against unfair contract terms.

Auto-renewal and hard-to-cancel subscriptions

The Competition and Markets Authority treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair trading practices. If The Fragrance Shop uses unclear renewal or cancellation steps, raise the issue citing CMA guidance and, if unresolved, escalate to Citizens Advice for guidance on next steps.

Escalation steps

1) Complain to the trader by phone, email or registered letter and keep proof. 2) If unresolved, get help from Citizens Advice: Citizens Advice - cancelling a service. 3) For qualifying card payments, consider a Section 75 claim or a chargeback via your card issuer. 4) Use public complaint channels if needed, for example consumer review sites, or escalate to Trading Standards if you suspect systemic breaches.

Check access and benefits

After cancellation, confirm whether discounts and free delivery stop immediately or remain until the paid period ends. Ask Customer Services for the exact end date of benefits and keep written confirmation.

Final billing and refunds

If you cancelled within 14 days and you did not use any Benefits you are entitled to a full refund. If a payment is taken during the 7 day processing time for a cancellation it will be refunded as long as no 20 percent OFF discounts have been used. For goods purchased, refunds for goods follow the usual returns policy and the membership refund policy.

Data and re-activation

To request data deletion or account changes, contact [email protected]. If you decide to re-activate, you will need to purchase the membership again. Keep evidence of your original cancellation in case re-billing occurs and dispute any unauthorised charges with Customer Services and your card issuer.

Use this checklist to cancel and protect your rights.

• Collect your membership order number and payment details.
• Call 0161 850 2082 and request cancellation; note date, time and agent name.
• Email [email protected] with a cancellation request and keep the sent email.
• If you prefer, send a signed registered letter to The Fragrance Shop Membership, 128 Worcester Road, WR14 1SS Malvern, United Kingdom and keep the postal receipt.
• Request written confirmation of cancellation and a reference number.
• If you cancel within 14 days and have not used Benefits, request a full refund and ask for the refund date. The company processes refunds within 14 days of receiving returned goods or evidence of return for goods.
• If refunds are delayed, contact your card issuer for chargeback or Section 75 where applicable.
• If you cannot resolve the issue, contact Citizens Advice at Citizens Advice.