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We generate and send your cancellation letter to The Fragrance Shop by registered mail
Sender
Recipient
Digital registered letter with receipt of acceptance
Subject : Cancellation of The Fragrance Shop agreement
How to cancel The Fragrance Shop subscriptions and orders in the UK. Steps, timelines, refunds and rights. Rated 4.7/5 on Feefo.
| Item | Value |
|---|---|
| Fastest method (name it + why) | Email [email protected] - provides written record and is the published route to cancel MyTFS membership |
| Effective delay | Membership cancellations: requests can take up to 7 days to process. Refunds for returned goods: within 14 days of receiving goods or evidence of return |
| Notice period | 14 days (statutory cooling-off period starts the day after receipt) |
| Cancellation fee (amount) | 0 if cancelled within 14-day cooling-off and seal not broken; proportionate deductions may apply for used membership benefits |
| Minimum commitment | 1 year - MyTFS is an annual membership that automatically renews |
| Phone + hours | Not published by The Fragrance Shop |
| Postal address for registered letter | The Fragrance Shop, Barton Dock Road, M32 0TL Manchester, United Kingdom |
The Fragrance Shop is a UK high-street and online retailer specialising in designer and premium fragrances, beauty and home fragrance products. Founded in 1994, it operates stores across the United Kingdom and an online shop and app for purchases.
The Fragrance Shop sells single-purchase products, runs a membership called MyTFS UNLIMITED and offers a 'Scentaddict' subscription with sample deliveries. MyTFS UNLIMITED is an annual membership priced at £15 that gives 20% off fragrance year-round and other member perks. Learn more on the membership page: MyTFS membership.
| Founded | 1994 |
| Founder | Sanjay Vadera |
| Headquarters | Manchester, United Kingdom |
| Employees | ~329 |
| Annual revenue | $5.7M |
| Method | Steps summary | Estimated time | Proof obtained | Difficulty |
|---|---|---|---|---|
| Web (account) | Request cancellation via online account or contact Customer Services via website | Not publicly disclosed to process web requests; expect up to 7 days for membership requests | Account confirmation or email acknowledgement | Easy |
| iOS app | Cancel membership via account settings or contact support through the app | Not publicly disclosed; app requests typically processed within 7 days for membership | In-app confirmation or email | Easy |
| Android app | Cancel via app account or contact support | Not publicly disclosed; allow up to 7 days for membership changes | In-app confirmation or email | Easy |
| Phone | Call customer services - published phone hours not provided publicly | Call immediate; action processing time not published | Phone reference or email confirmation if requested | Medium |
| Email [email protected] to cancel MyTFS; use [email protected] for IT or account issues | Membership cancellation requests can take up to 7 days to process | Written email acknowledgement | Easy | |
| Post (registered letter) | Send a signed cancellation letter to the registered address | Allow postal delivery time plus 7 days processing | Royal Mail signed-for receipt | Medium |
If you bought goods online or off-premises you have a 14-day cooling-off period starting the day after you receive the goods. To exercise this right you must inform The Fragrance Shop within 14 days and then return the items within a further 14 days.
Required proof documents: order confirmation, proof of return postage or tracking number, photos if item is damaged. Law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
If the seal on goods has been broken the statutory right to cancel is lost for those goods. Personalized items are also excluded from the right to cancel according to The Fragrance Shop policy.
Required proof documents: order number and photo evidence of seal condition. Applicable rule: seller policy as published on their terms and conditions: Terms and conditions.
If The Fragrance Shop increases the price of an ongoing subscription you may have the right to cancel before the new price applies. Keep the notification of price change as proof.
Required proof documents: the price change notice, membership details. Applicable law: Consumer Rights Act 2015 and CMA guidance on auto-renewal practices.
In the event of the death of a subscriber you or the estate can request cancellation and provide a death certificate to stop renewal and request refund of any unused portion if applicable.
Required proof documents: death certificate, proof of executor or next of kin identity, membership or order reference. Applicable law: general contract law and consumer protections under Consumer Rights Act 2015.
Based on The Fragrance Shop policies, accepted grounds include non-delivery after dispatch (subject to waiting period), defective goods, and purchases subject to the 14-day cooling-off period. Personalized and unsealed items lose the right to cancel.
Required proof documents: order confirmation, photos of defect, delivery tracking, correspondence with customer services. Applicable law: Consumer Rights Act 2015.
For MyTFS UNLIMITED the published model is an annual membership that automatically renews. To end the commitment stop the renewal by cancelling before the renewal date using the published channels.
Required proof documents: membership reference, confirmation email of cancellation. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and CMA guidance on clear renewal terms.
The Fragrance Shop publicly lists member benefits for MyTFS UNLIMITED but there are no widely published retention discount schemes specific to cancellations. The publicly available membership perks are: 20% off fragrance year-round, 20% off Scentaddict subscription, free samples on orders over £40 and free 48h Express Delivery for online orders. If you want to keep the account, request a retention offer by emailing [email protected] and state the competing offer you have found; always ask for a written offer by email.
Example case using published prices:
Scentaddict subscription list price: £14.00 per month.
MyTFS discount on Scentaddict: 20% so discounted monthly price is 0.80 x £14.00 = £11.20.
Yearly cost without MyTFS: £14.00 x 12 = £168.00 per year.
Yearly cost with MyTFS: discounted Scentaddict 12 x £11.20 = £134.40 plus MyTFS annual fee £15.00 gives total £134.40 + £15.00 = £149.40 per year.
Net yearly saving from keeping MyTFS = £168.00 - £149.40 = £18.60 per year.
The MyTFS membership also gives free samples on orders over £40 and 20% off fragrances, which can increase effective savings on single purchases over £40.
Cheapest real alternative: Fragrance Direct is a prominent alternative retailer for one-off fragrance purchases; subscription pricing is not publicly disclosed for Fragrance Direct. See Fragrance Direct for product comparisons.
Key UK laws and regulators that protect you are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. Citizens Advice provides guidance on changing your mind about purchases: Citizens Advice - changing your mind.
The Consumer Contracts Regulations 2013 give a 14-day cooling-off period for most online purchases, starting the day after you receive the goods. The seller must reimburse standard delivery costs and refund payments within 14 days of receiving returned goods or evidence of return. See the legislation: Consumer Contracts Regulations 2013.
The Competition and Markets Authority (CMA) considers unclear auto-renewal and hard-to-cancel subscriptions potentially unfair. If a subscription is hard to cancel, document your attempts and escalate to Citizens Advice for guidance.
Step 1: complain in writing to The Fragrance Shop via [email protected] or by registered letter to Barton Dock Road, M32 0TL Manchester.
Step 2: if unresolved, seek help from Citizens Advice or request chargeback or Section 75 protection through your card issuer for qualifying card payments. For consumer contract quality issues refer to the Consumer Rights Act 2015.
Save all confirmation emails, reference numbers, registered post receipts and screenshots. Proof speeds up disputes and refund processing.
If you cancelled an order under the 14-day cooling-off you must return goods within 14 days after informing the company. The Fragrance Shop publishes a 90-day policy for replacement or refund requests. Refunds are processed within 14 days of receipt of goods or evidence of return.
If you cancelled MyTFS and later want to rejoin, you can sign up again via the membership page: MyTFS membership. If returned items generated member credit, The Fragrance Shop cancels corresponding credit and may deduct redeemed credit values from refunds.
To request account deletion or data queries contact [email protected]. Keep copies of your data request and the company response for 12 months.
Follow this checklist after you decide to cancel:
£N/A
/ mois
20% off all fragrance year-round; 20% off Scentaddict; free samples on orders over £40; free 48h Express Delivery on online orders; access to MyTFS Drops and member-only promotions.
£14.00
/ mois
Monthly sample box subscription. MyTFS members receive 20% discount lowering the price to £11.20 per month.
No commitment. Billoff helps you cancel or adjust your The Fragrance Shop subscription without hunting down every detail alone.
Below are common alternatives people compare for this type of subscription.
/ mois
Online retailer focused on discounted fragrances and beauty products.
/ mois
High-street retailer with broad health and beauty range and loyalty programme.
/ mois
Curates trending and niche beauty brands including selected fragrances.
/ mois
Low-price retailer focusing on branded health, home and beauty goods.
/ mois
Ethical and nature-inspired body and fragrance products.
The Fragrance Shop is available in many countries. Here are several frequently cited markets:
What you should know about The Fragrance Shop subscription and cancellation terms:
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds depend on billing date, country, and payment channel.
The family plan admin can add or remove members per the service’s household and age rules.
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your The Fragrance Shop subscription, whichever payment method you use.
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