Cancel Cash Complete Save the easy way

Overview

Cash Complete Save (operating as Complete Savings) is a paid cashback and rewards membership for shoppers in the United Kingdom. The service advertises online cashback at hundreds of retailers, in-store cashback, exclusive vouchers, and a monthly bonus equal to the membership fee.

Main features

Membership includes 10% online cashback at over 1,000 retailers, in-store cashback opportunities, a welcome reward, monthly bonus equal to the membership fee, exclusive vouchers, and discounted gift cards up to a stated cap.

Quick company facts

For official billing details see the company's billing descriptor page: Billing descriptor. For more product questions see the official FAQ: Official FAQ.

Web (Profile or cancellation form)

1. Go to https://www.completesavings.co.uk/frequently-asked-questions and sign in to your account.
2. Open your Profile or Billing section and choose the cancellation option or fill the online cancellation form.
3. Confirm cancellation when prompted. You should see an on-screen confirmation and receive an email within minutes.
4. Save or screenshot the confirmation for your records.

Phone

1. Call 0800 389 6960 between 8 AM - 8 PM Monday-Friday or 9 AM - 4 PM Saturday.
2. Ask the agent to cancel your membership immediately and request a cancellation reference number.
3. Ask the agent to send a confirmation email to your registered email address and keep the reference number.

Email

1. Send a clear cancellation message from the email registered to your account to [email protected] or [email protected].
2. Include your full name, postcode, the last four digits of the card on file, and request confirmation of cancellation and any refund where applicable.
3. Keep the sent email and any reply as proof. Expect a response within 72 hours.

Chatbot

1. Open the chat icon on the Complete Savings website.
2. Select the topic "cancel membership" and follow the instructions provided by the bot.
3. Request a transcript or email confirmation at the end of the chat and save it.

Post (registered letter or cancellation form)

1. Download the cancellation form from the website or write a signed cancellation letter with your name, postcode and membership details.
2. Send by registered post to: Cash Complete Save, PO Box 1076, PE1 9HF Peterborough, United Kingdom.
3. Keep proof of postage and allow up to 10 working days for processing. Ask for written confirmation.

Moving / change of resident address

If you move and the service is no longer available at your new address, contact customer service by phone or email and provide proof of address such as a utility bill or council tax letter. Cash Complete Save has not published a separate moving policy; request cancellation citing change of circumstances.

Price increase

If Cash Complete Save increases the membership price and you do not accept the change, you may cancel and seek a prorated refund for the unused period. Provide the notification you received and your original billing statement. This relies on general consumer contract principles; the Consumer Rights Act 2015 applies to unfair contract terms.

Death of the subscriber

To cancel on behalf of a deceased subscriber, contact customer service by phone or email and provide a copy of the death certificate and proof of identity for the executor or next of kin. Cash Complete Save does not publish a specific bereavement policy; submit documents to [email protected] and request confirmation.

Legitimate grounds accepted by Cash Complete Save

The company has not published a specific list of acceptable "legitimate grounds" for immediate termination beyond standard rights. If you claim a legitimate ground (for example, long-term disability preventing use), provide supporting documentation and request termination in writing.

End of commitment

After the free trial, membership renews on 30-day periods. Cancel at any time; the cancellation will take effect at the end of the current billing period unless you request immediate termination. Keep your confirmation as proof.

Cooling-off (within 14 days)

If you subscribed online, you have a 14-day cooling-off period under the Consumer Contracts Regulations 2013. If you cancel within 14 days you are entitled to a full refund of payments made, unless you expressly requested the service start and accepted that you would lose the right to a refund for the part already used. Provide your cancellation notice and the date of subscription when you contact customer service. See Citizens Advice guidance: Citizens Advice - cancelling a service.

Before you cancel: negotiate

Cash Complete Save has been reported to offer retention options. Known retention offer from research: refund of 3 months upfront. To ask for a retention offer, call 0800 389 6960 and say you will cancel unless you are offered a retention incentive. Alternatively email [email protected] and request a retention offer, referencing your account details and the cancellation intention. If the agent offers a refund or alternative, get it in writing and save the confirmation email.

What cancelling saves you - math and alternatives

Monthly membership: £18 per month. Annual cost calculation: 18 x 12 = £216 per year.

Cheapest real alternative from competitors (research): tuck. at £0 per month. Savings if you switch to tuck.: £216 - £0 = £216 per year.

Alternative paid competitor example: Boma Rewards at £10 per month. Annual cost for Boma Rewards: 10 x 12 = £120 per year. Savings switching from Cash Complete Save to Boma Rewards: 216 - 120 = £96 per year.

Summary of concrete prices used: Cash Complete Save £18/month - £216/year; Boma Rewards £10/month - £120/year; tuck. £0/month - £0/year. Use these figures when deciding whether to cancel or accept a retention offer.

Key UK consumer laws

Your cancellation and refund rights are protected by the Consumer Contracts Regulations 2013 (14-day cooling-off period for most online sales) and the Consumer Rights Act 2015 (services must be carried out with reasonable care and skill; unfair contract terms are not binding). The Competition and Markets Authority (CMA) also expects clear cancellation routes and transparent auto-renewal terms.

Cooling-off, refunds and digital services

You have a 14-day cooling-off right under the Consumer Contracts Regulations 2013 for services bought online. If you cancel within 14 days you are entitled to a full refund unless you expressly asked the trader to start the service during that period and accepted loss of the refund for the used part. If digital content was supplied with express consent and download started, the right to a refund may be limited.

How to escalate

1) Complain to Cash Complete Save in writing and keep evidence. 2) If unresolved, get advice from Citizens Advice: Citizens Advice. 3) For qualifying card payments, ask your card issuer about a chargeback or a Section 75 claim. 4) If the sector has an ombudsman, raise the issue with that body where appropriate.

Access and final billing

When you cancel, you will either retain access until the end of the paid billing period or lose access immediately if you request immediate termination. Check the confirmation email for the effective date.

Cashback and account data

Any earned cashback that has not yet been disbursed will be automatically disbursed to the registered bank account. If no bank account is registered, contact customer service within 6 months of cancellation to provide bank details for disbursement. Keep copies of confirmation emails and any final statements.

Re-activation and records

If you decide to rejoin later, you will need to create a new account or reactivate per the company's process; Complete Savings does not publish specific re-activation details. Keep a copy of the cancellation confirmation in case of future billing disputes.

Follow this checklist to make sure your cancellation is complete and you keep evidence.

• Cancel using the online method for immediate effect and save the on-screen confirmation.
• If you call, get a cancellation reference number and request a confirmation email.
• If you email, send from the email registered to your account and keep the sent message and any replies.
• If you post, send the signed form by registered post to Cash Complete Save, PO Box 1076, PE1 9HF and keep proof of postage.
• Check your bank/credit card statements for any further charges for at least one billing cycle.
• Register a bank account with customer service within 6 months if you expect a cashback disbursement and it is not paid automatically.
• If you cancel within 14 days, request a full refund and reference the Consumer Contracts Regulations 2013.