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We generate and send your cancellation letter to Complete Save UK by registered mail
Sender
Recipient
Digital registered letter with receipt of acceptance
Subject : Cancellation of Complete Save UK agreement
Step-by-step 2026 guide to cancel Complete Save UK membership, refunds and alternatives. Based on official policies and customer reports.
| Item | Value |
|---|---|
| Fastest method (name it + why) | Phone - 0800 389 6960: live confirmation and immediate processing when requested (calls redirected outside the UK) |
| Effective delay | Immediate on request - or access continues until the end of current billing period if you choose |
| Notice period | No notice period required - cancel any time |
| Cancellation fee | £0 |
| Minimum commitment | None |
| Phone + hours | 0800 389 6960 - 8:00 to 20:00 Monday to Friday, 9:00 to 16:00 Saturday |
| Postal address for registered letter | Complete Save UK, PO Box 12345, WC1A 1AA London, United Kingdom |
Complete Save UK, trading under COMPLETE SAVINGS LTD, is a paid cashback and rewards membership that pays members cashback at participating retailers and offers a monthly bonus designed to offset the membership fee.
The service targets UK shoppers aged 18 and over who make regular online purchases and want to earn cashback and monthly bonuses. Membership promises a minimum 10% online cashback and access to over 1,000 retailers.
| Current monthly fee | £18 |
| Previous monthly fee | £15 (historical) |
| Monthly bonus | Up to £18 (designed to offset the fee) |
| Cashback cap | Up to £250 per month |
| Gift card purchase limits | Up to £100/month for Top Offer Gift Cards, and up to £100/month for other Gift Cards |
See Complete Savings official FAQs for details: Official FAQs.
| method | steps summary | estimated time | proof obtained | difficulty |
|---|---|---|---|---|
| Phone | Call 0800 389 6960 and ask agent to cancel membership immediately or at period end | 10-20 minutes | Call reference or email confirmation (if agent sends one) | Easy |
| Web (account) | Log in to your account or use online cancellation form on completesavings.co.uk and submit cancellation | 5-15 minutes | On-screen confirmation and email confirmation | Easy |
| Send cancellation request to [email protected] or [email protected] | 5 minutes to send; reply 1-7 days | Reply email from customer service | Medium | |
| Chatbot | Use the website chat icon, select 'cancel membership' and follow steps | 5-20 minutes | Chat transcript or confirmation message | Medium |
| Post (signed form) | Download cancellation form, sign and post to PO Box 12345, WC1A 1AA London | Time to print, sign and post - 3-7 days plus processing | Royal Mail signed-for receipt and any reply from Complete Savings | Hard |
If you signed up online or off-premises you have a 14-day cooling-off right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The 14 days start the day after signing up or receiving confirmation, whichever is later.
Required proof: order confirmation date or welcome email.
Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
If you cancel within the 14-day period you are entitled to a full refund unless you expressly agreed that services start and you must pay a proportionate amount for services already provided. If digital content was downloaded after you gave consent to start immediately, the digital exception applies.
If Complete Save UK raises the subscription price mid-contract and you do not accept the increase, you may cancel without penalty. Required proof: a copy of the price change notice or billing evidence showing a higher amount.
Moving country is generally accepted as a reason to ask for cancellation. Required proof: proof of new address or utility bill; Complete Save UK processes requests via customer service.
Next of kin should email [email protected] with a copy of the death certificate and the account holder's details to request cancellation and refund if appropriate.
If you were misled into signing up you can complain and request a refund; the company has been the subject of external press reporting about inferred consent concerns. Required proof: screenshots, email confirmations and bank statements.
Applicable law: Consumer Rights Act 2015; Consumer Contracts Regulations 2013.
Complete Save UK has used a monthly bonus equal to the membership fee (up to £18) to retain members. You can ask customer service for retention offers by calling 0800 389 6960 or emailing [email protected]. Example script: state you will cancel and request that the monthly bonus be applied or that your fee be waived for one month to test continued value. Research shows refunds were issued quickly when customers complained in some media reports.
Current fee: £18 x 12 = £216 per year.
Historical fee: £15 x 12 = £180 per year (for context).
Cheapest real alternative from competitors: Boma Rewards costs £10 per month or £120 per year. Calculation: £10 x 12 = £120 per year.
Yearly saving if you cancel Complete Save UK and switch to Boma Rewards: £216 - £120 = £96 per year.
United Kingdom consumer protections relevant to subscriptions include the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The DMCC Act 2025 introduces additional subscription protections that are being implemented.
The 14-day cooling-off period under the Consumer Contracts Regulations 2013 permits cancellation and a full refund for contracts concluded online or off-premises. If you expressly agreed to immediate performance of digital services, a proportionate charge may apply.
The Competition and Markets Authority treats unclear auto-renewal and hard-to-cancel subscriptions as potential unfair practices under the Consumer Rights Act 2015. If a business makes cancellation intentionally difficult, complain to Citizens Advice for next steps.
Step 1: Complain in writing to Complete Save UK quoting account details and desired remedy.
Step 2: If unresolved, get advice from Citizens Advice: Citizens Advice - cancelling a service.
Step 3: If payment was by credit card, consider Section 75 or chargeback via your card issuer. If the case requires independent resolution, consider CEDR or relevant ombudsman depending on sector.
Confirm whether cancellation is immediate or at the end of your billing period. Save the confirmation email or chat transcript and check your bank or card statement to ensure no further fees are taken.
Cashback that was earned and payable prior to cancellation will be automatically disbursed to your registered bank account. If no bank account is registered, you must contact Customer Service within 6 months to provide details for payout.
Ask Complete Save UK in writing whether your account data will be retained or deleted and whether reactivation is possible. If you want to reactivate later, follow the sign-up process on their site.
Use this checklist to make cancellation effective and to protect your rights.
£18
/ mois
Minimum 10% online cashback, monthly bonus up to £18, cashback up to £250/month, access to over 1,000 retailers, Gift Card purchase limits up to £100/month.
£15
/ mois
Previous membership fee that many older reports reference; same cashback features applied under that historical fee.
No commitment. Billoff helps you cancel or adjust your Complete Save UK subscription without hunting down every detail alone.
Below are common alternatives people compare for this type of subscription.
£10
/ mois
Automatically invests cashback into an ISA or investment of your choice.
£0
/ mois
Provides instant cashback at over 200 UK retailers and works in-store.
£0
/ mois
Offers personalized instant cashback on gift card purchases and budgeting tools through Open Banking.
£0
/ mois
Focuses on direct cash payouts to bank accounts from over 400 online UK retailers.
£0
/ mois
Often offers some of the highest individual cashback rates and a free tier with no subscription fee.
Complete Save UK is available in many countries. Here are several frequently cited markets:
What you should know about Complete Save UK subscription and cancellation terms:
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds depend on billing date, country, and payment channel.
The family plan admin can add or remove members per the service’s household and age rules.
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Complete Save UK subscription, whichever payment method you use.
Cancel, adjust, or compare options in a few clicks.