Cancel Complete Savings the easy way

Service overview

Complete Savings is a paid cashback and rewards membership that offers shoppers cashback and vouchers at retail partners. The service advertises 10% cashback at over 1,000 retailers, in-store cashback, exclusive vouchers and monthly bonuses.

Who it is for

Complete Savings targets UK residents aged 18 or over who make regular online or in-store purchases and want to earn cashback and discounted gift cards. The membership includes a monthly bonus equal to the membership fee and a cashback cap of £250 per calendar month.

Company facts

More company detail is available on the official pages: About Complete Savings and the membership blog Complete Savings blog.

Web - cancel via profile or cancellation form

1. Go to the Complete Savings FAQ or login page: Complete Savings FAQ.
2. Log in to your account using your email and password.
3. Open profile or membership settings and choose the cancellation option or complete the online cancellation form.
4. When prompted, choose immediate cancellation or cancellation at end of billing period.
5. Save or screenshot the on-screen confirmation. Expect an email confirmation if the request is processed.

Phone - call customer service

1. Call 0800 389 6960 during opening hours: 08:00 to 20:00 Monday to Friday; 09:00 to 16:00 Saturday.
2. Provide account email and request cancellation, and state whether you want immediate cancellation.
3. Ask for a reference number or confirmation email and note the agent name and time of call.

Email - written cancellation

1. Send an email to [email protected] with subject "Cancel membership" and include your full name, account email and membership details.
2. State whether you request immediate cancellation or cancellation at the end of the billing period.
3. Allow 72 hours for cancellation processing of cancellation emails. Keep the reply as proof.

Chatbot - cancel through site chat

1. Open the chat widget on completesavings.co.uk.
2. Select the option "cancel membership" and follow the prompts.
3. Request a chat transcript or confirmation email and save it.

Post - registered letter or cancellation form

1. Download the cancellation form if provided on the FAQ or terms pages.
2. Sign and date the completed form or write a clear cancellation instruction and post by recorded delivery to Complete Savings, PO Box 5305, Lancing, BN11 9WD.
3. Allow 10 working days for written cancellations to be processed and keep your postal receipt as proof.

Cooling-off period (14 days)

If you signed up online or over the phone, you have a 14 day automatic right to cancel under the Consumer Contracts Regulations 2013. To use this right, tell Complete Savings you wish to cancel within 14 days and request a refund. The company must process the refund within 14 days of receiving the cancellation notice. Send cancellation through the online form, email [email protected] or by post. Applicable law: Consumer Contracts Regulations 2013.

End of commitment / monthly subscriptions

Complete Savings renews for successive 30 day periods after any initial term. If you cancel with proper notice, you will keep access until the end of the current billing period unless you ask for immediate cancellation. For monthly memberships cancelled outside the cooling-off period, a refund for the current month is typically not given. This is the company position reported in public information.

Price increase

Complete Savings has not publicly published a specific unilateral price increase cancellation policy. If you receive a price increase notice, contact [email protected] and request cancellation or a contract variation. If a price increase creates an issue with contract fairness, the Consumer Rights Act 2015 protects against unfair terms; escalate to Citizens Advice if necessary. Applicable law: Consumer Rights Act 2015.

Moving / change of circumstances

Complete Savings has not publicly published special cancellation rules for moving address. If your circumstances change, contact [email protected] and explain the situation; provide any requested proof such as a new address confirmation. Complete Savings has not published a definitive list of accepted proofs for this reason.

Death of subscriber

Complete Savings does not publish a specific death-of-subscriber policy on public pages. If you need to cancel for this reason, contact [email protected] and be prepared to supply a copy of the death certificate or probate documentation on request.

Legitimate grounds accepted by Complete Savings

Complete Savings has not publicly disclosed a list of legitimate grounds it accepts beyond standard cooling-off rights. For grounds not explicitly accepted, contact support and retain documentary proof. Applicable law referenced where relevant: Consumer Contracts Regulations 2013; Consumer Rights Act 2015.

Before you cancel: how to negotiate

Complete Savings is reported to make retention offers to members. One reported retention approach is to refund 3 months upfront and continue membership by email for the remainder. To ask for a retention offer, call 0800 389 6960, quote your account details and say you are considering cancellation. If using email, send a cancellation-intent message to [email protected] and request any retention options in writing. Keep any written offer as proof before deciding.

What cancelling saves you - yearly math

The monthly membership costs £18. Annual cost calculation: 1 x £18 = £18 per month, £18 x 12 = £216 per year. If you cancel Complete Savings you directly save £216 per year in subscription fees.

Cheapest paid alternative from our competitor list: Boma Rewards at £10 per month or £120 per year. Switching from Complete Savings (£216 per year) to Boma Rewards (£120 per year) saves £96 per year. Calculation: £18 x 12 = £216; £10 x 12 = £120; £216 - £120 = £96 saved per year. The cheapest free alternative is tuck. with a £0 monthly price, yielding a direct annual saving of £216 if you switch to that free option.

Key UK consumer law

Your cancellation and refund rights are protected by the Consumer Contracts Regulations 2013 for online and off-premises contracts and the Consumer Rights Act 2015 for service quality and unfair terms. The Competition and Markets Authority flags unclear auto-renewal and hard-to-cancel practices as potentially unfair.

Cooling-off and refunds

If you cancel within 14 days of signing up online or by phone, you have the right to a full refund under the Consumer Contracts Regulations 2013. The seller must issue refunds within 14 days of receiving the cancellation notice. Complete Savings states it will process cancellations and refunds under this rule.

Escalation steps

Step 1: Complain to Complete Savings via phone, email [email protected] or the online form. Step 2: If unresolved, contact Citizens Advice for guidance and complaint escalation. Step 3: If you paid by credit card and the payment qualifies, consider Section 75 or a chargeback with your card issuer for disputes. The CMA can be notified about unfair contract terms if needed.

When to use chargeback or Section 75

Use your card issuer for Section 75 claims if the payment meets the card company thresholds and the claim relates to breach of contract or misrepresentation. For smaller disputes, request a chargeback via your bank. Keep all written confirmations and timestamps for evidence.

Check access and final billing

After cancellation, verify whether access continues until the end of the billing period or is removed immediately if you requested immediate cancellation. Check bank or card statements for any further charges in the next 30 days.

Confirm refund and processing times

If you cancelled within the 14 day cooling-off period, expect a refund within 14 days of the cancellation notice. For email cancellations, Complete Savings estimates 72 hours processing for the cancellation request; for written cancellations the estimated processing time is 10 working days.

Data and account closure

Request account deletion or data export from [email protected] if you do not want Complete Savings to retain your personal data. Ask for confirmation when the account is closed.

Re-activation

If you change your mind, re-activation requires a new sign up. Any free trial promotions previously used may not be available again. Keep screenshots of cancellation confirmations in case you need to reference them when re-joining.

Use this checklist to complete your cancellation and protect your rights.

• Decide whether you want immediate cancellation or access until the end of your billing period.
• If cancelling online, log in and complete the cancellation form at FAQ.
• If cancelling by phone, call 0800 389 6960 and note the agent name and reference number.
• If cancelling by email, send to [email protected] and save the sent message and reply.
• If cancelling by post, send a signed letter or completed form by recorded delivery to PO Box 5305, Lancing, BN11 9WD and keep the receipt.
• Keep all confirmation emails, chat transcripts or call references as proof.
• Check your bank statement for refunds within 14 days if inside the cooling-off period; otherwise check for no further charges after the billing period ends.
• Request account deletion or data export if you want your data removed.