Cancel CompleteSavings the easy way

Service overview

CompleteSavings is a paid cashback and rewards membership that offers minimum 10% cashback at over 1000 retailers, in-store cashback, exclusive vouchers and monthly bonuses. The service is offered by COMPLETE SAVINGS LTD, founded in 2025 and headquartered in Leicester, England.

Who it is for

Targeted at UK residents aged 18 or over who shop online regularly and want boosted cashback, CompleteSavings positions itself as a subscription that turns routine shopping into higher returns via gift cards and bonuses.

Company facts

Web (online profile / cancellation form)

1. Sign in at completesavings.co.uk.
2. Open Profile or Membership settings and choose "cancel membership" or use the online cancellation form.
3. Confirm cancellation. Choose whether you want immediate cancellation (access ends immediately) or cancellation at the end of the current billing period.
4. Save or screenshot the on-screen confirmation and check for a confirmation email.

iOS app

1. CompleteSavings does not publish specific iOS app cancellation steps on its website. If you used the iOS app to subscribe, use one of the following: cancel via your Profile on the website, use the chatbot, call 0800 389 6960, or cancel through Apple subscriptions if you subscribed through Apple.
2. If you subscribed through Apple, open Settings on your iPhone, tap your name, Subscriptions, then find CompleteSavings and cancel there.

Android app

1. CompleteSavings does not publish specific Android app cancellation steps on its website. If you used the Android app store, open Google Play, tap Menu, Subscriptions, find CompleteSavings and cancel there.
2. If no app subscription is listed, use the web, chatbot, phone or email methods above.

Phone

1. Call 0800 389 6960 between 08:00 and 20:00 Monday to Friday, 09:00 to 16:00 Saturday.
2. Tell the agent you want to cancel and whether you want immediate cancellation or cancellation at the end of the billing period.
3. Ask for a call reference number and an email confirmation. If you do not receive email confirmation, request written confirmation by post.

Email

1. Send an email to [email protected] or [email protected] with your full name, registered email, and a clear statement: "I request cancellation of my CompleteSavings membership effective immediately" or "effective at the end of my current billing period".
2. Keep the sent email and await reply. If no reply in 48 hours, follow up or call 0800 389 6960.

Post (registered letter)

1. Write a signed letter including your full name, address, registered email, date of birth, and membership number where available. State clearly that you cancel your membership and whether cancellation should be immediate or at end of billing period.
2. Send by recorded or registered delivery to CompleteSavings, Sentinel House - Airspeed Road, PO3 5RF Portsmouth, United Kingdom.
3. Keep proof of postage and delivery receipt. Allow up to 10 working days for processing.

Cooling-off period (within 14 days)

Rule: Under the Consumer Contracts Regulations 2013 you have a 14-day right to cancel online or off-premises contracts and receive a refund. If you cancel within the 14-day cooling-off period or within any free trial, you are entitled to a full refund of membership fees paid.

Required proof documents: order confirmation email, proof of identity, date of enrolment or joining.

Applicable law: Consumer Contracts Regulations 2013.

Price increase

Rule: If CompleteSavings raises the membership fee and you wish to cancel as a result, check the membership terms for the required notice period for price changes. The Consumer Rights Act 2015 protects you against unfair contract terms such as disproportionate cancellation penalties.

Required proof documents: notice of price increase from CompleteSavings, membership confirmation.

Applicable law: Consumer Rights Act 2015.

Death of the subscriber

Rule: If the account holder dies, a nominated executor or close family member should contact CompleteSavings by email or post to request cancellation and to instruct account closure.

Required proof documents: death certificate and proof of relationship or executor status, membership details.

Legitimate grounds accepted by CompleteSavings

Rule: CompleteSavings accepts cancellations via standard channels for reasons including exercise of the 14-day cooling-off right, and termination by the company with notice as described in their terms.

Required proof documents: depends on reason; for trials provide proof of enrollment date; for company termination keep the termination notice.

Applicable law: Consumer Contracts Regulations 2013; Consumer Rights Act 2015.

End of commitment

Rule: There is no minimum commitment; the service renews monthly unless you cancel. To end future renewals, cancel before the next billing date using web, email, phone, chatbot or post.

Required proof documents: cancellation confirmation (email or screenshot).

Other grounds

Rule: If CompleteSavings or an associated programme (Webloyalty referenced in terms) terminates memberships, the company may reimburse membership fees prorated for the initial or renewal period or terminate benefits immediately depending on the notice provided in their terms.

Required proof documents: termination notice from CompleteSavings or their partner.

Before cancelling: negotiate

Retention offers: Research does not report specific retention discounts or offers publicly available from CompleteSavings. If you want to ask for a retention offer, call 0800 389 6960, use the chatbot, or email [email protected] and request a retention or downgrade offer. Provide your membership start date, recent cashback amounts, and explain your reason for leaving. Keep all correspondence.

Suggested script: "Hello, I am considering cancelling my CompleteSavings membership (account email: your-email). Can you offer a reduced fee, extended trial or alternative package to keep my membership?"

What cancelling saves you - yearly calculation

Calculation: Monthly fee £18 x 12 months = £216 per year. Shown as math: 18 x 12 = 216, so cancelling saves £216 per year.

Cheapest real alternative from competitors: tuck. is free at £0 per month and costs £0 per year. Paid low-cost alternative: Boma Rewards costs £10 per month or £120 per year. Comparison math: Boma Rewards 10 x 12 = 120 per year versus CompleteSavings 18 x 12 = 216 per year. Savings by switching to Boma: 216 - 120 = £96 per year. Savings by switching to tuck.: 216 - 0 = £216 per year.

Key UK consumer laws

The main laws relevant to cancellation are the Consumer Contracts Regulations 2013 (14-day cooling-off period for online and off-premises contracts) and the Consumer Rights Act 2015 (services must be performed with reasonable care and skill; unfair contract terms may be unenforceable).

Auto-renewal and hard-to-cancel rules

The Competition and Markets Authority (CMA) treats unclear auto-renewal terms and hard-to-cancel subscriptions as potential unfair practices. If you believe CompleteSavings used unclear renewal terms, you can raise a complaint with Citizens Advice for guidance or escalate as set out below.

How to escalate a dispute

1) Complain to CompleteSavings first using email or post and keep copies. 2) If unresolved, contact Citizens Advice for guidance: Citizens Advice - cancelling a service. 3) For card payments consider Section 75 or a chargeback via your card issuer if the payment qualifies. 4) If a sector ombudsman applies (for financial products use Financial Ombudsman Service), escalate there.

Access and final billing

If you request cancellation at the end of the billing period you will retain benefits until that date. If you request immediate cancellation, access stops immediately. Cashback earned but not yet disbursed before cancellation will be automatically disbursed to your registered bank account.

Unpaid cashback and account details

If no bank account is registered, contact Customer Service within 6 months to provide bank details; otherwise research states you may lose the right to provide details after that window. Keep screenshots of your pending cashback balance and all confirmation emails.

Re-enrolment and account restrictions

Research states that a cancelling member may not re-enrol in the Webloyalty Programme for at least 6 months. If additional memberships are detected the company reserves the right to cancel and forfeit accrued benefits. Keep this in mind before attempting to create a new account.

Use this checklist to cancel, document the request and protect any owed cashback.

• Decide whether you want immediate cancellation (access ends now) or cancellation at the end of the billing period.
• Preferred quick route: cancel online at completesavings.co.uk and save the confirmation screenshot or email.
• If you call 0800 389 6960, request a reference number and email confirmation; note date and time of call.
• If you post a cancellation, send by recorded delivery to CompleteSavings, Sentinel House - Airspeed Road, PO3 5RF Portsmouth, United Kingdom and keep the receipt.
• Keep copies of trial start date, invoices, membership messages and any notice of price increases.
• If you cancel within 14 days, request a refund under the Consumer Contracts Regulations 2013 and expect the refund within 14 days of the company receiving your cancellation.
• If you are owed cashback, ensure a bank account is registered or contact [email protected] within 6 months to provide details.