Cancel Go2 Complete Save the easy way

Service summary

Go2 Complete Save, also known as Complete Savings, is a paid cashback and rewards membership that advertises cashback, voucher codes and monthly bonuses for shopping, travel and everyday spending. The service is associated with a recurring membership fee most commonly charged at £18 per month.

How users are commonly billed

Members are billed a recurring monthly fee of £18. Users report that the membership often starts after completing a purchase on a partner website and that a free trial may precede the recurring charge.

Company facts

Web

1. Open Complete Savings FAQ or the Complete Savings website and sign in to your account.
2. Go to your profile or billing section and find the cancellation or subscription management link.
3. Submit the cancellation form and keep a screenshot of the confirmation screen or any confirmation email.
4. If you do not receive confirmation within 48 hours, follow up by phone or email.

iOS

1. If the charge appears on an Apple receipt, open Settings on your iPhone, tap your name, then Subscriptions and look for 'Complete Savings' or a similar descriptor.
2. If listed, tap Cancel Subscription and keep the Apple confirmation email as proof.
3. If the service is not in Apple Subscriptions, cancel using the web method above and contact your bank if charges continue.

Android

1. If the charge appears on a Google Play receipt, open the Google Play Store, tap your profile, then Payments and subscriptions then Subscriptions.
2. Find 'Complete Savings' and tap Cancel subscription. Save the confirmation email or screenshot.
3. If not found in Google Play, use the web cancellation method and contact your bank if necessary.

Phone

1. Call 0800 389 6960. Provide your full name, email address used to sign up, and billing descriptor as shown on your bank statement.
2. Request immediate cancellation and ask the agent for a cancellation reference number or confirmation email.
3. Record the date and time of the call and the agent's name if given.

Email

1. Send a clear, signed cancellation request to [email protected] including your full name, billing email, and last four digits of the card used.
2. Save the sent message and request written confirmation of cancellation and any refund.
3. If no reply in 72 hours, escalate by phone or registered post.

Post

1. Write a short signed letter stating you cancel your Complete Savings membership and request confirmation and refund if applicable.
2. Send it by recorded or registered post to: Go2 Complete Save, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep proof of posting and the delivery receipt. Allow 7 working days for processing before escalating.

Cooling-off (change of mind within 14 days)

If you bought the Complete Savings membership online you have a 14-day cooling-off period under the Consumer Contracts Regulations 2013. The cooling-off period begins the day after you enter the contract. You are entitled to a full refund if you cancel within 14 days, unless you asked for the service to start and the trader provided it. Evidence required: proof of sign-up date (receipt or bank statement) and a clear cancellation message by email, website form or registered post. Applicable law: Consumer Contracts Regulations 2013.

Price increase

If Go2 Complete Save increases the membership price in a contractual period, you may be able to cancel without penalty if the increase is not provided for in your contract or not notified as required. Evidence required: notice of price rise from the company and your current contract. Applicable law: Consumer Rights Act 2015 on unfair contract terms and the Digital Markets, Competition and Consumers Act 2024 guidance on renewal terms.

Death of subscriber

In case of the subscriber's death, a close relative or executor may cancel the membership and request closure of the account. Evidence required: copy of death certificate and proof of authority or relationship. Applicable law: Not a specific statutory article in the research, follow trader procedures and provide documentary proof to the company.

Legitimate grounds accepted by Go2 Complete Save

Research does not list a published list of accepted legitimate grounds by the company. Reason-specific evidence typically includes medical certificates, change of address documentation, or proof of duplicate/unintended signup. If a refund is sought during the cooling-off period, provide sign-up proof and the cancellation request. Applicable law: Consumer Contracts Regulations 2013 and Consumer Rights Act 2015.

End of commitment

If you are on a monthly rolling contract you can cancel at any time; processing time and final charge depend on the company's procedures. Evidence required: account details and cancellation confirmation. Applicable law: Consumer Rights Act 2015 for contract fairness.

Before cancelling: negotiate

Reported retention offers from Go2 Complete Save are not published in the research. To request a retention offer, call 0800 389 6960 or email [email protected] and ask explicitly for a retention discount or trial extension. When calling, ask for a written summary of any offer and a time-limited code. Keep all written confirmations.

What cancellation saves

Monthly price: £18. Annual cost if not cancelled: 12 x £18 = £216 per year. Calculation shown: 12 x £18 = £216 per year.

Cheapest real alternative from competitors: Gains App - £0 per month. Comparison:

• Go2 Complete Save: £18 x 12 = £216 per year.
• Boma Rewards: £10 per month - £10 x 12 = £120 per year.
• Gains App: £0 per month - £0 x 12 = £0 per year.

By cancelling Go2 Complete Save and switching to Gains App you save £216 per year. By switching to Boma Rewards you save £96 per year (216 - 120 = 96).

Key UK consumer laws

Consumer Contracts Regulations 2013 provide a 14-day cooling-off right for contracts concluded online or off-premises. Consumer Rights Act 2015 protects against unfair contract terms, including disproportionate cancellation penalties. The Digital Markets, Competition and Consumers Act 2024 clarifies cancellation and refund rights for digital markets and renewals. For practical guidance contact Citizens Advice.

How to escalate

Step 1 - Complain to the trader in writing and keep proof. Step 2 - If unresolved, contact Citizens Advice for next steps: Citizens Advice - Cancelling a service. Step 3 - If payment was by credit card and over £100 and under £30,000, consider Section 75 or a chargeback via your card issuer. Step 4 - Use relevant ombudsman if the company operates in a regulated sector.

Statutory refund rights

If you cancel within the 14-day cooling-off period you are entitled to a full refund unless you agreed to start the service and the trader has provided it. The Digital Markets, Competition and Consumers Act 2024 provides guidance on extinguishing consumer liability for payments during cooling-off periods. For Complete Savings billing details see the official billing descriptor: Complete Savings billing descriptor. For terms see: Complete Savings terms and conditions.

Check your bank and request refunds

After cancellation, check the last bank statement for any further charges. If you find an unauthorised or continuing charge, contact your bank immediately to request a stop and ask about a refund via chargeback. If the payment was by credit card, ask your card issuer about Section 75 if the purchase qualifies.

Data and account access

Request confirmation that your account has been closed and ask whether your personal data will be retained or deleted. If you require data deletion, request it in writing and keep the reply. Keep copies of the cancellation confirmation and any refund promise.

Re-activation and evidence

If you later wish to re-activate, note the membership fee is typically £18 per month. Keep your original cancellation proof in case future unauthorised charges appear.

Follow this checklist to secure cancellation and protect your money.

• 1. Sign in to your Complete Savings account and submit the cancellation form; take screenshots.
• 2. Email [email protected] with a dated signed cancellation request; save the sent item.
• 3. If no confirmation within 72 hours, call 0800 389 6960 and request a cancellation reference number.
• 4. If phone/email fail, send a signed registered letter to Go2 Complete Save, Crown Way, CF14 3UZ Cardiff, United Kingdom and keep proof of postage.
• 5. Check bank statements for any further £18 charges and contact your bank to block future payments.
• 6. If you want a refund for charges within 14 days of signup, cite the Consumer Contracts Regulations 2013 when requesting the refund.
• 7. If the company refuses a valid refund, escalate to Citizens Advice and consider chargeback or Section 75 where applicable.