Cancel Go2 CompleteSave the easy way

Overview

Go2 CompleteSave is a UK cashback and discounts membership that offers monthly benefits including cashback at retailers, voucher codes and monthly bonuses. Membership typically begins after a partner purchase or signup and runs on successive 30-day billing periods.

Key features

Membership includes a 30-day free trial, Welcome Reward, Monthly Bonus and advertised cashback with over 1,000 retailers. The current reported monthly fee after the trial is £18 per month.

Company facts

For cancellation rights and statutory cooling-off rules in the UK consult Citizens Advice on cancelling services.

Web

1. Sign in at your Go2 CompleteSave account on the website.
2. Open Profile or Account settings and select the cancellation or membership tab.
3. Complete the cancellation form and confirm the request.
4. Take a screenshot of the confirmation page and save any confirmation email.

iOS

1. Open your mobile browser and sign in to your account or open the app if one is available.
2. Go to Profile or Account settings and select cancel membership or use the cancellation form.
3. Confirm cancellation and save a screenshot of the confirmation message.

Android

1. Open the mobile web browser and log in to your account or use the app where present.
2. Navigate to Profile and choose the cancellation option.
3. Complete the steps and keep a screenshot or exported confirmation.

Phone

1. Call 0800 389 6960 between 8:00 and 20:00 Monday to Friday, or 9:00 to 16:00 Saturday.
2. Ask to cancel your membership and request a cancellation reference number or confirmation email.
3. Note the agent name, time and reference for later disputes.

Email

1. Send a clear message to [email protected] or [email protected] stating your name, account email and request to cancel.
2. Request written confirmation and keep a copy of the sent email and any reply.

Post

1. Download the cancellation form from the website if available, print and sign it.
2. Send the signed form by registered post to Go2 CompleteSave, PO Box 1234, CF14 3UZ Cardiff, United Kingdom.
3. Keep proof of posting and allow postal delivery time for processing.

For statutory cooling-off guidance see Citizens Advice.

Moving / change of circumstances

If you move address and can no longer use partner services, request cancellation by contacting Customer Service and provide proof such as a utility bill or new tenancy agreement. Go2 CompleteSave accepts legitimate grounds where services cannot be provided. Applicable law: Consumer Rights Act 2015 on fair terms.

Price increase

If the monthly fee increases and your contract gives you a right to reject the change, you may cancel and request a refund for any prepayment for future periods. Provide the marketing or account notice showing the increase as evidence. Applicable law: Consumer Rights Act 2015.

Death of subscriber

To cancel on the death of a subscriber send a copy of the death certificate and proof of authority to the registered email or postal address. The company may close the account and refund any unused prepayment consistent with its policy and Consumer Contracts Regulations 2013.

Legitimate ground accepted by Go2 CompleteSave

Research shows Go2 CompleteSave accepts cancellation via online account, phone, email, chatbot or post. Evidence required depends on method - email confirmation, proof of posting, call reference or account log is the accepted record.

End of commitment

Membership renews every 30 days. To avoid renewal cancel before the next billing date. The effective notice is your cancellation request; access continues until the end of the current 30-day billing period unless immediate stop is requested.

Cooling-off period (14 days)

If you signed up online or by phone you have a 14-day cooling-off period under the Consumer Contracts Regulations 2013. To get a full refund cancel within 14 days of entering the contract. If you asked for services during that period the company can charge for services provided. For guidance, see Citizens Advice on cancelling services.

Before you cancel: negotiate

Research does not show consistent, public retention offers from Go2 CompleteSave. Members have reported getting refunds after disputes, but specific retention discounts are not recorded. To ask for a retention offer call 0800 389 6960 or email [email protected] and state you will cancel unless offered a written reduction or free months. Keep all replies in writing.

What cancellation saves you - exact math

Reported monthly price: £18. Yearly cost if billed monthly: 12 x £18 = £216 per year.

Cheapest real alternative from research: TopCashback Classic at £0 per month. Annual cost for TopCashback Classic: 12 x £0 = £0.

Annual saving by switching from Go2 CompleteSave to TopCashback Classic: £216 - £0 = £216 per year.

Other competitor costs from research: Quidco Premium costs £1 per month or up to £12 per year. Example: Quidco Premium yearly cost = 12 x £1 = £12 per year. If you switch to Quidco Premium the annual saving compared to Go2 CompleteSave is £216 - £12 = £204 per year.

Consumer law that applies

UK consumer law that applies includes the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015. The Competition and Markets Authority flags unclear auto-renewal and hard-to-cancel subscriptions as potential unfair practices. For step-by-step guidance on cancelling a service arranged online, see Citizens Advice.

Cooling-off and refunds

Under the Consumer Contracts Regulations 2013 you have a 14-day cooling-off period for online and off-premises contracts. If you cancel within 14 days you are entitled to a full refund unless you requested services during the period and the company retained payment for services provided up to cancellation. The Consumer Rights Act 2015 protects against unfair contract terms and requires services to be supplied with reasonable care and skill.

Escalation steps

If the trader does not resolve your complaint: 1) Complain to the trader in writing and keep evidence; 2) Contact Citizens Advice for guidance; 3) Use your card issuer for chargeback or Section 75 where applicable; 4) If payment or sector specific, escalate to the relevant ombudsman. The CMA guidance can be used when cancellation is unreasonably difficult.

Check access and billing

After cancellation confirm whether access stops immediately or at the end of your 30-day billing period. If you requested immediate stop you may lose benefits from the cancellation date; otherwise benefits continue until the period end.

Data and cashback

Cashback earned but not disbursed prior to cancellation will be automatically disbursed to the registered bank account. If no bank account is registered contact Customer Service within 6 months of cancellation to provide bank details for disbursement. Keep copies of all communications about cashback balances.

Final bill and refund timing

If you cancelled within the 14-day cooling-off period you are entitled to a full refund. Outside the cooling-off period refunds depend on the terms and whether a refund was promised. If you paid by card consider a chargeback or Section 75 claim depending on the card type.

Use this checklist to make cancellation quick and dispute-ready.

• Log in and cancel via your Profile page or use the website cancellation form; take a screenshot of confirmation.
• If cancelling by phone call 0800 389 6960 and request a cancellation reference number; note the date, time and agent name.
• If cancelling by email send to [email protected] and [email protected]; keep the sent email and any reply.
• If cancelling by post send a signed cancellation form to Go2 CompleteSave, PO Box 1234, CF14 3UZ Cardiff, United Kingdom and keep proof of postage.
• If you signed up online within 14 days request a full refund citing the Consumer Contracts Regulations 2013.
• Check your bank for further £18 charges and, if necessary, block future payments with your bank and request a refund via the bank or card provider.